Countries enabled to provide high-quality, people-centred health services

resilience with essential public health functions; develop and refine comprehensive essential health service packages according to country-specific epidemiological burdens and local contexts, including patients? needs; scale up primary health care services in order to provide a comprehensive range of services and care, including but not limited to vaccination; screening; the prevention, control and management of noncommunicable and communicable diseases and, where feasible, the elimination of some of these diseases; the promotion, maintenance and improvement of maternal, newborn, child and adolescent health; and mental health and sexual and reproductive health interventions; strengthen health services planning and management capacity to support the provision of comprehensive essential health services, including at the subnational level, while developing strong accountability mechanisms and community engagement (from needs identification to prioritization and joint implementation across the Organization); exchange with other countries the lessons learned on successful models of service delivery; integrate traditional and complementary medicine into health services; develop frameworks for comprehensive performance assessment and improving the services provided and quality of care, including by improving patient safety, fostering a safety culture and reducing medical errors and associated patient harm in both public and private facilities; improve infection prevention and control, including in the context of outbreak prevention, preparedness and response, and strengthen efforts to combat antimicrobial resistance through training (through the WHO Academy); critically analyse the root causes of underperformance in primary health care, including by examining long-standing health system barriers, such as systematic underfunding, a range of health workforce issues (including insufficient pay to facilitate retention), poor transparency in decision-making and funding, and adverse financial incentives that undervalue health promotion, prevention, early detection and care coordination, as well as weak infrastructure; the Secretariat will also support countries to develop policy options for improving performance; promote the use of digital and information technologies in order to empower the health workforce to deliver care closer to where people live, adopt the most effective interventions to meet specific health needs and improve access for the most vulnerable; and empower and engage communities, families and patients as a core element of universal health coverage, including by improving and mainstreaming health literacy, increasing the capacity for cross-sectoral collaboration, developing mechanisms for civil society participation and recognizing and integrating behavioural insights into policies.