Using Data-Driven Management to Improve Water Service Provider Performance

The USAID Water and Sanitation Project in Haiti, a five-year initiative (2017-2022), aimed to enhance urban water and sanitation services. The project collaborated with Haiti's National Water and Sanitation Authority (DINEPA), its regional offices (OREPAs), and local water utilities (CTEs) to improve the performance of water service providers through a data-driven management approach. Initially targeting 5 utilities, DINEPA expanded the approach to all 27 urban water utilities in Haiti by the project's end. This learning note defines the data-driven model's key elements, its application in Haiti, and shares insights for others considering a similar approach, emphasizing the importance of people, processes, and technology.