Electronic G2P Payments: Evidence from Four Lower-Income Countries
- Country-level readiness for mobile solutions was overestimated.
- Technical capacities to shift from cash to e-payments were underestimated.
- Internal and external pressure on design and implementation was inevitable.
- Agents affected the experience of recipients and their control of PINs carried risks.
- Recipient capability was greatly affected by program and payment method training.
This Focus Note presents evidence from a study of e-payment schemes linked to financial inclusion in Haiti, Kenya, the Philippines, and Uganda. The research aimed to uncover the development and evolution of the programs, the current delivery and payment processes, the costs and benefits of using e-payments, and the experiences of e-payment recipients and staff. Through a comparative analysis, the report offers key findings and lessons for cash transfer program managers and PSPs when planning for electronic government-to-person (G2P) payments, particularly in lower-income countries.
How to cite
Consultative Group to Assist the Poor (CGAP); Bankable Frontier Associates, 2014, Electronic G2P Payments: Evidence from Four Lower-Income Countries, accessed via HaitiDocs, https://www.haitidocs.org/doc/cgap-2014-electronic-g2p-payments-evidence