(2014) Haïti - Enquête de pays du Groupe de la Banque mondiale pour l'exercice 2014 : Rapport des conclusions

[page 1] 2 - 96116 ô 2e ë Haiti à The World Bank Group £ Country Survey FY 2014 s Report of Findings July 2014 CountryOpinionSurveys [page 2] The World Bank Group Haïti Country Opinion Survey 2014 Acknowledgements The Haiti Country Opinion Survey is part of the County Opinion Survey Program series of the World Bank Group. This report was prepared by the Public Opinion Research Group (PORG) team led by Sharon Felzer (Senior Communications Officer, Head of PORG), Jing Guo, Jessica Cameron, and Svetlana Markova. Calita Woods and Dania Mendoza provided data support. The report was prepared under the overall guidance and supervision of Sumir Lal (Director, ECRGP). PORG acknowledges the significant contribution from the Haïti country team and the local fielding agency DAGMAR GROUP. In particular, PORG is grateful to Mary A. Barton-Dock (Special Envoy), Kanae Watanabe (Country Officer) and Berdine Edmond (Communcations Associate) for their ongoing support throughout the Country Opinion Survey process. 1 [page 3] The World Bank Group Haiti Country Opinion Survey 2014 Table of Contents 1. Objectives in IL Methodology... 3 I. Demographics of the Sample... 5 IV. General Issues Facing Haïti..........................................12 V. Overall Attitudes toward the World Bank Group....…...............17 VI. Sectoral Importance and Effectiveness.....................................30 VII. How the World Bank Group Operates 35 VII. World Bank Group's Knowledge and Instruments 43 IX. The Future Role of the World Bank Group in Haïti 50 X. Communication and Openness..….........................................55 XI. Appendices..........................................................…...….........00 : NORTH ATLANTIC OCEAN Île dela = Etes 0 Faso Port-des… faifen Canbbean Gonaïves Île de la *Verrettes Island cs REP (US. Miragoäne" Chaine de lan es Cayes, m0 Jacmel,_ Selle Caribbean Sea . 2 [page 4] The World Bank Group Haïti Country Opinion Survey 2014 I. Objectives This survey was designed to achieve the following objectives: “ Assistthe World Bank Group in gaining a better understanding of how stakeholders in Haiti perceive the Bank Group; "__ Obtain systematic feedback from stakeholders in Haiti regarding: > Their views regarding the general environment in Haïti; > Their overall attitudes toward the World Bank Group in Haïti; > Overall impressions of the World Bank Group’s effectiveness and results, knowledge work and activities, and communication and information sharing in Haiti; > Perceptions of the World Bank Group’s future role in Haïti. "Use data to help inform Haïti country teams strategy. Il. Methodology In May, 2014, 409 stakeholders of the World Bank Group in Haïti were invited to provide their opinions on the WBG’s work in the country by participating in a country opinion survey. Participants were drawn from the office of the President/Prime Minister, office of a minister; office of a parliamentarian; ministries, ministerial departments, or implementation agencies; consultants/contractors working on WBG-supported projects/programs; project management units (PMUSs) overseeing implementation of a project; local government officials; bilateral and multilateral agencies; private sector organizations; financial sector/private banks; NGOSs; community based organizations; the media; independent government institutions; trade unions; faith-based groups; academia/research institutes/think tanks; the judiciary branch; and other organizations. À total of 204 stakeholders participated in the survey (50% response rate). Some respondents received and returned questionnaires through courier. Others received a link to an online version of the questionnaire in the Qualtrics platform. Respondents were asked about: general issues facing Haïti, their overall attitudes toward the WBG:; the WBG’s effectiveness and results; the WBG’s knowledge work and activities; working with the WBG:; the WBG'Ss future role in Haïti; and the WBG’s communication and information sharing in Haïti. Every country that engages in the Country Opinion Survey must include specific indicator questions that will be aggregated for the World Bank Group’s annual Corporate Scorecard. These questions are identified throughout the survey report. A. General Issues Facing Haiti: Respondents were asked to indicate whether Haiti is headed in the right direction, what they thought were the top three most important development priorities in the country, which areas would contribute most to reducing poverty and generating economic growth in Haiti, and how “shared prosperity” would be best achieved. B. Overall Attitudes toward the World Bank Group (WBG): Respondents were asked to rate their familiarity with the WBG and other regional development banks, their effectiveness in Haiti, WBG staff preparedness to help Haïti solve its development challenges, WBG's local presence, WBG's capacity building in Haïti, their agreement with various statements 3 [page 5] The World Bank Group Haïti Country Opinion Survey 2014 I. Methodology (continued) B. Overall Attitudes toward the World Bank Group (WBG) (continued): regarding the WBG’s work, and the extent to which the WBG is an effective development partner. Respondents were asked to indicate the WBGs greatest values and weaknesses, the most effective instruments in helping reduce poverty in Haiti, in which sectoral areas the WBG should focus most of its resources (financial and knowledge services), and to what reasons respondents attributed failed or slow reform efforts. Respondents were also asked to indicate which groups the WBG should collaborate more with in Haïti to ensure better development results. C. World Bank Group’s Effectiveness and Results: Respondents were asked to rate the extent to which the WBG’s work helps achieve development results in Haïti, the extent to which the WBG meets Haiti’s needs for knowledge services and financial instruments, the importance for the WBG to be involved in thirty six development areas, and the WBG's level of effectiveness across twenty seven of these areas, such as education, policy sector governance/reform, job creation/employment, and health. D. The World Bank Group’s Knowledge Work and Activities: Respondents were asked to indicate how frequently they consult WBG’s knowledge work and activities and to rate the effectiveness and quality of the WBG’s knowledge work and activities, including how significant of a contribution it makes to development results and its technical quality. E. Working with the World Bank Group: Respondents were asked to rate their level of agreement with a series of statements regarding working with the WBG, such as the WBG'’s “Safeguard Policy” requirements being reasonable, the WBGs speed in disbursing funds, and whether the WBG takes decisions quickly in Haïti. F. The Future Role of the World Bank Group in Haïti: Respondents were asked to indicate what the WBG should do to make itself of greater value in Haïti, and which services the Bank should offer more of in the country. They were asked whether WBG has moved to the right direction, and the future role international development cooperation should play in Haïti. Respondents were asked to indicate the areas in which Haiti would benefit the most if the WBG plays a leading role among international partners, and the areas in which Haiti would benefit the most from other donors in Haïti. G. Communication and Information Sharing: Respondents were asked to indicate how they get information about economic and social development issues, how they prefer to receive information from the WBG., the language in which they prefer to receive information from the WBG, and their usage and evaluation of the WBG’s websites. Respondents were also asked about their awareness of the WBG’s Access to Information policy, were asked to rate WBGSs responsiveness to information requests, value of its social media channels, and levels of easiness to find information they needed. H. Background Information: Respondents were asked to indicate their current position, specialization, whether they professionally collaborate with the WBG., their exposure to the WBG in Haiti, which WBG agencies they work with, whether IFC and the Bank work well together, and their geographic location. ——— [page 6] The World Bank Group Haiti Country Opinion Survey 2014 Il. Demographics of the Sample Current Position “For further analyses, respondents from the Office of the President, Prime Minister, and the office of a minister were combined, respondents from consultants/contractors working on WBG projects were combined with those from PMUs, respondents from bilateral agencies were combined with those from multilateral agencies; respondents from the financial sector/private banks were combined with those from private sector organizations; Respondents from private foundations, NGOs, CBOSs, and trade unions were combined into “CSO.” Few respondents from the office of parliamentarian, local governments, independent government organizations, academia/research institutes/think tanks, and other organizations were included in the “Other” category. There were no respondents from faith-based groups or the judiciary branch. Percentage of Respondents (N=186) N60 EN 15% Employee of a Ministry, Ministerial Department or 1 i EN 12% mplementation Agency other SN 9% Office of Minister DO 9% Media DS 9% Project Management Unit (PMU) overseeing . . . EN 3% implementation of project Private Sector Organization DD 7% Bilateral Agency DO 6% Multilateral Agency DIN 5% Consultant/Contractor working on World Bank Group supported project/program DEN 5% Office of the President, Prime Minster D 3% Community Based Organization D 3% Financial Sector/Private Bank D 2% Independent Government Institution DE 2% Academia/Research Institute/Think Tank D 1% Office of Parliamentarian D 1% Local Government Office or Staff E 1% Trade Union D 1% “Which of the following best describes your current position?” (Respondents chose from a list.) 5 [page 7] The World Bank Group Haiti Country Opinion Survey 2014 Il. Demographics of the Sample (continued) Area of Primary Specialization Percentage of Respondents (N=180) other EN 16% Generaist DS :2* Agriculture/rural development/food security | 9% Public sector governance/public financial R i DEN °% management/anti corruption Education DS <* Health/Communicable/non-communicable 9% diseases Urban development p 8% Energy DS 5% Private sector development/foreign direct investment ns 4% Financial markets/banking | 3% Information and communications technology | | 3% Transport D 3% Climate change/disaster management | | 2% Law and justice/regulatory framework | | 2% Natural resource management/environmental sustainability = 2% Social protection | | 2% Water and sanitation E 1% “Please identify the primary specialization of your work.” (Respondents chose from a list.) 6 [page 8] The World Bank Group Haiti Country Opinion Survey 2014 Il. Demographics of the Sample (continued) Geographic Location " Responses across both geographic locations for all country survey questions can be found in the Appendix C (see page 101). Only significant differences between geographic locations in response to indicator questions will be discussed in the body of this report. Percentage of Respondents (N=188) Outside Port-au-Prince M 10% “Which best represents your geographic location?” (Respondents chose from a list.) Collaboration with and Exposure to the World Bank Group " Differences in responses to the indicator questions, based on levels of collaboration and exposure to the World Bank Group in Haïti, can be found in Appendix D (see page 117) and Appendix E (see page 133). Please note that where these two factors appear to have a significant relationship with overall views of the World Bank Group, it is highlighted in yellow in Appendix E. Percentage of Respondents (N=188) “Currently, do you professionally collaborate/work with the World Bank Group in your country?” 7 [page 9] The World Bank Group Haiti Country Opinion Survey 2014 Il. Demographics of the Sample (continued) Collaboration with and Exposure to the World Bank Group (continued) Percentage of Respondents (N=184) Collaborate as part of my professional duties | 65% Use World Bank Group reports/data | 28% Use World Bank Group website for information, data, research, etc. Observer [| 20% Engage in World Bank Group | 20% related/sponsored events/activities “"Which of the following describes most of your exposure to the World Bank Group in Haiti? (Choose no more than TWO)" (Respondents chose from a list. Responses combined.) 8 [page 10] The World Bank Group Haiti Country Opinion Survey 2014 Il. Demographics of the Sample (continued) Exposure to Agencies within the World Bank Group Percentage of Respondents (N=184) The International Finance Corporation (IFC) | 14% The Multilateral Investment Guarantee | 1% Agency (MIGA) "Which of the following describes most of your exposure to the World Bank Group in Haïti? (Choose no more than TWO)" (Respondents chose from a list. Responses combined.) Exposure to the World Bank and IFC Percentage of Respondents (N=168) “Do your projects involve both the World Bank and IFC?” 9 [page 11] The World Bank Group Haiti Country Opinion Survey 2014 Il. Demographics of the Sample (continued) Familiarity with the World Bank " _ Respondents from PMUSs and consultants/contractors working on WBG projects had the highest levels of familiarity with the World Bank in Haïti, whereas respondents from CSO and the media had significantly lower levels of familiarity with the organization. " _ Respondents from Port-au-Prince had significantly higher levels of familiarity with the World Bank than respondents from outside Port-au-Prince. " _ Respondents’ ratings of familiarity with the World Bank were significantly, strongly correlated with their perceptions of the Bank’s overall effectiveness in Haïti, and significantly, moderately correlated with the Bank’s relevance to Haiti’s development and its ability to help achieve development results in Haïti. Mean Familiarity Rating 1 2 3 4 5 6 7 8 9 10 All Respondents L | 6.4 "How familiar are you with the work of the World Bank in Haiti?" (1 - "Not familiar at all", 10 - "Extremely familiar") 10 [page 12] The World Bank Group Haiti Country Opinion Survey 2014 Il. Demographics of the Sample (continued) Familiarity with Other Organizations " _ Respondents had significantly higher levels of familiarity with the World Bank than the Inter-American Development Bank, Caribbean Development Bank, and Latin American Development Bank. Mean Familiarity Rating 1 2 3 4 5 6 7 8 9 10 Inter-American Development Bank p__ 6.0 (IDB/BID) ° Caribbean Development Bank (CDB) | | 3.0 Latin American Development Bank (CAF) | 2.3 "How familiar are you with the work of these organizations in Haïti?" {1- "Not familiar at all", 10 - "Extremely familiar") 11 [page 13] The World Bank Group Haiti Country Opinion Survey 2014 IV. General Issues Facing Haïti Headeld in the Right Direction Percentage of Respondents (N=184) The wrong direction n 13% "In general, would you say that Haïti is headed in ...?" (Respondents chose from a list.) 12 [page 14] The World Bank Group Haiti Country Opinion Survey 2014 IV. General Issues Facing Haïti (continued) Development Priority Percentage of Respondents (N=199) Education SEEN 66% Public sector governance/ reform nn 51% Job creation/employment nm 33% Health max 29% Transport SEEN 29% Security/stabilization mmmn«nm#“ 27% Energy DS 26% Environmental sustainability mn 22% Anti-corruption DS 21% Agricultural development SM 17% Poverty reduction BDSM 17% Water and sanitation DS 17% Economic growth DS 15% Foreign direct investment DS 14% Social protection DS 14% Domestic private sector development DS 14% Reconstruction DS 13% Law and justice DM 13% Food security DS 10% Local governance andinstitutions BDSM 10% Rural development SM 10% Equality of opportunity BEM 5% Social cohesion EM 4% Disaster management EM 4% Climate change EM 4% Urban development En 3% Information and communications technology I 3% Trade and exports I 3% Regulatory framework M 2% Natural resource management M 2% Global/regional integration M 2% Gender equity HE 1% Regional conflict and tensions 1 1% Financial markets 1 1% Crime and violence 1 1% Communicable/non-communicable diseases 0% "Listed below are a number of development priorities in Haïti. Please identify which of the following you consider the most important development priorities in Haïti. (Choose no more than FIVE)" (Respondents chose from a list. Responses combined.) ST ES [page 15] The World Bank Group Haiti Country Opinion Survey 2014 IV. General Issues Facing Haïti (continued) What Would Contribute Most to Reducing Poverty Percentage of Respondents (N=200) Job creation/employment EEE 5 7% Education nn 51% Economic growth Shan 44% Rural development Sn 39% Agricultural development nmnmnaEœ 34% Anti-corruption DS 29% Public sector governance/ reform Dmnm#œ 21% Domestic private sector development SR 20% Foreign direct investment DS 19% Food security DS 18% Security/stabilization mœ 15% Water and sanitation DS 15% Energy DS 15% Transport DS 14% Social protection DS 13% Local governance andinstitutions DS 13% Health Dm 11% Equality of opportunity DS 10% Urban development SM 10% Law and justice DM 9% Reconstruction DS 8% Environmental sustainability DM 7% Social cohesion SEM 5% Natural resource management DM 5% Trade and exports DE 4% Disaster management D 4% Climate change EM 3% Gender equity DM 3% Crime and violence EM 3% Global/regional integration Em 3% Information and communications technology I 2% Regional conflict and tensions 1 1% Regulatory framework 1 1% Financial markets 1 1% Communicable/non-communicable diseases 0% "Poverty reduction is a broad term that encompasses work in many different areas. Which FIVE areas of development listed below do you believe would contribute most to reducing poverty in Haiti? (Choose no more than FIVE)" (Respondents chose from a list. Responses combined.) ET ES [page 16] The World Bank Group Haiti Country Opinion Survey 2014 IV. General Issues Facing Haïti (continued) What Would Contribute Most to Generating Economic Growth Percentage of Respondents (N=198) Job creation/employment SRE 43% Agricultural development SEEN 41% Energy DEN 40% Foreign direct investment Sn 37% Anti-corruption SSSR 34% Public sector governance/ reform nn 34% Trade andexports SAN 34% Domestic private sector development SN 33% Education Sn 27% Rural development SSSR 24% Transport SN 24% Security/stabilization DR 13% Reconstruction DS 13% Regulatory framework DS 10% Information and communications technology DS 10% Local governance andinstitutions DS 8% Equality of opportunity DS 8% Natural resource management DS 8% Urban development DS 7% Financial markets DM 6% Law and justice DS 6% Global/regional integration DS 6% Social cohesion SEM 5% Environmental sustainability DM 5% Disaster management DS 4% Health Dm 4% Food security DS 4% Water and sanitation DM 3% Climate change EM 3% Gender equity DM 2% Social protection I 2% Regional conflict and tensions M 1% Crime and violence M 1% Communicable/non-communicable diseases 0% "Economic growth can be driven by a number of factors. Which FIVE areas below do you believe would contribute most to generating economic growth in Haïti? (Choose no more than FIVE)" (Respondents chose from a list. Responses combined.) TES [page 17] The World Bank Group Haiti Country Opinion Survey 2014 IV. General Issues Facing Haïti (continued) Factors Contributing to “Shared Prosperity” Percentage of Respondents (N=185) Better entrepreneurial opportunities DO 32% Agrowing middle class DEN 27% Education and training that better ensure job . EN 25% opportunity Consistent economicgrowth DO 19% Better employment opportunities for young DEN 17% people Greater access to micro-finance forthe poor DO 16% Better opportunity for the poor who live in DEN 12% rural areas Greater equity of fiscal policy DE 10% Better quality public services DE 3% More reliable social safetynet DE 3% Greater accessto health DS 7% Greater voice and participation for citizens to help ensure greater Government accountability DR 7* Better employment opportunities for women DE 4% Improved nutrition and food security D 4% Other [M 2% Better opportunity for the poor who live in EH 1% urban areas "When thinking about the idea of ‘shared prosperity" in your country, which of the following TWO best illustrate how this would be achieved in Haïti? (Choose no more than TWO)" (Respondents chose from a list. Responses combined.) 16 [page 18] The World Bank Group Haiti Country Opinion Survey 2014 V. Overall Attitudes toward the World Bank Group Where the World Bank Group Should Focus its Resources Percentage of Respondents (N=194) Education SEEN 59% Public sector governance/ reform DEEE 49% Transport SEEN 30% Energy SN 30% Job creation/employment mnmamœmaaœ 29% Agricultural development nm 285% Health mm“ 24% Poverty reduction DE 23% Domestic private sector development SR 23% Rural development Smnmnmnmnmœmmmœ 22% Economic growth DE 18% Anti-corruption DS 18% Water and sanitation DS 16% Reconstruction DS 16% Environmental sustainability Dm 13% Social protection SM 12% Foreign direct investment DS 9% Security/stabilization Em 9% Local governance andinstitutions DS 8% Law and justice DM 7% Trade and exports DM 6% Disaster management DEN 6% Food security DM 5% Urban development DH 5% Natural resource management DM 5% Climate change nm 4% Financial markets Dm 4% Information and communications technology Em 4% Regulatory framework Em 4% Equality of opportunity DM 3% Social cohesion B 2% Communicable/non-communicable diseases M 2% Global/regional integration EH 1% Crime and violence E 1% Gender equity 0% Regional conflict and tensions 0% “When thinking about how the World Bank Group can have the most impact on development results in Haïti, in which sectoral areas do you believe the World Bank Group should focus most ofits attention and resources in Haïti? (Choose no more than FIVE)” (Respondents chose from a list. Responses combined.) ET ES [page 19] The World Bank Group Haiti Country Opinion Survey 2014 V. Overall Attitudes toward the World Bank Group (continued) As noted in the “Methodology” section, the indicator questions referred to throughout the survey report are questions that are asked in every country that engages in the Country Opinion Survey. These will be aggregated for the World Bank Group’s annual Corporate Scorecard. The World Bank’s Overall Effectiveness (Indicator Question) " _ Respondents across stakeholder groups and geographic locations gave statistically similar ratings for the Bank”’s overall effectiveness in Haïti. " _ Respondents who professionally collaborate/work with the World Bank gave significantly higher ratings for the Bank’s overall effectiveness in Haiti than those who do not collaborate/work with the organization. Mean Effectiveness Rating 1 2 3 4 5 6 7 8 9 10 All respondents | 6.1 "Overall, please rate your impression of the World Bank's effectiveness in Haiti?" (1 - "Not effective at all", 10 - "Very effective") Overall Effectiveness of Other Organizations " _ Respondents gave significantly higher ratings for the World Bank’s effectiveness than the effectiveness of the Caribbean Development Bank and Latin American Development Bank. "__ Respondents gave statistically similar ratings for the effectiveness of the World Bank and the Inter-American Development Bank. Mean Effectiveness Rating 1 2 3 4 5 6 7 8 9 10 World Bank (W8/8V) DE 61 Inter-American Development Bank (IDB/BID) p 6.0 Caribbean Development Bank (CDB) p_ 4.5 Latin American Development Bank (CAF) [ 3.4 "Overall, please rate your impression of the effectiveness of these organizations?" (1 - "Not effective at all", 10 - "Very effective") 18 [page 20] The World Bank Group Haiti Country Opinion Survey 2014 V. Overall Attitudes toward the World Bank Group (continued) Effectiveness of the WBG Activities " _ Respondents across stakeholder groups had statistically similar ratings for the effectiveness of all of the following WBG activities in supporting Haiti’s efforts to achieve development results, except its effectiveness in “policy advice, studies, and analyses.” " _ Respondents from bilateral/multilateral agencies had the highest ratings for the WBG’s effectiveness in its activities in “policy advice, studies, and analyses,” whereas respondents from the media had significantly lower ratings. " _ Respondents across geographic locations had statistically similar ratings for the effectiveness of all of the following WBG activities in supporting Haiti’s efforts to achieve development results. Mean Effectiveness Rating 1 2 3 4 5 6 7 8 9 10 Financial resources 7.2 Technical assistance | 6.7 Strategy formulation | 6.5 Policy advice, studies, analyses | 6.4 Mobilizing third party financial resources à 6.4 Convening/Facilitating ge | 6.1 Donor coordination À 5.8 Linkage to non-Bank expertise pd 5.8 "How effective do the World Bank Group's activities below support Haïti's efforts to achieve development results?" {1- "Not effective at all", 10 - "Very effective") 19 [page 21] The World Bank Group Haiti Country Opinion Survey 2014 V. Overall Attitudes toward the World Bank Group (continued) Achieving Development Results (Indicator Question) " _ Respondents from private sector/financial sector/private banks had the highest ratings for the World Bank Group helping achieve development results in Haiti, where respondents from the media had significantly lower ratings. " _ Respondents across geographic locations had statistically similar ratings for the World Bank Group helping achieve development results in Haïti. " _ Respondents who do and do not professionally collaborate/work with the World Bank Group had statistically similar ratings for the World Bank Group helping achieve development results in Haïti. Mean Rating 1 2 3 4 5 6 7 8 9 10 All respondents p _ 6.2 "To what extent does the World Bank Group's work help to achieve development results in Haïti?" (1 -"To no degree at all", 10 - "To a very significant degree") Staff Preparedness (Indicator Question) " _ Respondents across stakeholder groups and geographic locations gave statistically similar ratings for the extent to which the WBG's staff is well prepared to help Haïti solve its most complicated development challenges. " _ Respondents who do and do not professionally collaborate/work with WBG had statistically similar ratings for the extent to which the WBG'Ss staff is well prepared to help Haiti solve its most complicated development challenges. Mean Rating 1 2 3 4 5 6 7 8 9 10 "To what extent do you beieve the World Bank Group's staff is well prepared (e.g., skills and knowledge) to help Haïti solve its most complicated development challenges?" {1-"To no degree at all”, 10-"To a very significant degree") 20 [page 22] The World Bank Group Haiti Country Opinion Survey 2014 V. Overall Attitudes toward the World Bank Group (continued) Overall Ratings for Indicator Questions by Stakeholder Groups* "There were significant stakeholder differences in respondents’ ratings for twenty seven indicator questions. Respondents from PMUSs and consultants/contractors working on WBG projects tended to give the highest ratings for the indicator questions, whereas respondents from the media and CSO tended to give significantly lower ratings. " _ Respondents who do and do not professionally collaborate/work with the WBG also gave statistically similar ratings for twenty seven indicator questions. "Responses for individual indicator questions by stakeholder groups can be found in Appendix F (page 134). Mean Ratings 1 2 3 4 5 6 7 8 9 10 All Stakeholder Groups | 6.2 PMU/ Consultant/ Contractor on WBG project | 6.7 Employee of a Ministry/ Ministerial pd 66 Department/ Implementation Agency : Bilateral/ Multilateral Agency | 6.4 Private Sector/ Financial Sector/ Private Bank | 6.3 Office of the President/ Prime Minster/ p 62 Minister ‘ Mean Ratings for All Indicator Questions by Stakeholder Groups on a Scale from 1 to 10 ” Responses to all twenty seven indicator questions can be found in Appendices E and F. 21 [page 23] The World Bank Group Haiti Country Opinion Survey 2014 V. Overall Attitudes toward the World Bank Group (continued) Greatest Value Percentage of Respondents (N=185) Technical assistance 21% Policy advice, studies, analyses 20% Strategy formulation 20% Donor coordination 15% Mobilizing third party financial resources 9% Data Los 7% Linkage to non-Bank expertise EM 5% Convening/Facilitating En 5% m Greatest value # Second greatest value Other I 2% "When thinking about the World Bank Group’s role, which activity do you believe is of greatest VALUE and which activity is of second greatest value in Haïti?" (Respondents chose from a list.) ETS [page 24] The World Bank Group Haiti Country Opinion Survey 2014 V. Overall Attitudes toward the World Bank Group (continued) Ways of Capacity Building Support " _ Respondents across stakeholder groups had statistically similar ratings for the extent to which Haiti would benefit, if capacity building were to support all four areas, except for the “public sector, related to reforming institutions” Respondents from the private sector/financial sector/private banks and employees of ministries/ministerial departments/implementation agencies tended to give the highest ratings for the extent to which Haiti would benefit, if the WBGs capacity building were to support “public sector, related to reforming institutions,” whereas respondents from the media gave significantly lower ratings. " _ Respondents across geographic locations had statistically similar ratings for the extent to which Haiti would benefit, if capacity building were to support all four areas. Mean Rating 1 2 3 4 5 6 7 8 9 10 The public sector, related to implementation of specific development projects on the D 8.2 ground The public sector, related to reforming institutions (organizations or sociopolitical | 8.2 conditions) The private sector, related to institutional and 75 policy change ° Groups outside of government to help them more effectively engage and participate in | 73 development efforts "The World Bank Group can provide capacity building support in a number of ways in Haïti. To which degree would Haïti benefit, if capacity building were to support..." (1- "To no degree at all”, 10 - "To a very significant degree") 23 [page 25] The World Bank Group Haiti Country Opinion Survey 2014 V. Overall Attitudes toward the World Bank Group (continued) Effectiveness of WBG’s Capacity Building Work " _ Respondents across stakeholder groups and geographic locations had statistically similar ratings for the effectiveness of the WBGs capacity building work in all four areas. Mean Rating 1 2 3 4 5 6 7 8 9 10 Project implementation (or other p oi : 6.5 organizational strengthening) Directly supporting building of government 64 institutions : Policy design (for clarity and better incentives : 6.3 to achieve development goals) Citizen engagement (incorporating citizens' n_ ci 5.2 voices into development) "How EFFECTIVE do you believe the World Bank Group is in terms of the capacity building work it does in each of the following areas in Haïti?" {1 - "Not effective at all", 10 - "Very effective") 24 [page 26] The World Bank Group Haiti Country Opinion Survey 2014 V. Overall Attitudes toward the World Bank Group (continued) Importance of WBG's Capacity Building Work " _ Respondents across stakeholder groups and geographic locations had statistically similar ratings for the importance of the WBG's capacity building work in all four areas. Mean Rating 1 2 3 4 5 6 7 8 9 10 A Policy design (for clarity and better incentives | à 7.8 to achieve development goals) Directly supporting building of government nd Cateres 7.7 institutions Citizen engagement (incorporating citizens' n ue 7.6 voices into development) Project implementation (or other p_ 75 organizational strengthening) : "When thinking about how to improve capacity building in Haïti to help ensure better development results, looking forward, how IMPORTANT is it for the World Bank Group to be involved in the following aspects of capacity building?" (1- "Not important at all", 10 - "Very important") 25 [page 27] The World Bank Group Haiti Country Opinion Survey 2014 V. Overall Attitudes toward the World Bank Group (continued) Greatest Weakness Percentage of Respondents (N=197) Not adequately sensitive to political/social ities in Haïti EN 15% realities in Haïti Not enough public disclosure ofits work DO 16% Not collaborating enough with non-state actors DO 15% World Bank Group’s processes too complex OO 14% World Bank Group’s processes too slow DO 14% Not willing to honestly criticize policies and D 12% reform efforts in the country Too bureaucratic in its operational policies and EN 13% procedures Too influenced by developed countries DO 12% Imposing technocratic solutions without regard iti iti EN 11% to political realities Don’tknow DEN 11% Not aligned with country priorities DO 9% Not focused enough on issues that are unique DR 7% to fragile countries ° Not exploring alternative policy options DE 5% Arrogant inits approach DS 5% Inadequate number of World Bank Group staff members located in the country DEN 5 Not aligned with other donors’ work DS 4% Staff too inaccessible D 4% Other DE 4% The credibility of its knowledge/data DE 2% Its advice and strategies do not lend themselves . - EN 2% to practical problem solving Not client focused D 1% "Which of the following do you identify as the World Bank Group's greatest WEAKNESSES in its work in Haïti? (Choose no more than TWO)" (Respondents chose from a list. Responses combined.) 26 [page 28] The World Bank Group Haïti Country Opinion Survey 2014 V. Overall Attitudes toward the World Bank Group (continued) Greatest Weakness (continued) " “Not adequately sensitive to political/social realities in Haïti,” “Not enough public disclosure ofits work,” and “Not collaborating enough with non-state actors” are perceived as the top three greatest weaknesses of the World Bank Group. > Employees of ministries/ministerial departments/implementation agencies were significantly more likely to indicate that the WBG is “inadequately sensitive to political/social realities in Haiti” than any other stakeholder groups. > Respondents from the media were significantly more likely to say that the WBG does not have “enough public disclosure of its work,” than any other stakeholder groups. > Respondents from the private sector/financial sector/private banks were significantly more likely to indicate that the WBG is “not collaborating enough with non-state actors” than any other stakeholder groups. " _ Respondents across geographic locations and whether they professionally collaborate/work with the WBG or not all considered “Not adequately sensitive to political/social realities in Haiti,” “Not enough public disclosure of its work,” and “Not collaborating enough with non-state actors” as the top three greatest weaknesses of the World Bank Group. 27 [page 29] The World Bank Group Haiti Country Opinion Survey 2014 V. Overall Attitudes toward the World Bank Group (continued) Attributing Slow or Failed Reform Efforts " _ Respondents from the private sector/financial sector/private banks and CSOs were significantly more likely to indicate that failed or slow WBG-assisted reforms in Haiti were a result of “inadequate level of citizen/civil society participation” than respondents from other stakeholder groups. " _ Respondents across geographic locations, whether they professionally collaborate/work with the WBG or not all agreed that failed or slow WBG-assisted reforms in Haiti were most likely a result of “inadequate level of citizen/civil society participation” and “lack of levels of capacity in Government.” Percentage of Respondents (N=182) There is not an adequate level of citizen/civil A 38% society participation Lack of/inadequate levels of capacity in EN :5% Government Lack of adequate level of decision-making in EN 2° Government The World Bank Group is not sensitive enough pe 28% to political/social realities on the ground ° Reforms are not well thought out in light of DEN 2:* country challenges Corruption inthe country OO 21% Political pressures and obstacles presented by i DEN 21% vested interests The World Bank Group works too siowly DO 21% The World Bank Group does not do adequate a 18% follow through/follow-up ° Poor donor coordination DS 15% Inadequate funding OO 15% Ongoing fragility and instability DO 14% Other D 4% "When World Bank Group assisted reform efforts fail or are slow to take place, which of the following would you attribute this to? (Choose no more than THREE)" (Respondents chose from a list. Responses combined.) 28 [page 30] The World Bank Group Haiti Country Opinion Survey 2014 V. Overall Attitudes toward the World Bank Group (continued) World Bank Group Moving in the Right Direction " _ Respondents across stakeholder groups and geographic locations, whether they professionally collaborate/work with the WBG or not, gave statistically similar ratings for the extent to which they believe the WBG has moved in the right direction in terms of the focus of its work in Haïti. Mean Rating 1, 2 3 4 5 6 7 8 9 10 ANResponcents 1 | . “In the last three years, to what extent do you believe that the World Bank Group has moved in the right direction in terms of the focus of its work in Haïti?" {1-"To no degree at all", 10-"To a very significant degree") 29 [page 31] VI. Sectoral Importance and Effectiveness Importance of Sectoral Areas Mean Importance Rating 1 2 3 4 5 6 7 8 9 10 Economic growth DEN 5.7 Agricultural development DEEE 3.6 Education DEN 5.6 Energy DEN 8.5 Job creation/employment DEEE 8.5 Poverty reduction Sn 3.5 Public sector governance/reformn Sn 8.4 Rural development DEEE 8.2 Environmental sustainability Sn 3.2 Anti-corruption SSSR 5.2 Transport SEEN 8.1 Local governance andinstitutions SN 3.1 Water and sanitation SSSR 8.1 Urban development DEN 3.1 Foreign direct investment DS 7.9 Domestic private sector development DS 7.3 Reconstruction DS 7.8 Regulatory framework DS 7.8 Food security DEN 7.6 Disaster management DS 7.5 Health DEEE 7.5 Trade andexports DEN 7.5 Information and communications technology DS 7.2 Natural resource management DS 7.1 Financial markets DEN 7.1 Global/regional integration DS 6.9 Equality of opportunity SSSR 6.9 Climate change DEN 6.9 Law and justice SN 6.8 Social protection SN 6.7 Security/stabilization DS 6.6 Social cohesion DER 6.5 Gender equity SN 6.5 Communicable/non-communicable diseases DEN 6.4 Crime and violence SN 5.7 Regional conflict and tensions SN 5.0 "In your opinion, how IMPORTANT is it for the World Bank Group to be involved in the following areas of development in Haiti?" (1-"Not important at all", 10-"important") TE [page 32] The World Bank Group Haiti Country Opinion Survey 2014 VI. Sectoral Importance and Effectiveness (continued) Effectiveness of Sectoral Areas Mean Effectiveness Rating, 5 6 7 8 9 10 Transport EEE 6.6 Education D 6.5 Disaster management/ Climate resilience OO 6.4 Health/Communicable/non-communicable diseases DO 6.2 Public sector governance/ reform DO 6.1 Reconstruction DS 6.1 Water and sanitation DS 6.1 Agricultural development DO 6.0 Economicgrowth DS 6.0 Poverty reduction DO 5.9 Urban development D 5.9 Food security/Social protection DO 5.8 Local governance andinstitutions D 5.8 Rural development D 5.3 Regulatory framework DO 5.7 Gender equity D 5.7 Energy DER 5.7 Job creation/employment DO 5.6 Foreign direct investment OO 5,5 Domestic private sector development DO 5.5 Trade and exports D 5.4 Stabiliation D 5.4 Global/regional integration DO 5.0 Anti-corruption DS 4.9 Natural resource management DS 4.9 Financial markets D 4.8 Regional conflict and tensions DS 4.4 "How EFFECTIVE do you believe the World Bank Group is in terms of the work it does in the following areas of development in Haïti?" (1-"Not effective at all", 10-"Very effective") 5 —_— [page 33] The World Bank Group Haïti Country Opinion Survey 2014 VI. Sectoral Importance and Effectiveness (continued) Effectiveness of Sectoral Areas (continued) “There were significant stakeholder differences in their ratings for the WBG’s effectiveness in a few development areas. > Respondents from PMUSs and contractors/consultants working on WBG projects had the highest ratings for the WBGs effectiveness in “regulatory framework” and “job creation/employment,” whereas respondents from the media had significantly lower ratings. > Respondents from bilateral/multilateral agencies had the highest ratings for the WBG'Ss effectiveness in “disaster management/climate resilience,” whereas respondents from the media again had significantly lower ratings. > Respondents from CSOs had the highest ratings for the WBG’s effectiveness in “financial markets” whereas respondents from private sector/financial sector/private banks and the media had significantly lower ratings. " _ Respondents from outside Port-au-Prince had significantly higher ratings for the WBGSs effectiveness in “regional conflict and tensions,” “domestic private sector development,” and “financial markets” than respondents from Port-au-Prince. "Note in the Appendix on the sectoral effectiveness (Appendix À, page 63) that primarily informed stakeholders responded to this question. ——_—————————————— “#" [page 34] The World Bank Group Haiti Country Opinion Survey 2014 VI. Sectoral Importance and Effectiveness (continued) Effectiveness of Sectoral Areas (continued) " _ Respondents who do and do not professionally collaborate/work with the WBG gave statistically similar ratings for the WBG's effectiveness in all of the following areas. It is worth noting that only informed stakeholders responded to this question about the WBG's sectoral effectiveness. In some cases, for example, only forty respondents rated the institutions effectiveness in certain areas. Respondents who had no exposure to the WBG's work in a given area were given the option of “Don't Know.” For more information about the number of responses, please see Appendix A (page 63). Mean Effectiveness Rating, 5 6 7 8 9 10 Disaster management/ Climateresilience 6.6 Transport Ds, 6,6, Education en 65 Reconstruction PE : G2 Public sector governance/reformn Ps 62 Agricultural development Pen 6.1 Regulatory framework me 6.1 Urban development Pen 6.0 Water andsanitation PR, 0 Health/Communicable/non-communicable diseases PR 5.9 à à Economicgrowth Ps 5.4 Povertyreduction PE 5,9 Rural development Pen 5.9 Job creation/employment Pme 5.9 Food security/Social protection PE .59 Energy D 7.8 Local governance andinstitutions PS 5.6 à Genderequity Pen 5,5, à Foreign directinvestment En, 5.4 m1 professionally Financial markets Ps 5.4 collaborate/work Domestic private sector development mms 5.3: with WBG Stabilization En 5.2 à Trade andexports Ps 5,2, Ml do not Anti-corruption PS 5.2 professionally : collaborate/work Natural resource management PE, 49 with WBG Global/regional integration PS 4& Regional conflict andtensions En 4 fe "How EFFECTIVE do you believe the World Bank Group is in terms of the work it does in the following areas of development in Haïti?" (1-"Not effective at all", 10-"Very effective") —— [page 35] The World Bank Group Haïti Country Opinion Survey 2014 VI. Sectoral Importance and Effectiveness (continued) Drivers of Effectiveness To determine the key drivers of respondents’ ratings of the World Bank Group’s overall effectiveness and ratings of its ability to help achieve development results in Haïti, bivariate correlational analyses were conducted using respondents’ ratings of the twenty-seven specific areas of effectiveness. Correlational analyses, however, are not able to tell us exactly what is causing respondents” ratings of the World Bank’s overall effectiveness or ratings of its ability to help achieve development results. Rather, these analyses tell us that as ratings of effectiveness in one area increase, respondents’ ratings of the Bank’s overall effectiveness increase, or as ratings of effectiveness in one area increase, ratings of the WBG”s ability to help achieve development results increase. Thus, it can be inferred that respondents’ perceptions of effectiveness in one specific area are related to, or drive, respondents’ perceptions of the Bank’s overall effectiveness or perceptions of the WBG's ability to help achieve development results. "Overall Effectiveness: Those specific areas with the highest Pearson Product-Moment correlations were determined to be the most closely related to perceptions of the Bank’s overall effectiveness, suggesting that ratings of effectiveness in those specific areas are drivers of perceptions of the Bank”’s overall effectiveness in Haïti. The areas determined to be key drivers from these analyses were: > The WBGs effectiveness at energy; > The WBGr's effectiveness at education; > The WBGs effectiveness at disaster management/climate resilience; > The WBGs effectiveness at job creation/employment; > The WBGs effectiveness at local governance and institutions; and > The WBGs effectiveness at natural resource management. " Achieving Development Results: Those specific areas with the highest Pearson Product- Moment correlations were determined to be the most closely related to perceptions of the WBGSs ability to help achieve development results in Haïti, suggesting that ratings of effectiveness in those specific areas are drivers of perceptions of the WBG”Ss ability to help achieve development results. The areas determined to be key drivers from these analyses were: > The WBGs effectiveness at energy; > The WBGs effectiveness at local governance and institutions; > The WBG's effectiveness at health/communicable/non-communicable diseases; > The WBG's effectiveness at economic growth; > The WBGs effectiveness at natural resource management; and > The WBG’s effectiveness at domestic private sector development. ——_——————————————— ñî" [page 36] The World Bank Group Haiti Country Opinion Survey 2014 VI. How the World Bank Group Operates The World Bank Group’s Work in Haïti " _ Respondents across stakeholder groups had statistically similar levels of agreement with all of the statements below including the indicator questions, except the statement that “the World Bank Group supports programs and strategies that are realistic for Haiti.” Respondents from PMUs and contractors/consultants working on WBG projects had the highest levels of agreement with this statement, whereas respondents from the media had significantly lower levels of agreement. " _ Respondents across geographic locations had statistically similar levels of agreement with all of the statements below including the indicator questions. " _ Respondents who professionally collaborate/work with the WBG had significantly higher levels of agreement with the statement that “the World Bank Group listens and takes into account your views” than respondents who do not professionally collaborate/work with the WBG. Mean Level of Agreement 1 2 3 4 5 6 7 8 9 10 Overall the World Bank Group currently plays po 68 a relevant role in development in HaitiA : The World Bank Group supports programs p | 61 and strategies that are realistic for Haïti . The World Bank Group is an organization that does not represent a particular ideological à 6.1 perspective in Haïti The World Bank Group respects the views and pe 61 demands of the government of Haïti : The World Bank Group’s work is aligned with what ! consider the development priorities for | 6.0 HaïitiA The World Bank Group supports Haitis efforts to reduce social exclusion The World Bank Group listens and takes into pe 55 account your views : The World Bank Group is an organization that is not overly influenced by any particular p 5.3 country "To what extent do you agree with the following statements about the World Bank Group's work in Haïti?" (1-"Strongly disagree", 10-"Strongly agree") Alndicator Question 35 [page 37] The World Bank Group Haiti Country Opinion Survey 2014 VII. How the World Bank Group Operates (continued) Building /Strengthening Country Systems in Haïti " _ Respondents from the private sector/financial sector/private banks, PMUSs and contractors/consultants working on WBG project had the highest ratings for the extent to which the WBG helps to build/strengthen existing country systems in Haiti, whereas respondents from the media had significantly lower ratings. " _ Respondents across geographic locations, whether they collaborate with the WBG or not, had statistically similar ratings for the extent to which the WBG helps to build/strengthen existing country systems in Haïti. Mean Rating 1,02 3 4 5 6 7 8 9 10 ANRespondents L | . "To what extent does the World Bank Group help to build/strengthen existing country systems (e.g., procurement, financial management, etc.) in Haïti?" (1-"To no degree at all”, 10-"To a very significant degree") 36 [page 38] The World Bank Group Haiti Country Opinion Survey 2014 VI How the World Bank Group Operates (continued) Overall Perceptions Mean Level of Agreement 1 2 3 4 5 6 7 8 9 10 The World Bank Group treats clients and pd 6. stakeholders in Haïti with respect J Where country systems are adequate, the World Bank Group makes appropriate use pd 6.6 of them The World Bank Group provides effective p 65 implementation support . The World Bank Group effectively monitors and evaluates the projects and programs it p 6.5 supports Working with the World Bank Group p_ _ 62 increases Haiïti’s institutional capacity : The World Bank Group’s “Safeguard Policy” np 61 requirements are reasonable " The World Bank Group’s conditions on its | 6.0 lending are reasonable . The World Bank Group ensures consistency | 5.6 and continuity through staff changes ° The World Bank Group’s approvals and p_ 52 reviews are done in a timely fashion : The World Bank Group takes decisions p 48 quickly in HaïitiA ° The World Bank Group disburses funds | a1 promptly ° "To what extent do you agree/disagree with the following statements?" (1-"Strongly disagree", 10-"Strongly agree") Alndicator Question 37 [page 39] The World Bank Group Haiti Country Opinion Survey 2014 VII. How the World Bank Group Operates (continued) Overall Perceptions (continued) "There were significant stakeholder group differences in their levels of agreement with two of the statements above. > Respondents from PMUSs and consultants/contractors working on WBG projects had the highest levels of agreement that “the WBG takes decisions quickly in Haïti” whereas respondents from private sector/financial sector/private banks and the media had significantly lower levels of agreement. > Respondents from PMUSs and consultants/contractors working on WBG projects had the highest levels of agreement that “the WBG provides effective implementation support,” whereas respondents from the media had significantly lower levels of agreement. “" _ Respondents across geographic locations had statistically similar levels of agreement with all of the statements above. 38 [page 40] The World Bank Group Haiti Country Opinion Survey 2014 VII. How the World Bank Group Operates (continued) Overall Perceptions (continued) " _ Respondents who professionally collaborate/work with WBG had significantly higher levels of agreement with the statement that “the WBG's conditions on its lending are reasonable, ” compared to respondents who do not collaborate/work with WBG. Mean Level of Agreement 1 2 3 4 5 6 7 8 9 10 The World Bank Group treats clients and 6.9 stakeholders in Haïti with respect 6.8 Where country systems are adequate, the World 6.6 Bank Group makes appropriate use of them 6.2 The World Bank Group provides effective 6.6 implementation support 6.3 The World Bank Group effectively monitors and 6.4 evaluates the projects and programs it supports 6.7 The World Bank Group’s conditions on its lending 6.3 are reasonable* 5.3 The World Bank Group’s “Safeguard Policy” 6.3 requirements are reasonable 5.7 Working with the World Bank Group increases 6.2 Haiti’s institutional capacity 6.0 The World Bank Group ensures consistency and 55 continuity through staff changes 5.6 The World Bank Group’s approvals and reviews are 5.3 k done in a timely fashion 48 ml professionally collaborate/work with WBG The World Bank Group takes decisions quickly in 5.0 HaitiA 44 midonot . professionally 42 collaborate/work The World Bank Group disburses funds promptly LE g with WBG "To what extent do you agree/disagree with the following statements?" (1-"Strongly disagree", 10-"Strongly agree") *Significantly different between respondents who do and do not collaborate/work with WBG Alndicator Question 39 [page 41] The World Bank Group Haiti Country Opinion Survey 2014 VI How the World Bank Group Operates (continued) Collaboration between the World Bank and IFC Percentage of Respondents (N=32) Collaborating but needs improvement 44% "If your projects involve both the World Bank and IFC, what was your view on the two institutions working together in Haiti?" (Respondents chose from a list.) 40 [page 42] The World Bank Group Haiti Country Opinion Survey 2014 VII. How the World Bank Group Operates (continued) The World Bank Group as an Effective Development Partner " _ Respondents from ministries/ministerial departments/implementation agencies, PMUs and contractors/consultants working on WBG projects tended to give the highest ratings for the WBGs “‘openness,” “staff accessibility,” “straightforwardness and honesty,” “ease of access to the people at the WBG who are making decisions important to my work,” “collaboration with other donors and development partners,” and “the speed in which it gets things accomplished on the ground,” whereas respondents from the media had significantly lower ratings for these qualities of the WBG as an effective development partner. " _ Respondents who professionally collaborate/work with the WBG gave significantly higher ratings for the WBG's “staff accessibility” and “ease of access to the people at the WBG who are making decisions important to my work” than respondents who do not professionally collaborate with the WBG Mean Rating 1 2 3 4 5 6 7 8 9 10 Being a long-termpartner DEN 7.° Collaboration with the Government DD 7.7 Collaboration with other donors and development EEE 6.9 partnersA : Straightforwardness and honesty DO 6.7 Opemness NN 6.5 Staff accessibility* OO 6.5 Ease of access to the people at the World Bank Group . orci EN 6.4 Who are making decisions important to my work Beingincusive" ON 6.3 Collaboration with the private sector D 6.0 Responsiveness DEN 5.7 Flexibility (in terms of changing country . EN 5.6 circumstances)A Collaboration with civil society" DO 5.5 Flexibility (in terms of the institution’s products and ER 5.4 services). ” The speed in which it gets things accomplished on the ER 53 ground . "To what extent is the World Bank Group an effective development partner in Haïti, in terms of each of the following?" (1-"To no degree at all", 10-"To a very significant degree") Alndicator Question a1 [page 43] The World Bank Group Haiti Country Opinion Survey 2014 VII. How the World Bank Group Operates (continued) The World Bank Group’s Local Presence in Haiti Percentage of Respondents (N=182) The current level of local presence is adequate |__| 18% Don't know | | 16% Less local presence | 1% “To be a more effective development partner in Haïti, do you believe that the World Bank Group should have...? ” (Respondents chose from a list.) 42 [page 44] The World Bank Group Haiti Country Opinion Survey 2014 VII. World Bank Group's Knowledge and Instruments Frequency of Consulting World Bank Group'’s Knowledge Work and Activities Percentage of Respondents (N=188) Never | | 5% "How frequently do you consult World Bank Group knowledge work and activities in the work you do?" (Respondents chose from a list.) 43 [page 45] The World Bank Group Haiti Country Opinion Survey 2014 VII. World Bank Group's Knowledge and Instruments (continued) Meeting Haiti’s Knowledge Needs {indicator Question) " _ Respondents from the private sector/financial sector/private banks had the highest levels of agreement that the World Bank Group meets Haiti’s needs for knowledge services, whereas respondents from the media had significantly lower levels of agreement. " _ Respondents across geographic locations, whether they professionally collaborate/work with the WBG or not, also had statistically similar ratings for the levels of agreement that the World Bank Group meets Haiti’s needs for knowledge services. Mean Level of Agreement 1 2 3 4 5 6 7 8 9 10 All Respondents l | 6.0 "The World Bank Group meets Haïiti's needs for knowledge services" (1-"Strongly disagree”", 10-"Strongly agree") 44 [page 46] The World Bank Group Haiti Country Opinion Survey 2014 , : VII. World Bank Group's Knowledge and Instruments (continued) Qualities of the WBG’s Knowledge Work and Activities " _ Respondents from PMUSs and consultants/contractors working on WBG projects had the highest ratings for two qualities of the WBG knowledge work and activities (“being accessible” and “being adequately disseminated”), whereas respondents from the media had significantly lower ratings for them. " _ Respondents who are located outside Port-au-Prince gave significantly higher ratings for the “timeliness” of the WBG knowledge work and activities than respondents from Port- au-Prince. " _ Respondents do and do not collaborate/work with the WBG had statistically similar ratings for all of the following qualities of the WBG’s knowledge work and activities (including the indicator question). Mean Rating 1 2 3 4 5 6 7 8 9 10 Are source of relevant information on global | 7.0 good practices : Enhance your knowledge and/or skills p 6.9 aetimey SN 57 Are relevant to Haiti's development priorities | 6.4 areaccessible DR <: Are adaptable to Haïti’ s specific development pe 6.0 challenges and country circumstances\ : Lead to practical solutions p 5.9 Include appropriate level of stakeholder p 5.6 involvement during preparation ° Are translated enough into local language gp | 5.5 Are adequately disseminated | 5.5 “In Haïti, to what extent do you believe that the World Bank Group’s knowledge work and activities:" (1-"To no degree at all”, 10-"To a very significant degree") Andicator Question 45 [page 47] The World Bank Group Haiti Country Opinion Survey 2014 VII. World Bank Group's Knowledge and Instruments (continued) Contribution of the WBG'’s Knowledge Work and Activities (Indicator Question) " _ Respondents across stakeholder groups and geographic locations had statistically similar ratings for the significance of the contribution that the WBG’s knowledge work and activities make to development results in Haïti. “" _ Respondents who do and do not professionally collaborate/work with the WBG had statistically similar ratings for the significance of the contribution that the WBG’s knowledge work and activities make to development results in Haïti. Mean Significance Rating 1,02 3 4 5 6 7 8 9 10 A Respondents L | ss "Overall, how significant a contribution do you believe the World Bank Group's knowledge work and activities make to development results in your country?" {1-"Not significant at all", 10-"Very significant") Technical Quality of the WBG’s Knowledge Work and Activities (Indicator Question) " _ Respondents across stakeholder groups and geographic locations gave statistically similar ratings for the technical quality of the WBG’s knowledge work and activities. " _ Respondents who do and do not professionally collaborate/work with the WBG had statistically similar ratings for the technical quality of the WBG'’s knowledge work and activities. Mean Technical Quality Rating 1 2 3 4 5 6 7 8 9 10 AllRespondents [ | 74 "Overall, how would you rate the technical quality of the World Bank Group's knowlege work and activities?" (1-"Very low technical quality", 10-"Very high technical quality") 46 [page 48] The World Bank Group Haiti Country Opinion Survey 2014 , : VII. World Bank Group's Knowledge and Instruments (continued) Most Effective Instruments in Reducing Poverty Percentage of Respondents (N=118) ivestmentiendire SN :7* Cpsctydevepmert SN :5% Policy based lending / budget support to the EN 2:* Government Technical assistance DO 17% Sector-wide approaches D | 16% Co-financing arrangements | 11% Knowledge products/services | | 9% Don’t know | | 7% Emergency Recovery Grants | | 5% Trust Fund management | | 5% Other [M 3% “Which World Bank Group instruments do you believe are the MOST effective in reducing poverty in Haiti? (Choose no more than TWO)” (Respondents chose from a list. Responses combined.) 47 [page 49] The World Bank Group Haiti Country Opinion Survey 2014 , . VII. World Bank Group's Knowledge and Instruments (continued) Combination of World Bank Group Service “" _ Respondents from PMUSs and consultants/contractors working on WBG projects had the highest ratings for the extent the combination of the WBGs financial, knowledge, and convening services meets the national development needs of Haiti, whereas respondents from the media had significantly lower ratings. " _ Respondents across geographic locations had statistically similar ratings for the extent the combination of the WBGs financial, knowledge, and convening services meets the national development needs of Haïti. Mean Rating 1 2 3 4 5 6 7 8 9 10 All Respondents pd 6.1 "When considering the national development needs in Haïti, to what extent does the combination of financial, knowledge and convening services that the World Bank Group currently provides in Haïti meet the national development needs of Haiti?" {1-"To no degree at all”, 10-"To a very significant degree") 48 [page 50] The World Bank Group Haiti Country Opinion Survey 2014 VII. World Bank Group's Knowledge and Instruments (continued) Meeting Haiti’s Needs for Financial Instruments (Indicator Question) " _ Respondents across stakeholder groups and geographic locations had statistically similar levels of agreement that the World Bank Groups financial instruments meet Haiti’s needs. " _ Respondents who do and do not professionally collaborate/work with the WBG had statistically similar levels of agreement that the World Bank Groups financial instruments meet Haiti’s needs. Mean Level of Agreement 1 2 3 4 5 6 7 8 9 10 All Respondents __ _ 5.7 "The World Bank Group's financial instruments meet the needs of Haïti." {1-"Strongly disagree", 10-"Strongly agree") 49 [page 51] The World Bank Group Haiti Country Opinion Survey 2014 IX. The Future Role of the World Bank Group in Haïti Making the World Bank Group of Greater Value "Nine out of ten respondents from bilateral/multilateral agencies and more than half of the respondents from the Office of President/Prime Minister/Ministers indicated that the WBG should “increase the level of capacity development in the country” to make itself of greater value in Haiti. Respondents from CSOs and the media were significantly less to indicate so. " There weren’t significant differences between respondents who do and do not professionally collaborate/work with the WBG in their responses to this question except their likelihood of choosing the response option “Other.” Respondents who collaborate with the WBG were significantly more likely to choose this option than those who do not collaborate with the WBG. Percentage of Respondents (N=185) Increase the level of capacity development in the EEE :7* country Reduce the complexity of World Bank Group procedures [à 26% Collaborate more effectively with Government clients n 24% Reach out more to groups outside of Government [| 20% Offer more innovative financial products [| 19% Work faster [| 15% Provide more adequate data/knowledge/statistics/figures on Haïiti’s economy D | 13% Improve the quality of its experts as related to Haïitis specific challenges | 12% Other | | 8% Ensure greater selectivity in its work | | 6% Increase the level of World Bank Group staffing in Haïitis office = 4% Offer more innovative knowledge services E 2% "Which of the following SHOULD the World Bank Group do to make itself of greater value in Haïti? Choose no more than TWO)" (Respondents chose from a list. Responses combined.) { pl p 50 [page 52] The World Bank Group Haiti Country Opinion Survey 2014 IX. The Future Role of the World Bank Group in Haïti (continued) World Bank Group’s Services in Haïti Percentage of Respondents (N=180) The combination is appropriate for Haïti | 30% Don’t know n_ 13% Knowledge products n | 12% Convening services [ 9% None of the above E 2% "When considering the combination of services that the World Bank Group offers in Haïti, and taking into account its limited level of resources, which ONE of the following do you believe the World Bank Group should offer more of in Haïti?" (Respondents chose from a list.) Future Role of International Development in Haiti Mean Rating 1 2 3 4 5 6 7 8 9 10 AlRespondents L | 7° "How significant a role do you believe that international development cooperation SHOULD play in Haiti's development in the near future?" (1-"Not a significant role at all", 10-"Very significant role") 51 [page 53] The World Bank Group Haiti Country Opinion Survey 2014 IX. The Future Role of the World Bank Group in Haïti (continued) Collaborating with Other Groups “ _Itis worth noting that respondents from the Office of President/Prime Minister/Ministers, employees of ministries/ministerial departments/implementation agencies, and the private sector/financial sector/private banks were most likely to indicate that the WBG should collaborate more with the “private sector” whereas respondents from the media and bilateral/multilateral agencies were significantly less likely to indicate so. " Respondents across stakeholder groups all seemed to stress the importance of collaborating more with academia/think tanks/research institutes for the WBG in Haiti in the future. Percentage of Respondents (N=193) Academia/think tanks/researchinstitutes D 33% Private sector SN 31% Community Based Organizations (CBOs)/Local iti EEE 23% communities Local Government DEN 26% Donor community DS 14% NGos DIN 12% Parliament DE 11% Beneficiaries D 7% Media DE 6% UN agencies DE 5% Don’tknow [DE 4% Other DE 4% Faith based organizations D 3% Emerging donors [M 2% Foundations M 2% Regional organizations (e.g. Caricom) D 2% UN and regional peace keeping forces | 1% "In addition to the regular relations with the national government as its main interlocutor, which TWO of the following groups should the World Bank Group collaborate with more in your country to ensure better development results there?" (Respondents chose from a list. Responses combined.) 52 [page 54] The World Bank Group Haiti Country Opinion Survey 2014 IX. The Future Role of the World Bank Group in Haïti (continued) World Bank Group Playing a Leading Role in Haïti Percentage of Respondents (N=182) Public financial management D 42% Capacity of stateinstitutions DÉS 37% Access to basic services OO 33% Jobs EN 29% increasing regional development DOS 235% Improving livelihoods OO 23% Private sector development OO 25% Access to electricity DO 26% Social safetynets OO 20% Disaster/Risk management and preparedness DO 13% Mining industry [D 4% Social cohesion D 2% Reducing violence D 2% Conflict resolution mechanisms | <1% "Which THREE areas below would benefit most from the World Bank Group playing a leading role among international partners in Haïti?" (Respondents chose from a list. Responses combined.) EE ——— [page 55] The World Bank Group Haiti Country Opinion Survey 2014 IX. The Future Role of the World Bank Group in Haïti (continued) Other Donors Playing a Leading Role in Haïti Percentage of Respondents (N=171) Access to basic services OO 37% Disaster/Risk management and preparedness DO 30% Social safetynets D 235% Jobs EN 23% Capacity of state institutions D 24% Improving livelihoods OO 23% Public financial management DO 22% Reducing violence DO 21% Private sector development DO 19% Accessto electricity DS 15% increasing regional development D 15% Mining industry DIN 11% Social cohesion DE 10% Conflict resolution mechanisms DE 9% "Which THREE areas below would benefit most from other donors playing a leading role among interntional partners in Haiti?" (Respondents chose from a list. Responses combined.) EE [page 56] The World Bank Group Haiti Country Opinion Survey 2014 X. Communication and Openness General Information Sources Percentage of Respondents (N=182) mere EEE 52% wclnewspapers SE ::* Local radio DS 2% International newspapers | | 11% Other D 10% Local television | 9% Periodicals | | 8% Social media | | 6% International television | | 4% International radio | | 3% Instant messaging [| 2% Blogs | <1% "How do you get most of your information about economic and social development issues in Haïti? (Choose no more than TWO)" (Respondents chose from a list. Responses combined.) 55 [page 57] The World Bank Group Haiti Country Opinion Survey 2014 X. Communication and Openness (continued) Preferred Information Sources Percentage of Respondents (N=185) Direct contact with World Bank Group | 40% e-Newsketters DE 10% World Bank Group’s website DO 33% World Bank Group’s publications and other pe 33% written materials ° uote /corfrences D 22% seminars/workshops/conferences Social media | 8% Instant messaging | | 5% Other 2% Mobile phones ( <1% Blogs | <1% "How would you prefer to receive information from the World Bank Group? (Choose no more than TWO)" (Respondents chose from a list. Responses combined.) Preferred Languages Percentage of Respondents (N=183) English | 17% Creole E 4% “In which language would you prefer to receive information from the World Bank Group? (Select only ONE response)" (Respondents chose from a list.) 56 [page 58] The World Bank Group Haiti Country Opinion Survey 2014 X. Communication and Openness (continued) Access to Information Percentage of Respondents (N=177) "Are you aware of the World Bank Group's Access to Information Policy under which the Bank will now disclose any information in its possession that is not on a list of exceptions?" Percentage of Respondents (N=170) "Have you requested information from the World Bank Group on its activities in the past year?" Percentage of Respondents (N=36) "Were you able to obtain this information?" Mean Level of Agreement 1, 2 3 4 5 6 7 8 9 10 l'use/consult World Bank Group data more 62 often than I did a few years ago : "Please rate how much you agree with the following statements" {1-"Strongly disagree", 10-"Strongly agree”) 57 [page 59] The World Bank Group Haiti Country Opinion Survey 2014 X. Communication and Openness (continued) Internet Access Percentage of Respondents (N=175) No | 1% "Do you have access to the Internet?" Website Usage Percentage of Respondents (N=173) "Do you use/have you used the World Bank Group website?" Evaluation of WBG’s Social Media Channels Mean Level of Agreement 1 2 3 4 5 6 7 8 9 10 The World Bank Group's social media channels are valuable sources of information 6.3 about the institution "Please rate how much you agree with the following statements" (1-"Strongly disagree", 10-"Strongly agree”) 58 [page 60] The World Bank Group Haiti Country Opinion Survey 2014 X. Communication and Openness (continued) Website Evaluation Mean Level of Agreement 1 2 3 4 5 6 7 8 9 10 lfind the information on the World Bank , . 77 Group’s websites useful. lfind the World Bank Group’s websites easy 72 to navigate. : "Please rate how much you agree with the following" {1-"Strongly disagree", 10-"Strongly agree”) Information Sharing Mean Level of Agreement 1 2 3 4 5 6 7 8 9 10 The World Bank Group is responsive to my 7.0 information requests and inquiries . When I need information from the World Bank 6.6 Group |! know how to find it ° "Please rate how much you agree with the following statements" (1-"Strongly disagree", 10-"Strongly agree”) 59 [page 61] The World Bank Group Haïti Country Opinion Survey 2014 XI. Appendices A. Responses to All Questions across All Respondents 61 B. Responses to All Questions by Stakeholder Groups 78 C. Responses to All Questions by Geographic Locations... 99 D. Responses to All Questions by Levels of Collaboration... 115 E. Indicator Questions as a Function of Exposure to the WBG 131 F. Indicator Questions by Stakeholder Groups... 132 G. WBG Country Opinion Survey FY 14 — Haïti Questionnaire …….. 133 Haiti Le —— [page 62] The World Bank Group Haïti Country Opinion Survey 2014 Appendix A: Responses to All Questions across Al Respondents (N=204) All rating scale questions are presented with the total number of respondents that provided a rating (N), the number of respondents who indicated that they “Don't know” (DK), the mean rating across all respondents (Mean), and the standard deviation of this mean (SD). Indicator questions are noted with an asterisk (*). A. General Issues Facing Haïti Percentage of Respondents 2. Listed below are a number of development priorities in Haïti. development priorities in Haïti? (Choose no more than FIVE) (Responses Combined; N=199) 61 [page 63] The World Bank Group Haïti Country Opinion Survey 2014 A. General Issues Facing Haiti (continued) 3. Poverty reduction is a broad term that encompasses work in many different contribute most to reducing poverty in Haïti? (Choose no more than FIVE) (Responses Combined; N=200) 62 [page 64] The World Bank Group Haïti Country Opinion Survey 2014 A. General Issues Facing Haiti (continued) 4. Economic growth can be driven by a number of factors. Which FIVE areas Haïti? (Choose no more than FIVE) (Responses Combined; N=198) 63 [page 65] The World Bank Group Haïti Country Opinion Survey 2014 A. General Issues Facing Haiti (continued) 5. When thinking about the idea of “shared prosperity” in your country, which (Choose no more than TWO) (Responses Combined; N=185) accountability ° B. Overall Attitudes toward the World Bank Group an {1-Not familiar at all, 10-Extremely familiar) [ 1: World Bank (WB/BM) | 199 | 0 | 638 | 255 | [ 2. _Inter-American Development Bank (IDB/BID) "| 194 | 0 | 603 | 266 | | 3. _ Latin American Development Bank (CAF) "| 187 | 0 | 231 | 211 | La. Caribbean Development Bank (DE) 191 | 0 | 30 | 257. Overall, please rate your impression of the effectiveness of these enr de em | n | ox [us | sn | [ 8. _ Caribbean Development Bank (CDB) "| 64 | 108 | 450 | 246 | | Staff Preparedness* [ON | DK | Mean | SD | 9. To what extent do you believe the World Bank Group's staff is well complicated development challenges? (1-To no degree at all, 10-To a very significant degree) 64 [page 66] The World Bank Group Haïti Country Opinion Survey 2014 B. Overall Attitudes toward the World Bank Group (continued) 10. When thinking about how the World Bank Group can have the most impact on development results in Haïti, in which sectoral areas do you believe the World Bank Group should focus most of its resources (financial and knowledge Percentage of Respondents services) in Haïti? (Choose no more than FIVE) (Responses Combined; N=194) 65 [page 67] The World Bank Group Haïti Country Opinion Survey 2014 B. Overall Attitudes toward the World Bank Group (continued) 11. When thinking about the World Bank Group’s role, which activity do you believe is of greatest VALUE and which activity is Greatest 2" Greatest How effectively do the World Bank Groups activities below support Haïti’s efforts ie mt rt ae 8 1 (ET Di | Men] 35 à 12. Convening/raciatng —_ [aun| 6 | 606 [ir 23. Data | 8 | 46 | 6.71 | 168 | | 19. Linkage to non-Bank expertise | 96 | 71 | 5.76 | 197) The World Bank Group can provide capacity building support in a number of ways in Haïti. To which degree would Haiti benefit, if capacity building were to ee participate in development efforts on the ground sociopolitical conditions) How EFFECTIVE do you believe the World Bank Group is in terms of the capacity Smmeemee | ee 10-Very effective) | 26. Citizen engagement (incorporating citizens' voices into development) "| 91 | 96 | 516 | 218) [ 28. Directiy supporting building of government institutions" |121| 68 | 635 | 185 | 66 [page 68] The World Bank Group Haïti Country Opinion Survey 2014 B. Overall Attitudes toward the World Bank Group (continued) When thinking about how to improve capacity building in Haiti to help ensure better development results, looking forward, how IMPORTANT is it for the World Bank Group to be involved in the following aspects of capacity building? (1-Not a Lan LL | important at all, 10-Very important) [ 32. Directiy supporting building of government institutions" |144 | 44 | 774 | 199 | WEAKNESSES in its work in Haïti? (Choose no more than TWO) (Responses Combined; N=197) effective in reducing poverty in Haïti? (Choose no more than TWO) (Responses Combined; N=191) 67 [page 69] The World Bank Group Haïti Country Opinion Survey 2014 B. Overall Attitudes toward the World Bank Group (continued) 35. In addition to the regular relations with the national government as its main interlocutor, which TWO of the following groups should the World Bank Group collaborate with more in your country to ensure better development results Percentage of Respondents there? (Choose no more than TWO) (Responses Combined; N=193) Academia/think tanks/research institutes 37.8% 31.1% Community Based Organizations (CBOs)/Local communities 27.5% 26.4% 14.0% 11.9% 10.9% Faith based organizations Emerging donors Regional organizations (e.g. Caricom) UN and regional peace keeping forces To what extent do you agree with the following statements about the World Level of Agreement Bank Group’s work in Haïti? (1-Strongly disagree, 10-Strongly agree) | N | DK | Mean | SD | 36. Overall the World Bank Group currently plays a relevant role in development 168 2 6.82 1.95 in Haiti* 37. The World Bank Group s work is aligned with what | consider the 159 31 5.99 1.92 development priorities for Haïiti* 38. The World Bank Group supports Haïiti’s efforts to reduce social exclusion | 141 | 44 | 507 | 202. 39. The World Bank Group supports programs and strategies that are realistic for Haïti 40. The World Bank Group treats clients and stakeholders in Haïti with respect 41. The World Bank Group is an organization that does not represent a particular 127 53 612 | 260 ideological perspective in Haïti 42. The World Bank Group is an organization that is not overly influenced by any particular country 43. The World Bank Group respects the views and demands of the government of 19 |46 | 608 | 223 | Haïti 44. The World Bank Group listens and takes into account your views | Combination of services "| N | DK | Mean | SD | 45. When considering the national development needs in Haïti, to what extent does the combination of financial, knowledge and convening services that the Loc: es . 154 | 30 | 6.14 | 1.79 World Bank Group currently provides in Haïti meet the national development needs of Haïti? (1-To no degree at all, 10-To a very significant degree) ET [page 70] The World Bank Group Haïti Country Opinion Survey 2014 B. Overall Attitudes toward the World Bank Group (continued) To what extent is the World Bank Group an effective development partner in Es (1-To no degree at all, 10-To a very significant degree) decisions important to my work* 56. Collaboration with other donors and development parmenss | 115 | 59 | 650 | 207 the World Bank Group should have...? (Select only ONE response) (N=182) 61. When World Bank Group assisted reform efforts fail or are slow to take THREE) (Responses Combined; N=182) ground ° 69 [page 71] The World Bank Group Haïti Country Opinion Survey 2014 C. World Bank Group's Effectiveness and Results 1. In your opinion, how IMPORTANT is it for the World Bank Group to be SR, {1-Not important at all, 10-Very important) 3. Transporte | 175 | 6 | 815 | 195 | [ 5. _ Regional conflict and tensions | 129 | 35 | 400 | 256 | [ 8. _ Environmental sustainability | 167 | 8 | 821 | 171 | 22. Povery reguton | 26 | & [sa | in. | 12. Gender equity | 148 | 20 | 646 | 228 | | 15. Local governance and institutions "| 164 | 8 | 813 | 167 | 28. Economie growth ass | »o [en | 1» 29. Recomtrugon | 259 | © | | 155. 20. Energy | 168 | 9 | 854 | 175 | 22. Disaster managemere e | & [ vs [15e 23. ob crestionfempiomem | 0 | s | 50 | 17 24. Social ohesien | de | ae | 6œ | 2u [32 Edueatien 3 | 6 | ss | 157 | | 32. Security/stabilization | 150 | 16 | 660 | 259 | [35 Agricultural development | 8 [ss | 1» | 70 [page 72] The World Bank Group Haïti Country Opinion Survey 2014 C. World Bank Group's Effectiveness and Results (continued) 2. How EFFECTIVE do you believe the World Bank Group is in terms of the mens, ee {1-Not effective at all, 10-Very effective) [2.2 Transport | 83 | 89 | 661 | 183 | [ 4. Urban development "| 88 | 86 | 501 | 185 | [ 5. _ Regulatory framework | 72 | 06 | 572 | 203 | | 9. Domestic private sector development "| 69 | 95 | 546 | 194 | [ 14. Economie growth | 90 | 77 | 507 | 202 | (15. Energy | 69 | 04 | 568 | 239 | | 16. Disaster management/ Climate resilience "| 82 | 86 | 637 | 217 | 17. Publi sector gevernance/ reform | 104 | 66 | 613 | 209 | 18. Job creation/employment | 8 | so | 5e | 246. 223. Sabaton | 46 | 7 | sai | 22 | 25. Reconstmeon | 50 | & | 6® | 2 | 26. Area development 8 | © | 60 | 2 | | Achieving Development Results*_""""""""""""""""} N | ok | Mean | SD | 3. To what extent does the World Bank Group's work help to achieve development results in Haiti?* (1-To no degree at all, 10-To a very significant 158 35 6.16 | 1.84 (EM ame | || [a | Building/Strengthening Existing Country Systems "| N | DK | Mean | SD | 4. To what extent does the World Bank Group help to build/strengthen existing country systems (e.g., procurement, financial management, etc.) in Haiti?* (1- | 139 53 6.45 1.98 ÉR nn M| | | se [ns To what extent do you agree with the following statements about the World troupe en ge émane LM Lx [Men | sn | LS. The World Bank Groups financial instruments meettheneedsofHaus [141 | 46 | 573 | 192. 71 [page 73] The World Bank Group Haïti Country Opinion Survey 2014 D. The World Bank Group’s Knowledge Work and Activities (ï.e., Analysis, Studies, Research, Data, Reports, Conferences) 1. How frequently do you consult World Bank Group’s knowledge work and Percentage of Respondents activities in the work you do? (N=188) Weekly 10.6% Monthly 16.5% 38.3% 29.3% In Haiti, to what extent do you believe that the World Bank Group’s knowledge work and activities: (1-To no degree at all, 10-To a very significant degree) | N | DK | Mean | SD | 2._ Are timely | 128 | 40 | 666 | 176) 3. Include appropriate level of stakeholder involvement during preparation 4. Are relevant to Haïiti's development priorities 5. Lead to practical solutions 6. _ Are accessible 7. Are source of relevant information on global good practices 8. Enhance your knowledge and/or skills 9. Are adequately disseminated 10. Are translated enough into local language 11. Are adaptable to Haiïti’s specific development challenges and country is | a | 600 | 16 circumstances Overall Evaluations | N | DK | Mean | SD | 12. Overall, how significant a contribution do you believe the World Bank Group’s knowledge work and activities make to development results in your country?* | 147 39 6.52 1.63 {1-Not significant at all, 10-Very significant) 13. Overall, how would you rate the technical quality of the World Bank Group's knowledge work and activities?* (1-Very low technical quality, 10-Very high 149 36 7.09 1.59 technical quality) E. Working with the World Bank Group To what extent do you agree/disagree with the following statements? Level of Agreement (1-Strongly disagree, 10-Strongly agree) | N | DK | Mean | SD | 1. The World Bank Group disburses funds promptly [137 53 | 409 | 2.07 | 2. The World Bank Group effectively monitors and evaluates the projects and 145 1.84 programs it supports ° 3. The World Bank Group's approvals and reviews are done in a timely fashion 4. The World Bank Group's “Safeguard Policy” requirements are reasonable | 90 | 94 | 610 | 184. 5. The World Bank Group's conditions on its lending are reasonable | 90 | 93 | 5.98 | 211. 6. The World Bank Group takes decisions quickly in Haïiti* 7... Working with the World Bank Group increases Haïitis institutional capacity | 146 40 | 6.21 | 188 | 8. The World Bank Group ensures consistency and continuity through staff changes 9. Where country systems are adequate, the World Bank Group makes 85 97 655 2.16 appropriate use of them* 10. The World Bank Group provides effective implementation support 72 [page 74] The World Bank Group Haïti Country Opinion Survey 2014 F. Recent Trends and the Future Role of the World Bank Group in Haïti | World Bank Group Moving in the Right Direction" N | DK | Mean | sD | 1. Inthe last three years, to what extent do you believe that the World Bank Group has moved in the right direction in terms of the focus of its work in 132 51 6.50 | 1.66 Haïti? (1-To no degree at all, 10-To a very significant degree) | Role of International Development Cooperation" N | DK | Mean | sD | 2. How significant a role do you believe that international development cooperation (e.g., range of donors and partners) SHOULD play in Haïti’s 175 7.87 1.86 development in the near future? (1-Not a significant role at all, 10-Very ° | significant role) greater value in Haïti? (Choose no more than TWO) (Responses Combined; N=185) 4. When considering the combination of services that the World Bank Group offers in Haïti, and taking into account its limited level of resources, which ONE Haïti? (Select only ONE response) (N=180) 73 [page 75] The World Bank Group Haïti Country Opinion Survey 2014 F. Recent Trends and the Future Role of the World Bank Group in Haïti (continued) RE playing a leading role among international partners in Haïti? (Choose no more Percentage of Respondents than THREE) (Responses Combined; N=182) 5b. Which THREE areas below would benefit most from other donors in Haïti? Percentage of Respondents G. Communication and Information Sharing development issues in Haïti? (Choose no more than TWO) (Responses Combined; N=182) 74 [page 76] The World Bank Group Haïti Country Opinion Survey 2014 G. Communication and Information Sharing (continued) (Choose no more than TWO) (Responses Combined; N=185) Bank Group? (N=183) 4. Are you aware of the World Bank Group’s Access to Information Policy under a list of exceptions? (N=177) CC 7 5. Have you requested information from the World Bank Group onits activities Percentage of Respondents CC PE 7 6 re ou able bin imematon? | em 6. Were you able to obtain this information? (N=36) EE EE A 7. Do you have access to the Internet? (N=175) CC RE EC pre 8. Do you use/have used the World Bank Group’s website? (N=173) CC 7 Please rate how much you agree with the following statements. Tr sanes te 10: inde Word Ban Groups webates esp to navgte.…_ [5 | 40 | 723 [im information about the institution [14 The Word Bank Group is response to my information requests and inquiris | 112 |_56 | 696 | 202. TT —— [page 77] The World Bank Group Haïti Country Opinion Survey 2014 H. Background Information (Please mark only ONE response) (N=186) (Please mark only ONE response) (N=180) in your country? (N=188) CC PE 7 7 76 [page 78] The World Bank Group Haïti Country Opinion Survey 2014 H. Background Information (continued) 4. Which of the following agencies of the World Bank Group do you work with in | Percentage of Respondents Haïti? (Select all that apply) (Responses Combined; N=184) The World Bank (IDA) 47.8% 44.6% The International Finance Corporation (IFC) 13.6% The Multilateral Investment Guarantee Agency (MIGA) Percentage of Respondents 5. Do your projects involve both the World Bank and IFC? (N=168) 17.9% A 82.1% 6. If yes, what was your view on the two institutions working together in Haïti? Percentage of Respondents (Select only ONE response) (N=32) Collaborating but needs improvement 43.8% Working well together 34.4% 21.9% 7. Which of the following describes most of your exposure to the World Bank Percentage of Respondents Group in Haïti? (Choose no more than TWO) (Responses Combined; N=184) Collaborate as part of my professional duties 65.2% Use World Bank Group reports/data 27.7% Use World Bank Group website for information, data, research, etc. 21.7% 20.1% Engage in World Bank Group related/sponsored events/activities 20.1% Percentage of Respondents 8. Which best represents your geographic location? (N=188) 90.4% Outside Port-au-Prince TE [page 79] The World Bank Group Haïti Country Opinion Survey 2014 Appendix B: Responses to All Questions by Stakeholder Groups A. General Issues facing Haiti In general, would you say that Haïti is headed in..?* President/Prime Ministerial Dep/ ontractor on WBG Multilateral Financial Sector/ Percentage of Respondents Minister/ Minister Implementation Agency project Agency Private Bank cso Media Other #Significantly different between stakeholder groups Listed below are a number of development priorities in Haïti. Please identify which of the following you consider the most important development priorities in Haïti? Office of Employee of Ministry/ PMU/Consultant/C Bilateral/ Private Sector/ (Responses combined) Minister/ Minister Implementation Agency project Agency Private Bank cso Media Other #Significantly different between stakeholder groups 78 [page 80] The World Bank Group Haïti Country Opinion Survey 2014 A. General Issues facing Haïti (continued) Poverty reduction is a broad term that encompasses work in many different areas. Which FIVE areas of development listed below do you believe would contribute most to reducing poverty in Haïti? (Choose no more than FIVE) Percentage of Respondents President/Prime Ministerial Dep/ Contractor on Multilateral Financial Sector/ (Responses combined) Minister/ Minister Implementation Agency WBG project Agency Private Bank cso Media Other *Significantly different between stakeholder groups 79 [page 81] The World Bank Group Haïti Country Opinion Survey 2014 A. General Issues facing Haïti (continued) Economic growth can be driven by a number of factors. Which FIVE areas below do you believe would contribute most to generating economic growth in Haiti? (Choose no more than FIVE) Percentage of Respondents President/Prime Ministerial Dep/ Contractor on Multilateral Financial Sector/ (Responses combined) Minister/ Minister Implementation Agency WBG project Agency Private Bank cso Media Other *Significantly different between stakeholder groups 80 [page 82] The World Bank Group Haïti Country Opinion Survey 2014 A. General Issues facing Haïti (continued) When thinking about the idea of “shared prosperity” in your country, which of the following TWO best illustrate how this would be achieved in Haïti? (Choose no more than TWO) Percentage of Respondents President/Prime Ministerial Dep/ Contractor on Multilateral Financial Sector/ (Responses combined) Minister/ Minister Implementation Agency WBG project Agency Private Bank cso Media Other Government accountability *Significantly different between stakeholder groups B. Overall Attitudes toward the World Bank Group How familiar are you with the work of these organizations in Haïti? Office of the Employee of a Ministry/ | PMU/ Consultant’ Bilateral/ Private Sector/ Et Minster/ Minister _ | Implementation Agency project Agency Private Bank cso Media Other CN [wear [so | N [wear | so | N [weanf sp | N [wean[ sp | N [wan, sp | N Twean[ sp | N [mean[ so | N [war , sp ] Eee ras [ras [ 20 one | 20 fes [se fau fan fans fees rar [raofan [uen farol1e[n00 roe[ | nan 0 Es [ss fer 1e | 250 | 246 | 22 | 160 | 56 [21 [255 [2s7| 17212 res so] io 1261220 [207|24| 255 171 (1-Not familiar at all, 10-Extremely familiar) *Significantly different between stakeholder groups Overall, please rate your impression of the effectiveness of these organizations in Haïti? LES, Le eee EE | ue om President/ Prime Ministerial Dep/ Contractor on WBG| Multilateral Financial Sector/ Minster/ Minister _ | Implementation Agency project Agency Private Bank cso Media Other EN [mwen [sp] N [mean | sD | n [uean[ 50 | n [men[s0 | N [mean | SD | n [wean] 50 | N Jwean[ 50 | n [mean | so | Eis fear irof ie | 655 [res [20645 [ies2ofozsfiielie[eoc iei[as| ser firrfio[asoliss|er| ons [ir Fa [ous [ane L 17 Laso [vue fer | 06 [ras [re Jours] 0 fran ave nas] sun [rene os [rm Es faco ze 2 | 750 [ee | 5 [ass | 50 | 5 [ac [2] 7 [200f170 6 [ses f1o4] © |iesfi:v| 5 | 200 | 45 | [se fsse (2er e [ose | 200 [ o [600 [158[ 0 [s00f210[ o [sa [265[ 6 [18 [220[ 6 [rs0f ea | 5 [260 | 4s | (1-Not effective at all, 10-Very effective) *Significantly different between stakeholder groups 81 [page 83] The World Bank Group Haïti Country Opinion Survey 2014 B. Overall Attitudes toward the World Bank Group (continued) Office of the Employee of a Ministry | PMU/ Consultant/ Bilateral/ Private Sector/ PE PSS Minster/ Minister Implementation Agency project Agency Private Bank Cso Other EN [mean [SD N | Mean | SD [A [Mwean[ SD [0 [Mean SD N [Mean] SD | N [mean] SD | N [Mean] D | N [wear [ SD | To what extent do you believe the World PL eee ep ete ete Haiti solve its most complicated development challenges? (1-To no degree at all, 10-To a very significant degree) When thinking about how the World Bank Group can have the most impact on development results in Haïti, in which sectoral areas do you believe the World Bank Group should focus most of its resources (financial and knowledge services) in Haiti? (Choose no more than FIVE) Office of Employee of Ministry/ PMU/Consultant/C Bilateral/ Private Sector/ (Responses combined) Minister/ Minister Implementation Agency project Agency Private Bank cso Media Other *Significantly different between stakeholder groups 82 [page 84] The World Bank Group Haïti Country Opinion Survey 2014 B. Overall Attitudes toward the World Bank Group (continued) When thinking about the World Bank Group’s role, which activity do you believe is of greatest VALUE and which activity is of second greatest value in Haïti? President/Prime Ministerial Dep/ Contractor on Muiltilateral Financial Sector/ Percentage of Respondents Minister/ Minister Implementation Agency WBG project Agency Private Bank cso Media Other President/Prime Ministerial Dep/ Contractor on Muiltilateral Financial Sector/ Percentage of Respondents Minister/ Minister Implementation Agency WBG project Agency Private Bank cso Media Other *Significantly different between stakeholder groups How effectively do the World Bank Group’s activities below support Haiti’s efforts to achieve development results? (1-Not effective at all, 10-Very effective) LES, Les de ne un Que President/ Prime Ministerial Dep/ Contractor on WBG| Multilateral Financial Sector/ Minster/ Minister | Implementation Agency project Agency Private Bank cso Media Other EN [mean[ so] N [van | 50 [N [wear] 5D | n [Mean] 50 [ à [wean[ 50 | n [wan] 50 | N [Mean] 50 | à Jrean | 0 | Es Tsrefros] os | os [rss [is fou frosfis|ssolisel o [on firefei| css [rss] 7 [asv[207| 14] 564 | 126) fous ir see fraof ie [ 725 | 17 [is | co [io[ir [ess [isofis [600 [20222 co [ice 6 [ssofize[16| 710 [1.52 is ess frosf 14 [607 [ice [io [ses [icolirfriliselisesefirel2s|cis res] s [4co[253[17| 662 [155] Dis foso [issue [60e [ren [aol os fiesfiefecojiasfis[ ras frosfsofessfrsel s [ocsfaiefief vs 77 Dis Tse [reste [or [rss fisfosoliosfisfoifealiefosficsf2sfozalirel o [s1s[2a7f15f 700 [100 Eisfsso fois | s0s [22 fief cos [ansfivfsszfzoiie| se0[1so[22f 555 [204] o [aco|2so[ir| car |177| Dre sss fran e [os [eus fiefs fes] s [osolrssfioisfisolis/srof22el 7 [an|sseliif cie [+7 Lna fozo [raof us [6sa [207 [re [606 [204[ra[oscfize[is | oce [rse[1o/ cos fzoif 6 [acer [160 15 | 640 | 166 *Significantly different between stakeholder groups 83 [page 85] The World Bank Group Haïti Country Opinion Survey 2014 B. Overall Attitudes toward the World Bank Group (continued) The World Bank Group can provide capacity building support in a number of ways in Haiti. To what degree would Haïti benefit, if capacity building were to support...? {1-To no degree at all, 10-To a very significant degree) Which of the following best describes your current position? Office of the Employee of a Ministry | PMU/ Consultant Bilateral/ Private Sector/ President Prime Ministerial Dep/ Contractor on WBG| Multilateral | Financial Sector/ Minster/ Minister | Implementation Agency project Agency Private Bank cso Media Other EN [mean so N | mean | SD [A [mean 5D | N [ean( 50 [ N [Mean | 50 [ N Jwean[ 50 [ N [Mean] 5D | N [wear [ So | Groups outside of governmentto help inem more effectively engage and participate in 16 2.50 17 7.29 2.08 20 1.94 | 21 6.67 |2.11| 17 8.41 1.58 | 33 745 [2.11] 13 | 7.54 | 2.50 | 22 7.23 development efforts The public sector, related to implementation of specific development projects on the 21 8.52 1.54 21 8.43 1.33 23 8.13 1.74 | 20 1.921 17 8.59 | 1.12 | 36 797 |[1.54| 12 | 667 | 2.74 | 21 8.43 ground The public sector, related to reforming institutions (organizations or sociopolitical 20 7.70 1.49 18 8.78 -88 21 8.29 1.55 | 21 8.71 11.31] 17 8.82 | 1.29 | 35 7.86 |1.46| 11 2.84 | 20 8.75 | 1.16 conditions)* The private sector, related to institutional and 18 744 1.92 17 8.59 1.00 20 7.15 1.76 | 21 7.52 [1.54] 17 8.29 | 2.11 | 33 7.18 [193111 6.82 | 2.44 | 20 7.30 | 1.56 policy change *Significantly different between stakeholder groups How EFFECTIVE do you believe the World Bank Group is in terms of the capacity building work it does in each of the following areas in Haïti? (1-Not effective at all, 10-Very effective) Which of the following best describes your current position? Office of the Employee of a Ministry | PMU/ Consultant/ Bilateral/ Private Sector/ President Prime Ministerial Dep/ Contractor on WBG| Muitilateral | Financial Sector/ Minster/ Minister _ | Implementation Agency project Agency Private Bank cso Other EN [uen 50 [ N | Mean | SD [A Jmeanf 50 | N [Mean( 50 [ N [Mean| 50 [ N [uean[ 50 [ N [Mean] SD | N [ean | 50 | Project implementation (or other 17 | 635 |146| 14 | 6.03 | 1.54 | 22 | 7.86 | 1.68 | 15 | 6.07 |1.58 7.22 |1.80| 24 | 6.29 |1.88| 5 | 5.20 | 3.03 | 18 | 6.28 | 211 organizational strengthening) Gitizen engagement (incorporating citizens” | | 553 | 2.00 5.50 | 2.27 4.00 | 2.24 | 12 | 5.383 |1.02| 10 | 5.40 | 1.84| 15 | 5.73 |1.04| 7 | 3.43 | 2.76| 11 | 5.09 | 2.26 voices into development) Policy design (for clarity and better incentivest 46 | 588 | 106 | 10 | 6.50 | 1.84 | 15 | 618 | 1.51 | 15 | 6.67 |1.68| 11 1.87| 17 1.89] 4 | 5.00 | 2.94| 14 | 6.86 | 1.70 to achieve development goals) When thinking about how to improve capacity building in Haïti to help ensure better development results, looking forward, how IMPORTANT is it for the World Bank Group to be involved in the following aspects of capacity building? (1-Not important at all, 10-Very important) Office of the Employee of a Ministry | PMU/ Consultant/ Bilateral/ Private Sector/ President/ Prime Ministerial Dep/ Contractor on WBG Multilateral Financial Sector/ Minster/ Minister | Implementation Agency project Agency Private Bank CSO Media Other EN [veanf so) N [Mean | SD | N [Mean] 85 [N[MeanfsD[N [wean| SD | N [Mean sD | N [Mean 85 | N [wean | 55 | Project implementation (or other 15 | 747 |196| 18 8.11 1.88 | 24 | 7.71 | 2.68 | 17 | 7.35 |1.93| 10 | 7.00 | 1.45| 30 | 6.83 | 2.21 6.38 | 239 | 20 | 735 | 1.00 organizational strengthening) Citizen engagement (incorporating citizens" Ve | 775 165 | 15 7.07 | 215 | 15 | 7.93 | 1.40 | 18 | 7.06 |1.83| 12 | 8.17 | 1.34| 28 | 7.64 | 1.87 7.00 | 2.88 | 17 | 7.53 | 1.55 voices into development) Policy design (for clarity and better incentives! 4e | 733 | 159 | 14 7.50 214 | 17 | 7.47 | 2.21 | 18 | 7.04 | .94 | 12 | 8.17 | 1.47 | 27 | 7.06 |1.51| 7 2.71| 18 | 8.33 | 01 to achieve development goals) 84 [page 86] The World Bank Group Haïti Country Opinion Survey 2014 B. Overall Attitudes toward the World Bank Group (continued) Which of the following do you identify as the World Bank Group’s greatest WEAKNESSES in its work in Haïti? (Choose no more than TWO) Percentage of Respondents President/Prime Ministerial Dep/ Contractor on Multilateral Financial Sector/ (Responses combined) Minister/ Minister Implementation Agency WBG project Agency Private Bank cso Media Other *Significantly different between stakeholder groups Which World Bank Group’s instruments do you believe are the MOST effective in reducing poverty in Haïti? (Choose no more than TWO) Percentage of Respondents President/Prime Ministerial Dep/ Contractor on Multilateral Financial Sector/ (Responses combined) Minister/ Minister Implementation Agency WBG project Agency Private Bank cso Media Other *Significantly different between stakeholder groups 85 [page 87] The World Bank Group Haïti Country Opinion Survey 2014 B. Overall Attitudes toward the World Bank Group (continued) In addition to the regular relations with the national government as its main interlocutor, which TOW of the following groups should the World Bank Group collaborate with more in your country to ensure better development results there? (Choose no more than TWO) Office of Employee of Ministry/ PMU/Consultant/ Bilateral/ Private Sector/ Percentage of Respondents President/Prime Ministerial Dep/ Contractor on Multilateral Financial Sector/ (Responses combined) Minister/ Minister Implementation Agency WBG project Agency Private Bank cso Media Other Academia/think tanks/research institutes 45.5% 45.5% 41.7% 25.0% 37.5% 33.3% 37,5% 34,8% 13.6% 15.0% 179% | 125% | 217% 500% 35.9% Local Government 40.9% 36.4% 25.0% 20.0% 31.33% 23.11% 12.5% 30.4% 40.9% 31.8% 29.2% 35.0% 81.3% 12.8% 34.8% 125% 200% 183% 17% Community Based Organizations (CBOs)/Local communities 22.7% 18.2% 41.7% 10.0% 12.5% 38.5% 37.5% 174% 125% 150% 130% UN and regional peace keeping forces Emerging donors 20.0% 10.0% *Significantly different between stakeholder groups To what extent do you agree with the following statements about the World Bank Group’s work in Haïti? (1-Strongly disagree, 10-Strongly agree) Office of the Employee of a Ministry | PMU/ Consultant/ Bilateral/ Private Sector/ President/ Prime Ministerial Dep/ Contractor on WBG| Multilateral | Financial Sector/ Minster/ Minister _ | Implementation Agency project Agency Private Bank cso Other Enr Jun | so | 0 [man [ co | n wma | sp | Jan] so | fran] 80 | [man] so [ne fan] so | ne [man | so Overall the World Bank Group currently plays a relevant role Re 1 CE EC EC NEC EN EE CE CNE) 1 EEE 2 The World Bank Group's work is aligned with what | 17 | 518 |1.94| 19 5.74 | 1.59 | 23 | 6.57 | 2.04 | 18 | 6.89 |1.23| 14 1.62| 80 | 5.07 |1.87| 12 | 5.42 | 2.81] 19 | 5.84 | 1.80 consider the development priorities for Haïti ‘ ° ‘ ° ‘ k ‘ ‘ k ‘ ‘ ‘ ‘ ‘ ‘ social exclusion Pur] sur [noel se | 600 | re |2s | ae | 25/10 love [ir] 10 eue | 106] 20 | 571 207] 1e] 425 [209/ 20| ces | 100] that are realistic for Haiti Haïti with respect The World Bank Group is an organization that does not 15 | 7.20 |248| 15 | 4908 | 2.09 | 20 | 6.80 | 2.78 | 14 | 6.20 |2.64| 12 2.78 | 21 | 6.48 |220 3.89 | 2.89 | 15 | 6.27 | 2.00 represent a particular ideological perspective in Haïti ‘ ‘ ° ° ‘ É ‘ È É ° ‘ ° ‘ ‘ ” The World Bank Group is an organization thatis not overly The World Bank Group respects the views and demands of | 48 | 528 |174| 17 | 6.47 | 215 | 28 | 6.48 | 211 | 15 | 6.88 |202| 14 | 6.21 | 204| 20 | 6.35 [163 4.83 |2.55| 18 | 6.22 |218 the government of Haiti ‘ © ‘ ° ‘ ° ‘ ‘ ‘ k k L ° ° ‘ ° *Significantly different between stakeholder groups 86 [page 88] The World Bank Group Haïti Country Opinion Survey 2014 B. Overall Attitudes toward the World Bank Group (continued) Which of the following best describes your current position? Office ofthe Employee of a Ministry/ | PMU/Consultant/ Bilateral/ Private Sector/ President/ Prime Ministerial Dep/ Contractor on WBG Multilateral Financial Sector/ Minster/Minister | Implementation Agency project Agency Private Bank CSO Media Other CN [uean| s0 7 [near | SD [n Juean[ 50 [n [Mean( so [N [uean| 80 [ne [uean[ 50 [it Juean| 50 [ion | 50 | When considering the national development needs in Haïti, to what extent does the combination of financial, knowledge and convening services that 18 | 5.83 | 209 | 17 6.24 2.08 | 22 | 6.73 | 2.07 6.11 |1.33| 14 | 5.57 30 | 6.20 |1.37| 10 2.01] 17 | 6.76 | 1.48 the World Bank Group currently provides in Haiti meet the national development needs of Haiti?* (1-To no degree at all, 10-To a very significant degree) *Significantly different between stakeholder groups To what extent is the World Bank Group an effective development partner in Haïti in terms of each of the following? (1-To no degree at all, 10-To a very significant degree) Which of the following best describes your current position? Office ofthe Employee of a Ministry | PMU/Consultant/ Bilateral/ Private Sector/ President Prime Ministerial Dep/ Contractor on WBG Multilateral Financial Sector/ Minster/ Minister Implementation Agency project Agency Private Bank CSO Other Lu [iuen | so | n | ea | so | n nue | so | n fusen| so | n [uean| so | n [| so | uoan| so | à [en | so | Josponaneness ri losrfer[ie (oo [io fief os [issfirfonfiesirnfsrs(iis(2s|s2f21s| s [osofeof1s[ 020 [14 | 1 [an [run [on fu fæfeuofuuofufeufiuefun || se [en e[um feu es fr Flexibility (in terms of changing country 12 | 5.33 |183| 13 | 5.85 | 1.05 | 19 | 6.05 | 1.54 | 14 | 5.64 |1.65| 12 | 5.33 | 1.07| 27 | 5.48 |142 5.50 | 2.50 | 16 | 4.81 | 1.07 circumstances) Jopennesss fief oërfiso[ is | 762 [16 [ai [resf2ofosofioe[iz[ ou |106|20| 576 [215] 6 [sss[242f 10 [ eve [104] Ease of access to the people at the World Bank Group who are making decisions important to my 15 720 |1.61 14 7.14 2.54 | 20 2.58 | 19 | 6.58 12.12] 13 | 6.38 | 1.61 | 25 | 5.24 | 2.44 3.67 | 2.34| 15 | 7.00 | 1.60 work* es IC D OC ECI 0 OEE partners *Significantly different between stakeholder groups 87 [page 89] The World Bank Group Haïti Country Opinion Survey 2014 B. Overall Attitudes toward the World Bank Group (continued) To be more effective development partner in Haïti, do you believe that the World Bank Group should have? (Select only ONE response) President/Prime Ministerial Dep/ Contractor on Muiltilateral Financial Sector/ Percentage of Respondents Minister/ Minister Implementation Agency WBG project Agency Private Bank Cso Media Other When World Bank Group assisted reform efforts fail or are slow to take place, which of the following would you attribute this to? (Choose no more than THREE) Office of Employee of Ministry/ PMU/Consultant/ Bilateral/ Private Sector/ Percentage of Respondents President/Prime Ministerial Dep/ Contractor on Multilateral Financial Sector/ (Responses combined) Minister/ Minister Implementation Agency WBG project Agency Private Bank cso Media Other on the ground *Significantly different between stakeholder groups 88 [page 90] The World Bank Group Haïti Country Opinion Survey 2014 C. World Bank Group's Effectiveness and Results In your opinion, how IMPORTANT is it for the World Bank Group to be involved in the following areas of development in Haïti? (1-Not important at all, 10-Very important) LÉ, Coserene ge ee A President/ Prime Ministerial Dep/ Contractor on WBG Multilateral Financial Sector/ Minster/ Minister Implementation Agency project Agency Private Bank CSO Other Cu [ment sof v [mean | sb [n [ueen[ 50 [w ]Mean( 50 [ n [wear | 50 [ n [mean [50 [n [Mean] 50 [ n [wear [ 50 | Era res fresh ie | 775 | 240 [io [ezc|z2osfiofrralrailiolecolive sv|eselier|io erof2e7|2| 757 [100 [is fois [is io [ose [izs [24 | oo [iyrjerfercfes[ie[ons| 0 |06[7o4fiveln1 | ro0 eu] 24 | o21 |1cv) is Pooo [rssf re | 535 | 227 [ir | 568 [eur [19 [acsasal 12 | o17 [257] s0| 600 [250| 6 [526 [ss1|20| 545 [250 is [ss [206 f 11 | 408 | 27 [14 | 500 [260 [17 [ssofans| 15 | 560 [218| 20 | 551 [e7o| 6 |s65[s46| 10! s06 [eur [ref oss fers s | 577 [265 [io [os [sn [in [ooz2[1s [rcofisol af oesfeasli2[res[2s7[25| co [2201 [ref frerfue [ose [uns feofossfrer[eofrrsfisfuefemfioforfonroin(essf20c[2s| 770 [174] [is froo [res ie [ris [se fie | 775 fies[eofecofiao[iz[esofiselor[7e4frae] » [oz [ive( 22 | 720 [207] Era ess [ssl rs [oso | 261 [14670 [22010 [acrfezs[io [see 17e) co [ca 205) 9 [670 [s27| 20) 675 [250] is oo frrel is | a62 | 222 [10 | 606 [260 [19 [oso[azel 14 | 656 fair) s5| rir [ezelio| s8o[175| 21 | 576 [250 Dis freo frein [70e [ist [io [ oz [ras|2o[rasfoielis [oo7| s6 [ss |7s1f20s[11[rs6[256[ >| r16 [221 Era Des firof ue [600 [iso [20/65 frazliofrinfeieliafezrfias[saf res fiselio[rsofeni[ee| 8e [175 Cia prsrfisof ur | 7es [iso [21/10 [ive(2o[ozofrar[1s [ess [150[ 56 [50 [izi[is [770 [260] 24 | #04 | 176 [is cer [real 1e [71e [eva fer) ver [eos eo fesofens[is|7e7fiai|os[7rif24el ni [eco ire 2e | 705 [254] Cie foes [ref is [ooo [ini fer) ae7 [ira [eofenofiaifis [020] 4 [or[ ons [20512 |a00 [201] 22 | 060 | 10) Dis [roi fraof a7 | 776 | 160 [20] 800 215 [a1f720f20e| 14 | 670 [r6s| s7| 7 [eiriof so [res] 25 | 704 [255 Cr are lesof 17 | 7m | 252 [2 | 028 [ige[arfocofizel 10 | ser [ize| o7| 46 [iso|12| 702 [s05| 21 | v46 17 Era or [af 17 | 668 | 247 [17650 [240[10|ss4[166[14[700[175/s0|667[256[ © | 578 [240 21| 581 [26| Dis foros fisofcie [ons Dies [iefresfiropinfsanfrofuafemfesr[sofoorfarcl o [oss[27a[2of co [177] [is foss [url ie [ses [ass fre | iv feralie foorfesof 14 [ose | 10e[ 05 | 754f210 10 [670 [241/ 20 620 [204] [ist oer fers is [oso [257 [20 | 570 [essjio[reefirrfis [ose fies[ os [007 [200 11 [562 [525] 20] 665 [2201 [is foez [resf 15 | 500 | 276 10 | 706 [200 | 1 [ose fasol 14 | 700 200) 05 | 720217) 8 | 725 [210| 22 | 601 [206] Cr [re [esof 17 | ose | res [2 | a7s [rss [20 res firel is [000 | 76 | s7| 6e [irolin| 656 [206| 24 | er [140 [ia [oso [araf is [020 [eco [ie [60 [eun[io[osofes[is[ersfiselas[ 720 [220[1[o00[errf2e| 14 [20e *Significantly different between stakeholder groups 89 [page 91] The World Bank Group Haïti Country Opinion Survey 2014 C. World Bank Group's Effectiveness and Results (continued) How EFFECTIVE do you believe the World Bank Group is in terms of the work it does in the following areas of development in Haïti? (1-Not effective at all, 10-Very effective) Le RE ee) Me ne ue [un | om | President/ Prime Ministerial Dep/ Contractor on WBG Multilateral Financial Sector/ Minster/ Minister Implementation Agency project Agency Private Bank CSO Other Fe os fres) s | 420 [ein |7 si [iasfiossofess] 0 [oivfize iefasefani| o|oiv2cs os [an |1ee Es foer [niet ro | 620 [241 fo | 670 [isofis [eco iaofir[7esfisr|iofens fiv] s |s40/ 16) 10] 710 | 110 Es se) 4 | ars [es | 1 200] [o [are fisel a | 500 | 160) 8 | 450f276 2 | 100fo00) 2 | a00 |141 Ero too [7 Ts | 7 [iso io) 500 [152] o [enr fisolio|sro|1e5| 24[ c04f206| 5 |a60| 185) s | er | 108 Enr ose [rss] 5 | 560 [ise | 8 | 660 [is] o [ooofez[io[csofios) n|sas free] 4 [rs fi26) 12] 500 |212 Le Lun fiseL à Le far [ur Lors [ras fo[au (os [cn [ess[re[ se fese] s [ssofru «Lou 0 Erofsso fes [ss [res firfos [rosfisfocofref s [ou fiss(es fes fruf 7 fasse nos fr Er Loco first a [uso [205 [+ fers [isofiofssofise] s [asofesipiefoarfiesf s [ozof as [0 | 525 [rss Erofsoo reste [uso firofrfsoofewfofsssfirliufserfeispisezsfesi[s [ose sefiosrofis Ero fase frert a [uso firs fo fois [sofiofssofisf s [azsfare(e [orofez + [orsfisof 6 | 556 [261 Frot 640 [rorD io | eio [is7 [io] seo [ezsfis[serfirel s [arsfez efess (za) s | 40/50) 12[ 525 | 170 Ero f6so [res| 10 | 570 [e21 is | 620 [i7o [ni [eco fira[ 10 | 560 1.06) 20] sus [227] 4 [625 | 1.26) 14 c26 | 160 Cr fassfrss| 2 | 400 | 205 | 7 [614 |502| 7 [ss7f1o0 7 [am[2ra[14| 636 /250] 4 | s00/141] 6 | 600 |261| Ero Lane frrof 6 | sa7 Live [19 620 [240 [iafonehirel ro | no 15e 18 [ss [sa] 7 [anaf2ve) | son [ia Es {ses [nr] s | 600 | 202 io | 640 [soi [ez7|res[ 10 | 520220) 6 | 500202] 5 |00/205) 11 | 52 |250 Er for [rest 6 | 700 [iso | s | 68 [isofiafrorfiar] 7 [ss7| 100) 2 [eo f2sel 7 [os f ee) o [ei | 145 Es s00 frs [ 10 | au0 Live | re [ one | var | ro aus |rs6[ 10 | 500 22e) 24 | 21 [eus 5 |a0sf20| o | va | 104 Ent sre [nes) 8 | sus [io [12 | 642 [er [io [ss facel 10 | 520 200/ 16[ ea f206] 7 [271 | 160) s | 520 |200 Er fon fes) s | 367 [606 | 2 | 400 [141] 4 [eoo|æe[ 6 [ossfiai o [ezs za] s |o20f180) s | +67 | 150) [sf sa fraf ro | 560 | 201 | 7 [62 |[?81| o [600200 s | 556[124[20/ 505 |257| 5 |s60/261| 10[ 670 |16s| Es Leo fire s | 500 [ 200 | 4 fac [ouf s fooo(1æf a [soofia| s [so [ouf s [ecofira| à | 525 [2er Frs | roo [reel 12 [ose [res [re [rar [reo[i2 [or [0e 11 [60 fe1v|17| 665 |206| o | saa[aro| af o71 [177 Ua [srs fes] s [52 [ss | 4 [eoo [o27| 7 [s2of2as] 7 [sia[zai| 0 | s67 [exe] à [aoo[2as| 7 | o14 254] Lio f co [ise| 6 | 500 [200 6 [os [esefrifsælreel 7 [smfere|1of ou [e10| 6 [ss0[207| 10| ov0 [226] Efore freopun 6e [2ss fo fosse [arsfisfroofisel s [osofeorçiofezrferolo [assf22f 6 [ose [res Diofrosofnes) 5 [620 | 270 | 0 | a00 [reofrofsro(eze) o focofazsief ess fase] 7 [aisfaar) s | ass are Ca Lsoofresfs [oo foerfafacofemf7 [ares [oiofzsfe fosses a fevofins(o [507 [or *Significantly different between stakeholder groups 90 [page 92] The World Bank Group Haïti Country Opinion Survey 2014 C. World Bank Group's Effectiveness and Results (continued) Which ofthe following best describes your current position? Office ofthe Employee of a Ministry | PMU/Consultant/ Bilateral/ Private Sector/ President/ Prime Ministerial Dep/ Contractor on WBG Multilateral Financial Sector/ Minster/ Minister | Implementation Agency project Agency Private Bank CSO Other CN [wean[ so N [wean | SD [A [near [ 50 [N [Mean 50 [N [Mean | 80 [ n [uen] 50 [N [Mean | 80 [Jean [ 50 | To what extent does the World Bank Group's work help to achieve development results in 19 5.89 | 1.91 18 6.33 2.17 23 | 635 | 2.04 | 19 | 6.11 |1.24| 15 | 6.73 | 1.67 | 30 | 6.37 |1.50| 10 1.94] 18 | 6.33 | 1.50 Haiti?* To what extent does the World Bank Group help to build/strengthen existing country systems in 16 6.75 | 2.14 17 6.41 2.00 22 | 695 | 2.01 | 15 1.81| 14 | 6.93 | 1.77 | 24 | 6.54 | 1.72 4.13 | 1.55| 19 | 6.47 | 1.87 Haiïti?* (1-To no degree at all, 10-To a very significant degree) *Significantly different between stakeholder groups To what extent do you agree with the following statements about the World Bank Group in Haïti? (1-Strongly disagree, 10-Strongly agree) Which ofthe following best describes your current position? Office of the Employee of a Ministry | PMU/ Consultant/ Bilateral/ Private Sector/ President Prime Ministerial Dep/ Contractor on WBG Multilateral Financial Sector/ Minster/ Minister | Implementation Agency project Agency Private Bank CSO Media Other Eu [tem sof n [nom | so [n [ne | 50 [a fitanso | n [ea | 50 | à Jean] 50 [n [ue | 50 | n [un | 0 | The Worid Bank Group's financial instruments L'ig | 561 |200| 16 | 613 | 203 | 18 | 5.78 | 1.08 | 17 | 571 |172| 16 1.48 | 27 | 5.68 | 1.90 3.88 | 1.96| 15 | 6.13 | 1.64 meet the needs of Haïti The Worid Bank Group meets Haïtrs needs for |, | 518 | 181 | 19 | 6.21 | 10 | 21 217 | 16 | 5.63 |1.50| 16 | 6.63 | 1.59 | 32 | 6.44 | 1.97 3.88 | 2.17| 10 | 6.63 | 1.54 knowledge services *Significantly different between stakeholder groups D. The World Bank Group’s Knowledge Work and Activities How frequently do you consult World Bank Group’s knowledge work and activities in the work you do? Office of Employee of Ministry/ PMU/Consultant/ Bilateral/ Private Sector/ President/Prime Ministerial Dep/ Contractor on Muiltilateral Financial Sector/ Percentage of Respondents Minister/ Minister Implementation Agency WBG project Agency Private Bank Ccso Media Other Weekly 10.5% 13.6% 20.8% 10.0% 12.5% 16.7% Monthly 15.8% 22.7% 16.7% 20.0% 205% | 18.8% 52.6% 40.9% 37.5% 30.0% 52.9% 385% | 188% | 417% 211% 227% 250% 20,0% 152% | 282% | s13% | 208% 103% | 188% | 12.5% 91 [page 93] The World Bank Group Haïti Country Opinion Survey 2014 D. The World Bank Group’s Knowledge Work and Activities (continued) In Haïti, to what extent do you believe that the World Bank Group’s knowledge work and activities: (1-To no degree at all, 10-To a very significant degree) Which of the following best describes your current position? Office ofthe Employee of a Ministry/ | PMU/Consultant/ Bilateral/ Private Sector/ President/ Prime Ministerial Dep/ Contractor on WBG Multilateral Financial Sector/ Minster/ Minister | Implementation Agency project Agency Private Bank CSO Other En [uen [so f NL neen [ s0 [ie [mean( 50 [n fvean[so fn [uean| 50 [1 [uen [50 fn [ean[ 0 [n [uean [50 eme fuufow folie | vo [issfiefrnrieliefonfralisfesspres(es | sorfiofo [ser[aosirf rue [rar Include appropriate level of stakeholder 15 1.60 | 13 | 5.62 | 198 | 17 | 5.88 | 2.06 | 13 | 4.85 |1.01| 12 | 6.42 |1.78| 28 | 5.36 |202| 7 | 443 |230| 12 | 5.75 | 1.86 involvement during preparation errant Haliedeoloomenpromes [rs [se fiefs | oo fifa fowfinfwfowfieluowfinfæ|es fuel ofawfaol1s| vor f1sel Land practeal soluons Dis fsse frasfue Lors fus [inf ser frosfisfsaofrsaf ref s7s [r2ef2s [sas [erof s ars[220f 18 | eur [ras onene frleefuelulenfinfælenfisfufsuhufufen sfr jemfafe [aufeuffrofin fre source of relevant information on global 17 | 665 |158| 16 | 7:13 | 1.36 | 19 | 7.42 | 107 | 16 | 7.00 |1.67| 14 | 7.00 | 1.18] 27 | 6.81 |1.75 5.67 |207| 16 | 7.75 |165 good practices Emance jour tomes fie fous fuuefue [ous fau faæofros femfurfofrsfu fers [iuefzefosofauelo [are fecolw| a fra Pre sscquatecissemintee Dis ass frafs [ses | 206 [eo fous fasifis fsaofarsf rs [ss freres [520 [a2uf 5 o1s [220f15| 600 [250 Are adaptable to Haït’s specific development 46 | 544 | 175] 15 | 587 | 178 | 19 | 6.58 | 171 | 14 | 614 |135| 18 | 631 |1.38| 27 | 6.33 |1.92 400 |212| 15 | 6.40 | 1.55 challenges and country circumstances* *Significantly different between stakeholder groups Which of the following best describes your current position? Office ofthe Employee of a Ministry | PMU/Consultant/ Bilateral/ Private Sector/ President/ Prime Ministerial Dep/ Contractor on WBG Multilateral Financial Sector/ Minster/ Minister | Implementation Agency project Agency Private Bank CSO Other D [uean [so [ n [mean | 50 | Ju [ 80 | fan(s0 | n [ua 50 | Jean] 50 [fan] 50 | à [nan [50 | Overall, how significant a contribution do you believe the World Bank Group's knowledge 19 | 6.42 |146| 16 | 681 | 1.22 | 20 | 6.80 | 1.82 | 15 | 5.87 [146] 13 | 6.85 | 1.52| 20 | 6.14 | 1.55] 12 | 5.75 | 2.22 747 | 138 work and activities make to development results in your country? Overall, how would you rate the technical quality] ofthe World Bank Group's knowledge work and 15 6.80 | 1.08| 16 7.31 .95 22 | 7.27 | 1.88 | 16 | 7.19 |1.38| 15 | 7.33 | 1.11 | 27 | 6.70 | 1.59] 12 | 6.08 | 2.54] 20 | 7.70 | 1.45 activities ? (1-Not significant at all, 10-Very significant; 1-Very low technical quality, 10-Very high technical quality) 92 [page 94] The World Bank Group Haïti Country Opinion Survey 2014 E. Working with the World Bank Group To what extent do you agree/disagree with the following statements? (1-Strongly disagree, 10-Strongly agree) Which of the following best describes your current position? Office of the Employee of a Ministry | PMU/Consultant/ Bilateral/ Private Sector/ President/ Prime Ministerial Dep/ Contractor on WBG Multilateral Financial Sector/ Minster/ Minister | Implementation Agency project Agency Private Bank CSO Media Other En fuen[sof n [uen [ so [ne [uean( 80 fn Juean(sn[n [un so [n fuean [2 [ns fun [50 | [near | | a EE CE 2 EEE EE EN EE EEE The World Bank Group effectively monitors and evaluates the projects and programs it 18 5.72 | 193 | 17 6.82 1.98 | 23 | 7.80 | 1.64 | 17 | 6.12 |1.45| 13 1.11] 28 2.08| 7 | 5.57 | 2.23 | 20 | 6.40 | 1.88 supports The World Bank Group's approvals and reviews l 4 | az [185 | 13 | 515 | 1:77 | 20 | 605 | 204 | 14 | 5.50 |1.90| 12 | 5.38 |178| 24 | 5.04 107) 7 | 414 |1,57| 14 | 5.00 | 180 are done in a timely fashion The Worid Bank Groups "Sañeguard Policy 14 | 550 |134| 11 | 536 | 201 | 17 | 718 | 185 6.22 |1.56 5.67 | 1.51| 14 | 6.07 | 149 5.50 | 2.66| 11 | 6.64 | 175 requirements are reasonable The Worid Bank Group's conditions on its 14 | 643 |238| 7 | 520 | 243 | 16 | 675 | 160 7.00 |2.00| 10 | 5.30 | 200! 13 | 5.54 [2.03 433 |1.21|12| 5.83 | 195 lending are reasonable nee v [an [eo ne folie su fee[f oh sa [ie ef fee patate fs Working with the Word Bank Group increases | | 572 |205| 16 | 6.31 | 180 | 21 | 667 | 1.74 | 18 | 6.28 |1.67| 14 | 5.86 | 102| 20 | 628 |181 5.11 1232| 18 | 678 |166 Haiïti’s institutional capacity The Worid Bank Group ensures consistency 44 | 471 | 138 500 | 1.77 | 13 | 6.54 | 1.39 | 11 | 5.73 [200 5.89 |2.15| 11 | 5.45 |2.50 4.25 | 299 7.00 | 1.58 and continuity through staff changes Where country systems are adequate, the World Bank Group makes appropriate use of 10 5.80 | 1.81 11 6.82 194 | 17 | 6.65 | 2.03 | 11 | 7.09 |1.76 6.63 | 2.26 | 11 | 7.27 |1.68 4.25 | 2.75 | 10 | 6.40 | 2.63 them The World Bank Group provides effective 17 | 5.76 |202| 16 | 6.04 | 1.660 | 19 | 7.74 | 1.52 | 13 | 6.08 |1.44| 12 | 6.42 | 1.73) 25 | 6.48 |1.76| 7 | 4.57 | 2.07 | 17 | 6.65 | 1.07 implementation support *Significantly different between stakeholder groups F. Recent Trends and the Future Role of the World Bank Group in Haiti Office of the Employee of a Ministry | PMU/ Consultant Bilateral/ Private Sector/ President Prime Ministerial Dep/ Contractor on WBG| Multilateral | Financial Sector/ Minster/ Minister | Implementation Agency project Agency Private Bank cso Other EN [ean[ so [ N [mean | SD [N [weanf 55 [w Juan 50 [Mean( s0 fn [een f 50 [a [uean] 50 [ N [van [ so | In the last three years, to what extent do you believe thatthe Worid Bank Group has moved V4, | 612 |165| 16 | 675 | 1.57 | 19 | 700 | 1.60 | 17 | 6.41 |1.23| 12 | 617 | 1.00| 22 | 6.55 | 1.60| 10 | 5.00 | 2.38 | 17 | 6.88 | 1.27 in the right direction in terms ofthe focus ofits work in Haïti? How significant a role do you believe that international development cooperation SHOULD playin Haiti's development in the 19 | 7.84 | 2.57 | 21 776 | 1.70 | 22 | 7.64 | 2.06 | 21 | 8.14 |1.46| 16 | 7.31 | 1.54| 35 | 7.71 |1.47| 15 | 7.38 | 2.89 | 22 | 8.73 | 1.12 near future? (1-To no degree at all, 10-To a very significant degree; 1-Not a significant role at all, 10-Very significant role) 93 [page 95] The World Bank Group Haïti Country Opinion Survey 2014 F. Recent Trends and the Future Role of the World Bank Group in Haiti (continued) Which of the following SHOULD the World Bank Group do to make itself of greater value in Haiti? (Choose no more than TWO) Office of Employee of Ministry/ PMU/Consultant/ Bilateral/ Private Sector/ Percentage of Respondents President/Prime Ministerial Dep/ Contractor on Multilateral Financial Sector/ *Significantly different between stakeholder groups When considering the combination of services that the World Bank Group offers in Haïti, and taking into account its limited level of resources, which ONE of the following do you believe the World Bank Group should offer more of in Haiti? (Select only ONE response) Office of Employee of Ministry/ PMU/Consultant/ Bilateral/ Private Sector/ President/Prime Ministerial Dep/ Contractor on Muiltilateral Financial Sector/ Percentage of Respondents Minister/ Minister Implementation Agency WBG project Agency Private Bank cso Media Other Which THREE areas below would benefit most from the World Bank Group playing a leading role among international partners in Haïti? (Choose no more than THREE) Office of Employee of Ministry/ PMU/Consultant/ Bilateral/ Private Sector/ (Responses combined) Minister/ Minister Implementation Agency WBG project Agency Private Bank cso Media Other *Significantly different between stakeholder groups 94 [page 96] The World Bank Group Haïti Country Opinion Survey 2014 F. Recent Trends and the Future Role of the World Bank Group in Haiti (continued) Which THREE areas below would benefit most from other donors in Haïti? (Choose no more than THREE) Office of Employee of Ministry/ PMU/Consultant/ Bilateral/ Private Sector/ Percentage of Respondents President/Prime Ministerial Dep/ Contractor on Multilateral Financial Sector/ (Responses combined) Minister/ Minister Implementation Agency WBG project Agency Private Bank cso Media Other *Significantly different between stakeholder groups G. Communication and Information Sharing How do you get most of your information about economic and social development issues in Haïti? (Choose no more than TWO) Office of Employee of Ministry/ PMU/Consultant/ Bilateral/ Private Sector/ Percentage of Respondents President/Prime Ministerial Dep/ Contractor on Multilateral Financial Sector/ (Responses combined) Minister/ Minister Implementation Agency WBG project Agency Private Bank cso Media Other *Significantly different between stakeholder groups 95 [page 97] The World Bank Group Haïti Country Opinion Survey 2014 G. Communication and Information Sharing (continued) How would you prefer to receive information from the World Bank Group? (Choose no more than TWO) Office of Employee of Ministry/ PMU/Consultant/ Bilateral/ Private Sector/ Percentage of Respondents President/Prime Ministerial Dep/ Contractor on Multilateral Financial Sector/ *Significantly different between stakeholder groups In which language would you prefer to receive information from the World Bank Group?* (Select only ONE response) Office of Employee of Ministry/ PMU/Consultant/ Bilateral/ Private Sector/ Percentage of Respondents Minister/ Minister Implementation Agency WBG project Agency Private Bank cso Media Other *Significantly different between stakeholder groups Are you aware of the World Bank Group's Access to Information Policy under which the Bank will now disclose any information in its possession that is not a list of exceptions? President/Prime Ministerial Dep/ Contractor on Muiltilateral Financial Sector/ Percentage of Respondents Minister/ Minister Implementation Agency WBG project Agency Private Bank cso Media Other Have you requested information from the World Bank Group on its activities in the past year? President/Prime Ministerial Dep/ Contractor on Multilateral Financial Sector/ Percentage of Respondents Minister/ Minister Implementation Agency WBG project Agency Private Bank Ccso Media Other Were you able to obtain this information? Office of Employee of Ministry/ PMU/Consultant/ Bilateral/ Private Sector/ President/Prime Ministerial Dep/ Contractor on Multilateral Financial Sector/ 96 [page 98] The World Bank Group Haïti Country Opinion Survey 2014 G. Communication and Information Sharing (continued) Do you have access to the Internet? Office of Employee of Ministry/ PMU/Consultant/ Bilateral/ Private Sector/ President/Prime Ministerial Dep/ Contractor on Muiltilateral Financial Sector/ Percentage of Respondents Minister/ Minister Implementation Agency WBG project Agency Private Bank cso Media Other 100.0% 100.0% 100.0% 100.0% 100.0% 974% [ 100.0% T° 95.7% Do you use/have used the World Bank Group website? Office of Employee of Ministry/ PMU/Consultant/ Bilateral/ Private Sector/ President/Prime Ministerial Dep/ Contractor on Muiltilateral Financial Sector/ Percentage of Respondents Minister/ Minister Implementation Agency WBG project Agency Private Bank cso Media Other 76.2% 66.7% 73.9% 70.6% 80.0% 505% | 333% [652% 28% 133% 261% 294% 200% | 405% | 67% | 348% Please rate how much you agree with the following statements. (1-Strongly disagree, 10-Strongly agree) Which of the following best describes your current position? Office ofthe Employee of a Ministry/ | PMU/Consultant/ Bilateral/ Private Sector/ President/ Prime Ministerial Dep/ Contractor on WBG Multilateral Financial Sector/ Minster/ Minister | Implementation Agency project Agency Private Bank CSO Other luselconsull World Bank Groups datamore 4 | ga | 206 | 17 | 720 | 284 | 22 | 577 | 267 | 10 | 5.68 |2.05| 18 | 608 |281| 85 | 5.48 |304| 14 | 508 | 270| 20 | 6.05 | 2.27 often than | did a few years ago ON OO 0 OO TEE CIOECOE find ine information on the World Bank 14 7857 |140| 14 | 771 | 205 | 17 | 8.18 | 1.47 | 15 | 7.08 [1.33] 12 | 7.50 | 1.68) 24 | 7.21 | 1.84 6.17 |264| 15 | 8.53 | 106 Group's websites useful. The World Bank Group's social media channels are valuable sources ofinformation 12 6.17 | 2.08 5 7.20 .84 11 [ 745 [202| 7 311] 3 1.00| 15 | 5.33 [2.69] 5 | 6.40 | 8.51 1.79 about the institution When Ineed information from the World Bank | 47 653 | 200| 18 | 789 | 235 | 10 | 7.26 | 2.21 | 10 | 7.68 |188| 12 | 617 [2.25] 82 | 4.84 |220 6.56 |283| 18 | 683 | 266 Group l know how to find it* The Worid Bank Group is responsive to my 13 | 731 [138] 14 | 798 | 164 | 16 | 7.56 | 1.63 | 18 | 7.00 [209] 11 | 6.27 | 1.90 | 18 | 5.72 |2.35| 7 | 5.57 |282| 13 | 7.77 | 1.30 information requests and inquiries *Significantly different between stakeholder groups 97 [page 99] The World Bank Group Haïti Country Opinion Survey 2014 H. Background Information Currently, do you professionally collaborate/work with the World Bank Group in your country?* Office of Employee of Ministry/ PMU/Consultant/ Bilateral/ Private Sector/ President/Prime Ministerial Dep/ Contractor on Muiltilateral Financial Sector/ Percentage of Respondents Minister/ Minister Implementation Agency WBG project Agency Private Bank cso Media Other *Significantly different between stakeholder groups Which of the following agencies of the World Bank Group do you work with in Haïti? (Select all that apply) Office of Employee of Ministry/ PMU/Consultant/ Bilateral/ Private Sector/ Percentage of Respondents President/Prime Ministerial Dep/ Contractor on Muiltilateral Financial Sector/ (Responses Combined) Minister/ Minister Implementation Agency WBG project Agency Private Bank cso Media Other *Significantly different between stakeholder groups Do your projects involve both the World Bank and IFC? Office of Employee of Ministry/ PMU/Consultant/ Bilateral/ Private Sector/ President/Prime Ministerial Dep/ Contractor on Muiltilateral Financial Sector/ Percentage of Respondents Minister/ Minister Implementation Agency WBG project Agency Private Bank cso Media Other If yes, what was your view on the two institutions working together in Haïti? Office of Employee of Ministry/ PMU/Consultant/ Bilateral/ Private Sector/ President/Prime Ministerial Dep/ Contractor on Muiltilateral Financial Sector/ Which of the following describes most of your exposure to the World Bank Group in Haiti? (Choose no more than TWO) Office of Employee of Ministry/ PMU/Consultant/ Bilateral/ Private Sector/ (Responses Combined) Minister/ Minister Implementation Agency WBG project Agency Private Bank cso Media Other *Significantly different between stakeholder groups 98 [page 100] The World Bank Group Haïti Country Opinion Survey 2014 Appendix C: Responses to All Questions by Geographic Locations A. General Issues facing Haiti In general, would you say that Haiti is headed in...? Listed below are a number of development priorities in Haïti. Please identify which of the following you consider the most important development priorities in Haïti? Percentage of Respondents *Significantly different between geographic locations 99 [page 101] The World Bank Group Haïti Country Opinion Survey 2014 A. General Issues facing Haïti (continued) Poverty reduction is a broad term that encompasses work in many different areas. Which FIVE areas of development listed below do you believe would contribute most to reducing poverty in Haiti? (Choose no more than FIVE) Percentage of Respondents *Significantly different between geographic locations 100 [page 102] The World Bank Group Haïti Country Opinion Survey 2014 A. General Issues facing Haïti (continued) Economic growth can be driven by a number of factors. Which FIVE areas below do you believe would contribute most to generating economic growth in Haïti? (Choose no more than FIVE) Percentage of Respondents (Responses combined) Port-au-Prince Outside Port-au-Prince *Significantly different between geographic locations When thinking about the idea of “shared prosperity” in your country, which of the following TWO best illustrate how this would be achieved in Haiti? (Choose no more than TWO) Percentage of Respondents (Responses combined) Port-au-Prince Outside Port-au-Prince accountability 101 [page 103] The World Bank Group Haïti Country Opinion Survey 2014 B. Overall Attitudes toward the World Bank Group How familiar are you with the work of these organizations in Haïti? _ . CL mean [SN | wa | © | (1-Not familiar at all, 10-Extremely familiar) *Significantly different between geographic locations Overall, please rate your impression of the effectiveness of these organizations in Haïti? DE EN 2 D Cerf en [es | | 4 | 20. RNRTSRTENMETEETE (1-Not effective at all, 10-Very effective) *Significantly different between geographic locations CN Jen | © [NO [mr | © | SONDE staff is well prepared to help Haïti solve its most 122 6.64 1.98 12 6.75 1.42 complicated development challenges ? (1-To no degree at all, 10-To a very significant degree) 102 [page 104] The World Bank Group Haiti Country Opinion Survey 2014 B. Overall Attitudes toward the World Bank Group (continued) When thinking about how the World Bank Group can have the most impact on development results in Haïti, in which sectoral areas do you believe the World Bank Group should focus most of its resources (financial and knowledge services) in Haïti? (Choose no more than FIVE) Percentage of Respondents *Significantly different between geographic locations 103 [page 105] The World Bank Group Haiti Country Opinion Survey 2014 B. Overall Attitudes toward the World Bank Group (continued) When thinking about the World Bank Groups role, which activity do you believe is of greatest VALUE and which activity is of second greatest value in Haïti? Percentage of Respondents Port-au-Prince Outside Port-au-Prince Percentage of Respondents Port-au-Prince Outside Port-au-Prince How effectively do the World Bank Group’s activities below support Haïiti’s efforts to achieve development results? (1-Not effective at all, 10-Very effective) [ON J mean | SD | NN [ mar [ so | fComvenngramamne | 6 | ses | 17e | 6 | 700 | 261 | foata | 100 | 6se | 16 | 12 | 75 | 17 | [Policy advice, stuaies, anaÿses | 15 | 6ss | is | 10 | cco | 1 | [Donor coorainaton | 114 | se | 2 | © | co | 1» | [Linkage 10 non-Bankepense | 64 | seo | 200 | © | 700 | 141 | The World Bank Group can provide capacity building support in a number of ways in Haiti. To what degree would Haïti benefit, if capacity building were to support...? (1-To no degree at all, 10-To a very significant degree) CN een [ 55 [UN | men | 5 | EIRE ERNEES effectively engage and participate in development efforts The public sector, related to implementation of specific pie fem fre le lon | 1e | (organizations or sociopolitical conditions) 104 [page 106] The World Bank Group Haiti Country Opinion Survey 2014 B. Overall Attitudes toward the World Bank Group (continued) How EFFECTIVE do you believe the World Bank Group is in terms of the capacity building work it does in each of the following areas in Haïti? (1-Not effective at all, 10-Very effective) Which best represents your geographic location? Outside Port-au-Prince DE Len | SN [mm | © | Projectimplementation (or other organizational 114 6.52 4181 656 230 strengthening) Citizen engagement (incorporating citizens' voices into 5.10 213 5.00 256 development) Policy design (for clarity and better incentives to achieve 617 175 733 1.63 development goals) When thinking about how to improve capacity building in Haiti to help ensure better development results, looking forward, how IMPORTANT is it for the World Bank Group to be involved in the following aspects of capacity building? (1-Not important at all, 10-Very important) Which best represents your geographic location? Outside Port-au-Prince DE Len | 5 ON [mm | © | Project implementation (or other organizational 128 744 211 14 721 252 strengthening) Citizen engagement (incorporating citizens' voices into 116 749 1.82 14 793 development) Policy design (for clari d better il tives to achi olicy design (for clarity and better incentives to achieve 116 771 172 13 8.00 1.63 development goals) Which of the following do you identify as the World Bank Group’s greatest WEAKNESSES in its work in Haïti? (Choose no more than TWO) Percentage of Respondents (Responses combined) Port-au-Prince Outside Port-au-Prince Not exploring alternative policy options Not adequately sensitive to political/social realities in Haïti Not enough public disclosure of its work Arrogant in its approach Not aligned with country priorities The credibility of its knowledge/data World Bank Group's processes too complex Not willing to honestly criticize policies and reform efforts in the country Too influenced by developed countries Imposing technocratic solutions without regard to political realities World Bank Group's processes too slow Too bureaucratic in its operational policies and procedures Not aligned with other donors’ work Not collaborating enough with non-state actors Its advice and strategies do not lend themselves to practical problem solving Not focused enough on issues that are unique to fragile countries Inadequate number of World Bank Group staff members located in the country 105 [page 107] The World Bank Group Haïti Country Opinion Survey 2014 B. Overall Attitudes toward the World Bank Group (continued) Which World Bank Group’s instruments do you believe are the MOST effective in reducing poverty in Haïti? (Choose no more than TWO) (Responses combined) Port-au-Prince Outside Port-au-Prince *Significantly different between geographic locations In addition to the regular relations with the national government as its main interlocutor, which TOW of the following groups should the World Bank Group collaborate with more in your country to ensure better development results there? (Choose no more than TWO) Percentage of Respondents EE 7 PE *Significantly different between geographic locations To what extent do you agree with the following statements about the World Bank Group’s work in Haiti? {1-Strongly disagree, 10-Strongly agree) . RL een [SD UN mar | 5 | pe | se | 19e | 1 | 00 | 2 | [res | oc | 201 | 1e | es7 | 247 Dre | sæ | er | + | se | °2 | 106 [page 108] The World Bank Group Haïti Country Opinion Survey 2014 B. Overall Attitudes toward the World Bank Group (continued) EN Ewan [ SD [NN | men | so | When considering the national development needs in Haïti, to what extent does the combination of financial, COR E Group currently provides in Haïti meet the national development needs of Haiti? (1-To no degree at all, 10-To a very significant degree) To what extent is the World Bank Group an effective development partner in Haiti in terms of each of the following? (1-To no degree at all, 10-To a very significant degree) CRT men [SN [mn | 5 TE EE DE ET CT TN EEE Due | 52e | 17e | o | 0e | re ss Den [re [un | ss | 1 [ss [663 | 204 | 10 | 630 | 14 | pe [os | 2x [50 [os | 2507 Fes [ss [20 | 1 | sw | 2. Dies ris | 1e | 15 | 75 | 1e | pres [om exe [0 [7e ss Es ss Que [se [ss | 7. Pre [sw [em | eo [en | 2e | To be more effective development partner in Haïti, do you believe that the World Bank Group should have? (Select only ONE response) When World Bank Group assisted reform efforts fail or are slow to take place, which of the following would you attribute this to? (Choose no more than THREE) Percentage of Respondents on the ground *Significantly different between geographic locations 107 [page 109] The World Bank Group Haïti Country Opinion Survey 2014 C. World Bank Group's Effectiveness and Results In your opinion, how IMPORTANT is it for the World Bank Group to be involved in the following areas of development in Haïti? (1-Not important at all, 10-Very important) CN Len | 55 [ON [| wa | 5 | Pis | er re | 16 | 825 | 1e | Eus fois un [ie | os | 16 | Pras |o4 foin [16 | 850 | 1 | Eus Doi fin [ie [sn [rs | Eus [so fois [ie | 00 | 1e | Es [res fois [ie | 75 | 2» | Eur Que foin [ie | se | 1x | Es [ras foiss [ie | 750 | 20 | Es Due in [is | ee [is | Eu [rss fers [ie | 60 | 2e | Eus [ue foire [7 | 00 [1e | Css [reo [2x [1e | 7e | 25 | Es [sc fes [is | se | 2« | Es [os [ess [is | 70 | 1e | Eu [use foire [ie | 5 | in | 108 [page 110] The World Bank Group Haïti Country Opinion Survey 2014 C. World Bank Group's Effectiveness and Results (continued) How EFFECTIVE do you believe the World Bank Group is in terms of the work it does in the following areas of development in Haïti? (1-Not effective at all, 10-Very effective) [NL Mean | 5 [NN | mn | © | Dei [504 [oise | 6 | 567 | 2. Des [sn | 2œ | 6 | se | 2%. Due | 56 [ie | 10 | 570 | 177. Due | se [1 | & | ss | ro || sw [se [eu [ 2 [co | «x | Es [ss [ze [ + | co | 2 | Es [on [ie [ © | os | 2" || Em [on [res [io | so | 2x | De [sum [ru [ 5 [ax | 2 | sw fes [ais [un [on | 2 | Es ss [eu [ 7 [ox | 2" | Ew [ss [as [ 5 [sn | 20 | Duo fus [es [1 [ex | | Es [os [ee [ 5 [co | 1 | Es [ss [ex [ 5 [ss | 2» | Der [ss [es [ 5 [sx | «| *Significantly different between geographic locations 109 [page 111] The World Bank Group Haïti Country Opinion Survey 2014 C. World Bank Group's Effectiveness and Results (continued) Which best represents your geographic location? Outside Port-au-Prince To what extent does the World Bank Group s work help 140 616 175 14 571 261 to achieve development results in Haïti? To what extent does the World Bank Group help to : et p p : 125 6.34 1.93 11 7.18 2.27 build/strengthen existing country systems in Haïti? (1-To no degree at all, 10-To a very significant degree) To what extent do you agree with the following statements about the World Bank Group in Haïti? (1-Strongly disagree, 10-Strongly agree) Which best represents your geographic location? Outside Port-au-Prince The World Bank Group's financial instruments meet the 127 5.70 1.93 5.44 1.81 needs of Haïti The World Bank Group meets Hait”s needs for 135 6.01 1.98 14 5.64 231 knowledge services D. The World Bank Group’s Knowledge Work and Activities How frequently do you consult World Bank Group’s knowledge work and activities in the work you do? Percentage of Respondents Port-au-Prince Outside Port-au-Prince Weekly 10.4% 17.6% Monthly 17.7% 11.8% 390% 212% 27.4% 23.5% In Haïti, to what extent do you believe that the World Bank Group’s knowledge work and activities: (1-To no degree at all, 10-To a very significant degree) Which best represents your geographic location? [UN J Mean | 5 [| N | wear | s | Es ess foin | 6 | ss | in | during preparation Es Los Lun fs | ce | 57 | Es ss [ir | © | en | 20 | Eso fozs [ieo | 0 | 6 | 2x | pr [os [rss [7e [70e | 25 | practices Ds | or | ie | nn | 75 | 2e | Dis [ sso | 212 | 0 | so | 2" | Eu fosse [es | © [4e | 2e | Are adaptable to Haiti's specific development 118 5.99 1.83 5.70 211 challenges and country circumstances *Significantly different between geographic locations Which best represents your geographic location? Outside Port-au-Prince CRT men [SLA | mn | s5 | Overall, how significant a contribution do you believe the World Bank Group's knowledge work and activities 130 6.43 11 7.00 1.79 make to development results in your country? Overall, how would you rate the technical quality of the World Bank Group's knowledge work and activities ? 138 7.08 1.55 11 7-88 2-07 (1-Not significant at all, 10-Very significant; 1-Very low technical quality, 10-Very high technical quality) 110 [page 112] The World Bank Group Haïti Country Opinion Survey 2014 E. Working with the World Bank Group To what extent do you agree/disagree with the following statements? (1-Strongly disagree, 10-Strongly agree) Which best represents your geographic location? Outside Port-au-Prince [UN J wear | 5 [| N | war | S | The World Bank Group effectively monitors and 130 6.47 181 700 224 evaluates the projects and programs it supports The World Bank Group's approvals and reviews are 112 S11 1.97 7 543 223 done in a timelyfashion The World Bank Group's “Safeguard Policy 79 8.97 185 663 130 requirements are reasonable The World Bank Group's conditions on its lending are 83 5.96 213 5.67 175 reasonable Working with the World Bank Group increases Hait's 133 611 186 680 175 institutional capaci The World Bank Group ensures consistency and 75 549 2.00 5 620 277 continuity through staff changes Where country systems are adequate, the World Bank 76 655 210 5 680 217 Group makes appropriate use ofthem The World Bank Group provides effective 118 6.50 1.00 178 implementation support F. Recent Trends and the Future Role of the World Bank Group in Haiti Which best represents your geographic location? Outside Port-au-Prince D LS D LE EE In the lastthree years, to what extent do you believe that the World Bank Group has moved in the right direction 118 645 1.67 11 7.09 1.58 in terms ofthe focus ofits work in Haiti? How significant a role do you believe that international development cooperation SHOULD playin Haitis 155 7.82 1.89 16 8.50 1.63 development in the near future? (1-To no degree at all, 10-To a very significant degree; 1-Not a significant role at all, 10-Very significant role) Which of the following SHOULD the World Bank Group do to make itself of greater value in Haiti? (Choose no more than TWO) Percentage of Respondents (Responses combined) Port-au-Prince Outside Port-au-Prince Provide more adequate data/knowledge/statistics/figures on Haiti’s 123% 23,5% economy Collaborate more effectively with Government clients 23.9% 35.3% Offer more innovative financial products 20.2% Increase the level of capacity development in the country 47.22% 41.2% Improve the quality of its experts as related to Haiti’s specific challenges 12.9% Offer more innovative knowledge services Ensure greater selectivity in its work* 17.6% Reach out more to groups outside of Government* 16.6% 52.9% Reduce the complexity of World Bank Group procedures 26.4% 17.6% Work faster 16.6% Increase the level of World Bank Group staffing in Haïti’s office *Significantly different between geographic locations When considering the combination of services that the World Bank Group offers in Haïti, and taking into account its limited level of resources, which ONE of the following do you believe the World Bank Group should offer more of in Haiti? (Select only ONE response) Percentage of Respondents Port-au-Prince Outside Port-au-Prince 304% 563% Knowledge products 11.8% 18.8% 125% None of the above The combination is appropriate for Haiti 32.9% 13.7 12,5% 111 [page 113] The World Bank Group Haiti Country Opinion Survey 2014 F. Recent Trends and the Future Role of the World Bank Group in Haiti (continued) Which THREE areas below would benefit most from the World Bank Group playing a leading role among international partners in Haiti? (Choose no more than THREE) Percentage of Respondents *Significantly different between geographic locations Which THREE areas below would benefit most from Outside Port-au-Prince donors in Haiti? (Choose no more than THREE) Percentage of Respondents G. Communication and Information Sharing How do you get most of your information about economic and social development issues in Haiti? (Choose no more than TWO) Percentage of Respondents 112 [page 114] The World Bank Group Haiti Country Opinion Survey 2014 G. Communication and Information Sharing (continued) How would you prefer to receive information from the World Bank Group? (Choose no more than TWO) Percentage of Respondents (Responses combined) Port-au-Prince Outside Port-au-Prince World Bank Group's website 32.9% 31.3% Direct contact with World Bank Group 39.6% 37.5% 37.8% 50.0% World Bank Group's seminars/workshops/conferences 29.9% 50.0% World Bank Group's publications and other written materials 34.8% 25.0% Mobile phones In which language would you prefer to receive information from the World Bank Group?* (Select only ONE response) Percentage of Respondents Port-au-Prince Outside Port-au-Prince 718% 824% English 18.6% 11.88% Are you aware of the World Bank Group's Access to Information Policy under which the Bank will now disclose any information in its possession that is not a list of exceptions? Percentage of Respondents Port-au-Prince Outside Port-au-Prince 20.6% 133% is 867% Have you requested information from the World Bank Group onits activities in the past year? Percentage of Respondents Port-au-Prince Outside Port-au-Prince 20.1% 12.5% EC EE 575% Were you able to obtain this information? Percentage of Respondents Port-au-Prince Outside Port-au-Prince 871% 100.0% EE RE 7 Do you have access to the Internet? Percentage of Respondents Port-au-Prince Outside Port-au-Prince 59,4% 100.0% EE HT Do you use/have used the World Bank Group website? Percentage of Respondents Port-au-Prince Outside Port-au-Prince 575% 600% os so. Please rate how much you agree with the following statements. (1-Strongly disagree, 10-Strongly agree) Which best represents your geographic location? Outside Port-au-Prince l'use/consult Worid Bank Group's data more often than | 144 6.30 263 14 5.14 316 did a few years ago navigate. websites useful. The World Bank Group s social media channels are 63 6.37 239 2 5.50 212 valuable sources of information about the institution When Ineed information from the World Bank Group | 130 685 236 13 415 227 know how to find it* The World Bank Group is responsive to my information 105 7.06 2.04 5 5.60 requests and inquiries *Significantly different between geographic locations 113 [page 115] The World Bank Group Haiti Country Opinion Survey 2014 H. Background Information Currently, do you professionally collaborate/work with the World Bank Group in your country? EE 7 ET Which of the following agencies of the World Bank Group do you work with in Haïti? (Select all that apply) Percentage of Respondents Dee 40 | sm Do your projects involve both the World Bank and IFC? EE A If yes, what was your view on the two institutions working together in Haïti? Which of the following describes most of your exposure to the World Bank Group in Haïti? (Choose no more than TWO) Percentage of Respondents 114 [page 116] The World Bank Group Haïti Country Opinion Survey 2014 Appendix D: Responses to All Questions by Levels of Collaboration A. General Issues facing Haïti In general, would you say that Haïti is headed in...? Listed below are a number of development priorities in Haïti. Please identify which of the following you consider the most important development priorities in Haïti? Percentage of Respondents *Significantly different between stakeholders who do and do not collaborate with the World Bank Group professionally 115 [page 117] The World Bank Group Haiti Country Opinion Survey 2014 A. General Issues facing Haïti (continued) Poverty reduction is a broad term that encompasses work in many different areas. Which FIVE areas of development listed below do you believe would contribute most to reducing poverty in Haïti? (Choose no more than FIVE) *Significantly different between stakeholders who do and do not collaborate with the World Bank Group professionally 116 [page 118] The World Bank Group Haïti Country Opinion Survey 2014 A. General Issues facing Haïti (continued) Economic growth can be driven by a number of factors. Which FIVE areas below do you believe would contribute most to generating economic growth in Haïti? (Choose no more than FIVE) Percentage of Respondents *Significantly different between stakeholders who do and do not collaborate with the World Bank Group professionally 117 [page 119] The World Bank Group Haïti Country Opinion Survey 2014 A. General Issues facing Haïti (continued) When thinking about the idea of “shared prosperity” in your country, which of the following TWO best illustrate how this would be achieved in Haïti? (Choose no more than TWO) Percentage of Respondents Currently, do you professionally collaborate/work with the World Bank Group in your country? (Responses combined) Better employment opportunities for young 15.8% 16.90% people Greater access to micro-finance for the poor 15.8% 16.9% Greater access to health Better entrepreneurial opportunities 32.6% 32.5% Better opportunity for the poor who live in 10.5% 13,0% rural areas Aa ans urban areas 17.9% 23,4% Greater equity of fiscal policy 10.4% Education and training that better ensure job 242% 213% opportunity Better quality public services Greater voice and participation for citizens to help ensure greater Government 74% 6.5% accountability A growing middle class 28.4% 22.1% B. Overall Attitudes toward the World Bank Group How familiar are you with the work of these organizations in Haïti? Currently, do you professionally collaborate/work with the World Bank Group in your country? Es ess | 245 | # | 5% | 2» | BE A ES A2 A AE ON EE (1-Not familiar at all, 10-Extremely familiar) *Significantly different between stakeholders who do and do not collaborate with the World Bank Group professionally Overall, please rate your impression of the effectiveness of these organizations in Haïti? Currently, do you professionally collaborate/work with the World Bank Group in your country? REINE EE AE AE 7 A AE EE (1-Not effective at all, 10-Very effective) *Significantly different between stakeholders who do and do not collaborate with the World Bank Group professionally Currently, do you professionally collaborate/work with the World Bank Group in your country? To what extent do you believe the World Bank Group’ s staffis well prepared to help Haïti o1 665 180 43 219 solve its most complicated development challenges ? (1-To no degree at all, 10-To a very significant degree) 118 [page 120] The World Bank Group Haïti Country Opinion Survey 2014 B. Overall Attitudes toward the World Bank Group (continued) When thinking about how the World Bank Group can have the most impact on development results in Haïti, in which sectoral areas do you believe the World Bank Group should focus most of its resources in Haïti? (Choose no more than FIVE) Percentage of Respondents *Significantly different between stakeholders who do and do not collaborate with the World Bank Group professionally When thinking about the World Bank Group’s role, which activity do you believe is of greatest VALUE and which activity is of second greatest value in Haïti? Greatest Value *Significantly different between stakeholders who do and do not collaborate with the World Bank Group professionally 119 [page 121] The World Bank Group Haiti Country Opinion Survey 2014 B. Overall Attitudes toward the World Bank Group (continued) Percentage of Respondents *Significantly different between stakeholders who do and do not collaborate with the World Bank Group professionally How effectively do the World Bank Group’s activities below support Haiti’s efforts to achieve development results? (1-Not effective at all, 10-Very effective) U__ CR men [Sn [NN | msn | © | REZ A A EE NS ES AN NS ET Fo | 64 [is | 4 | 615 | 26 | Due 7e | nes | 4 | 7 | 1 | A A EE EN NS ET EE De eus | uso | | 6 | ze | Emo ss | 207 | 4 | 6œ | 2 | Eco ss [re | | 60 | 1 | The World Bank Group can provide capacity building support in a number of ways in Haiti. To what degree would Haïti benefit, if capacity building were to support...? (1-To no degree at all, 10-To a very significant degree) CRT LS mr [5 ESRI more effectively engage and participate in 88 6.78 2.07 73 7.70 2.15 development efforts* [rem e le | | institutions (organizations or sociopolitical 97 8.19 1.53 8.31 1.66 conditions) pe | 7e 50e | | 7 | 7 | *Significantly different between stakeholders who do and do not collaborate with the World Bank Group professionally How EFFECTIVE do you believe the World Bank Group is in terms of the capacity building work it does in each of the following areas in Haïti? (1-Not effective at all, 10-Very effective) organizational strengthening) Citizen engagement (incorporating citizens" Policy design (for clarity and better incentives pm les lue | 5 75e | 1 | 120 [page 122] The World Bank Group Haïti Country Opinion Survey 2014 B. Overall Attitudes toward the World Bank Group (continued) When thinking about how to improve capacity building in Haïti to help ensure better development results, looking forward, how IMPORTANT is it for the World Bank Group to be involved in the following aspects of capacity building? (1-Not important at all, 10-Very important) Currently, do you professionally collaborate/work with the World Bank Group in your country? PE LE LS A SD SEE RC EE RC ECS organizational strengthening) voices into development) achieve do Soomen goals) Dome on | ue | æ | 7 | | to achieve development goals) Directly supporting building of government 83 759 205 82 794 1.90 institutions È k È ° Which of the following do you identify as the WBG’s greatest WEAKNESSES in its work in Haïti? (Choose no more than TWO) Percentage of Respondents Currently, do you professionally collaborate/work with the World Bank Group in your country? {Responses combined) Not adequately sensitive to political/social realities 184% 18.5% in Haïti Not enough public disclosure of its work 12.6% 21.00% Arrogant in its approach® Not aligned with country priorities* 16.0% The credibliy ofits knowledige/data World Bank Group's processes too complex 16.5% 11.1% Not willing to honestly criticize policies and reform 10.7% 16.0% efforts in the country Too influenced by developed countries 13.6% Imposing technocratic solutions without regard to 13.6% 8.6% political realities World Bank Group's processes too slow 12.6% 16.0% Too bureaucratic in its operational policies and 18.4% procedures Not aligned Eh other donors Wok Not collaborating enough with non-state actors 15.5% 16.0% Its advice and strategies do not lend themselves to 1.09% 12% practical problem solving Not focused enough on issues that are unique to 3.09% 99% fragile countries Inadequate number of World Bank Group staff 6.8% 25% members located in the country 16.0% *Significantly different between stakeholders who do and do not collaborate with the World Bank Group professionally Which WBG’s instruments do you believe are the MOST effective in reducing poverty in Haiti?(Choose no more than TWO) Percentage of Respondents Currently, do you professionally collaborate/work with the World Bank Group in your country? (Responses combined} Capacity development 45.5% 42.5% Policy based lending / budget support to the 1cY ing / budget supp 24.8% 21.3% Government Knowledge produets/services 100% Investment lending* 53.5% 37.5% Technical assistance 17.8% 16.3% Trust Fund management Sector-wide approaches 14.9% 18.8% 138% *Significantly different between stakeholders who do and do not collaborate with the World Bank Group professionally 121 [page 123] The World Bank Group Haïti Country Opinion Survey 2014 B. Overall Attitudes toward the World Bank Group (continued) In addition to the regular relations with the national government as its main interlocutor, which TWO of the following groups should the World Bank Group collaborate with more in your country to ensure better development results there? (Choose no more than TWO) Percentage of Respondents Currently, do you professionally collaborate/work with the World Bank Group in your country? (Responses combined] Academia/think tanks/research institutes 35.3% 40.7% 137% 18% Me 206 111% 136% Local Government* 32.4% 18.5% 353% 272% 12.7% Community Based Organizations (CBOs)/Local cry ganizations (CBOS)/ 26.5% 27.2% communities Faith based organizations UN and regional peace keeping forces Emerging donors* *Significantly different between stakeholders who do and do not collaborate with the World Bank Group professionally To what extent do you agree with the following statements about the World Bank Group’s work in Haïti? {1-Strongly disagree, 10-Strongly agree) Currently, do you professionally collaborate/work with the World Bank Group in your country? Overall the World Bank Group currently plays a 93 6.83 1.82 6.72 245 relevant role in development in Haiti The World Bank Group's work is aligned with what | consider the development priorities for 93 1.94 62 5.89 1.93 Haïti The World Bank Group supports Hait's 81 5.94 101 54 5.83 241 efforts to reduce social exclusion [The World Bank Group supports programs 94 6.21 2.01 55 5.84 2.04 and strategies that are realistic for Haïti The World Bank Group treats clients and The World Bank Group is an organization that does notrepresent a particular ideological 73 6.12 2.63 49 5.94 2.85 perspective in Haiti The World Bank Group is an organization that is not overlyinfluenced by any particular 67 5.13 2.75 50 5.16 2.85 country The World Bank Group respects the views and 616 2.02 55 5.73 247 demands of the government of Haiti account your views *Significantly different between stakeholders who do and do not collaborate with the World Bank Group professionally Currently, do you professionally collaborate/work with the World Bank Group in your country? When considering the national development needs in Haïti, to what extent does the combination of financial, knowledge and convening services that the World Bank Group 6-18 1:88 s7 s-81 1:60 currently provides in Haïti meet the national development needs of Haiti? (1-To no degree at all, 10-To a very significant degree) 122 [page 124] The World Bank Group Haïti Country Opinion Survey 2014 B. Overall Attitudes toward the World Bank Group (continued) To what extent is the World Bank Group an effective development partner in Haiti in terms of each of the following? (1-To no degree at all, 10-To a very significant degree) Currently, do you professionally collaborate/work with the World Bank Group in your country? EE ES LE AO A AO EE and services) Flexbility (in terms of changing country 77 5.44 1.74 42 5.50 1.64 circumstances) [GS Gus | 20 | 46 | 6% | 17 | Ease of access to the people at the World Bank Group who are making decisions 88 2.22 39 5.49 2.38 important to my work* development partners The speed in which it gets things 7 523 213 39 528 206 accomplished on the ground *Significantly different between stakeholders who do and do not collaborate with the World Bank Group professionally To be more effective development partner in Haïti, do you believe that the World Bank Group should have? (Select only ONE response) Currently, do you professionally collaborate/work with the World Bank Group in your country? More local presence 65.0% 61.3% The current level of local presence is u V p L 22.0% 14,7% adequate 120% 240% When World Bank Group assisted reform efforts fail or are slow to take place, which of the following would you attribute this to? (Choose no more than TWO) Percentage of Respondents Currently, do you professionally collaborate/work with the World Bank Group in your country? (Responses combined} The World Bank Group does not do adequate 17.0% 203% follow through/follow-up There is not an adequate level of citizen/civil 320% 419% society participation The World Bank Group is not sensitive enough 0 < Sroup À rive enoug 27.0% 28.4% to political/social realities on the ground Corruption in the country* 11.00% 33.8% Poor donor coordination 15.0% 13.5% The World Bank Group works too slowly 25.0% 16.2% Lack of adequate level of decision-making in quate ev 1! ing! 34.0% 21.6% Government Political pressures and obstacles presented b flica press p Y 25.0% 14,9% vested interests Reforms are not well thought out in light of 25.0% 21.6% country challenges Ongoing fragility and instability 15.0% 13.5% Inadequate funding 18.0% 12.22% Lack of/inadequate levels of capacity in Jinadequate lev paciy 1 35.0% 37.8% Government *Significantly different between stakeholders who do and do not collaborate with the World Bank Group professionally 123 [page 125] The World Bank Group Haïti Country Opinion Survey 2014 C. World Bank Group's Effectiveness and Results In your opinion, how IMPORTANT is it for the World Bank Group to be involved in the following areas of development in Haïti? (1-Not important at all, 10-Very important) A PS DE AE 7 NE NS EE HN ET ET se Lau on [es [is | Er Ten [es | | 7% | 2 | Ps | 7e | 1e | nw | s5 | 1» | Em un [uw | | 0x | 1e | Er ns es [| so | 2 | Es fre [ae | | 7% | «| Es | 70 [1e | «6 | s« | 1» | Es 7e [en | 7 | 70 | 20 | DE AE RE M DS NE EST Es | 70 | 26 | & | 74 | 1 | Fe | 7 | 1e | «œ | 76 | 0 | Eu fus [re [7% | ee | 1 | Fes | os | 2» | sw | sw | zu | Es fs [au | 7 | rs | 2 | Fm | 6eæ | 20 | & | rœ | » | Fu | 66 | 25 | m | 7# | 2» | Der 72 | 2m | 6 | 75 | 2 | Ps | 6w | 25 | & | 7# | 5 | Eu ses es en [ru | 2 | Css Tes Las [D [7e [74 | *Significantly different between stakeholders who do and do not collaborate with the World Bank Group professionally 124 [page 126] The World Bank Group Haïti Country Opinion Survey 2014 C. World Bank Group's Effectiveness and Results (continued) How EFFECTIVE do you believe the World Bank Group is in terms of the work it does in the following areas of development in Haïti? (1-Not effective at all, 10-Very effective) D AO AE A A M DE PE PE AE SE ET EEE Ps 6% | 15 | æ | 6œ | 2e | Fes [ous [1e | 0 | 40 | 7 | CS En LL 55 | 5 | Es ss fm [x | cs [| x | F6 | 60 | 1e | » | où | 2 | Er ses | to | 5 | 60 | 27 | Es se fs [7 | 54 [| 2 | Eee ss Que [| 67 | 2 | Ps [sa [1e | 5 | 54 | 2 | Es fm [0 | 6% [2 | DE A ES A OS EEE ERRIEIRSEIEREE work help to achieve development results in 91 6.13 177 62 1.94 Haiti? ESRI EIRE to build/strengthen existing country systems in 82 6.50 1.96 53 6.26 2.03 Haïti? (1-To no degree at all, 10-To a very significant degree) To what extent do you agree with the following statements about the World Bank Group in Haïti? (1-Strongly disagree, 10-Strongly agree) D LS A A LS ME Catatete tel 125 [page 127] The World Bank Group Haïti Country Opinion Survey 2014 D. The World Bank Group’s Knowledge Work and Activities How frequently do you consult World Bank Group’s knowledge work and activities in the work you do?* *Significantly different between stakeholders who do and do not collaborate with the World Bank Group professionally In Haïti, to what extent do you believe that the World Bank Group’s knowledge work and activities: (1-To no degree at all, 10-To a very significant degree) Currently, do you professionally collaborate/work with the World Bank Group in your country? DE A EU EE include appropriate level ofstakeholder 554 1ot 40 5.63 206 involvement during preparation AE NE 7 A NE A OS ET Are source of relevant information on global 87 693 141 47 711 4ot good practices Are adaptable to Haiti's specific development 83 596 174 47 598 1.99 challenges and country circumstances Currently, do you professionally collaborateAwork with the World Bank Group in your country? CNT LS [NL ma | © | Overall, how significant a contribution do you believe the World Bank Group's knowledge work 84 6.42 151 58 655 175 and activities make to development results in your country? Overall, how would you rate the technical quality ofthe World Bank Group's knowledge work and 88 7.08 1.43 58 7.03 1.81 activities ? (1-Not significant at all, 10-Very significant; 1-Very low technical quality, 10-Very high technical quality) 126 [page 128] The World Bank Group Haïti Country Opinion Survey 2014 E. Working with the World Bank Group To what extent do you agree/disagree with the following statements? (1-Strongly disagree, 10-Strongly agree) Currently, do you professionally collaborate/work with the World Bank Group in your country? es 0 ENT men JS UN man [5 | The World Bank Group effectively monitors and 638 51 671 183 evaluates the projects and programs it supports The Worid Bank Group's approvais and reviews 78 528 584 23 284 215 are done in a timely fashion The Worid Bank Group's “Safeguard Policy" 62 626 176 26 5.69 202 requirements are reasonable The World Bank Group's conditions on its lending 58 631 204 ai 526 2.07 are reasonable* Working with the World Bank Group increases 624 54 602 182 Haïtïs institutional capacity The World Bank Group ensures consistency and Where country systems are adequate, the Word 57 663 2.07 26 623 230 Bank Group makes appropriate use ofthem implementation support *Significantly different between stakeholders who do and do not collaborate with the World Bank Group professionally F. Recent Trends and the Future Role of the World Bank Group in Haiti Currently, do you professionally collaborate/work with the World Bank Group in your country? RP EE AL AE PE AC PE In the lastthree years, to what exent do you believe that the World Bank Group has moved in the right direction in terms ofthe focus of its work 83 5-64 187 46 617 1:80 in Haiti? How significant a role do you believe that international development cooperation SHOULD 101 7.20 1.68 70 7.74 2.11 play in Hait's development in the near future? (1-To no degree at all, 10-To a very significant degree; 1-Not a significant role at all, 10-Very significant role) Which of the following SHOULD the World Bank Group do to make itself of greater value in Haiti? (Choose no more than TWO) Percentage of Respondents Currently, do you professionally collaborate/work with the World Bank Group in your country? {Responses combined) Provide more adequate data/knowledge/statistics/figures on Haiti’s 11.9% 13.9% economy Collaborate more effectively with Government ° Y 24.8% 253% clients Offer more innovative financial products 16.8% 22.8% Increase the level of capacity development in paciy P 44.6% 48.1% the country Improve the quality of its experts as related to PIOVE ne qua y P 13.9% 8.9% Haiti’s specific challenges Offer more innovative knowledge services Reach out more to groups outside of group 14.9% 26.6% Government Reduce the complexity of World Bank Grou Prey p 30.7% 19.0% procedures Work faster 11.9% 19.0% Increase the level of World Bank Group staffin D ou PStaItne 5.9% 13% in Haïti’s office 105% *Significantly different between stakeholders who do and do not collaborate with the World Bank Group professionally 127 [page 129] The World Bank Group Haïti Country Opinion Survey 2014 F. Recent Trends and the Future Role of the World Bank Group in Haiti (continued) When considering the combination of services that the World Bank Group offers in Haïti, and taking into account its limited level of resources, which ONE of the following do you believe the World Bank Group should offer more of in Haiti? (Select only ONE response) Which THREE areas below would benefit most from the World Bank Group playing a leading role among international partners in Haiti? (Choose no more than THREE) Percentage of Respondents (Responses combined) Which THREE areas below would benefit most from other donors in Haïti? (Choose no more than THREE) Percentage of Respondents *Significantly different between stakeholders who do and do not collaborate with the World Bank Group professionally 128 [page 130] The World Bank Group Haïti Country Opinion Survey 2014 G. Communication and Information Sharing How do you get most of your information about economic and social development issues in Haïti? (Choose no more than TWO) Percentage of Respondents (Responses combined} *Significantly different between stakeholders who do and do not collaborate with the World Bank Group professionally How would you prefer to receive information from the World Bank Group? (Choose no more than TWO) {Responses combined) seminars/workshops/conferences written materials In which language would you prefer to receive information from the World Bank Group? (Select only ONE response) Are you aware of the World Bank Group's Access to Information Policy under which the Bank will now disclose any information in its possession that is not a list of exceptions? ES Have you requested information from the World Bank Group onits activities in the past year?* RE 7 7 PE *Significantly different between stakeholders who do and do not collaborate with the World Bank Group professionally Were you able to obtain this information? ES 7 7 129 [page 131] The World Bank Group Haiti Country Opinion Survey 2014 G. Communication and Information Sharing (continued) Do you have access to the Internet? Currently, do you professionally collaborate/work with the World Bank Group in your country? 100.0% 97.4% EE Do you use/have used the World Bank Group website?* Currently, do you professionally collaborate/work with the World Bank Group in your country? 15.8% 55.4% Po 242% 146% *Significantly different between stakeholders who do and do not collaborate with the World Bank Group professionally Please rate how much you agree with the following statements. (1-Strongly disagree, 10-Strongly agree) Currently, do you professionally collaborateAwork with the World Bank Group in your country? EE A 2 A 2 EL D LS (l use/consult World Bank Group s data more often 652 261 5.67 2.67 than I did a few years ago navigate Ifind the information on the World Bank Group's 75 772 1.56 43 756 1.80 websites useful The World Bank Group's social media channels are valuable sources of information about the 37 6.35 2.10 29 6.28 2.70 institution When Ineed information from the World Bank 2.14 54 5.87 279 Group ! know how to find it* The Word Bank Group is responsive to my 77 712 191 33 639 214 information requests and inquiries *Significantly different between stakeholders who do and do not collaborate with the World Bank Group professionally H. Background Information Which of the following agencies of the World Bank Group do you work with in Haïti? (Select all that apply) Percentage of Respondents Currently, do you professionally collaborate/work with the World Bank Group in your country? (Responses Combined) The Word Bank (IDAJ* 792% The International Finance Corporation (IFC)* 20.8% The Multilateral Investment Guarantee Agency 1.0% 0.0% (MIGA) ° ° ES DE *Significantly different between stakeholders who do and do not collaborate with the World Bank Group professionally Do your projects involve both the World Bank and IFC?* Currently, do you professionally collaborate/work with the World Bank Group in your country? 238% 118% [Ro 764% 58.28 *Significantly different between stakeholders who do and do not collaborate with the World Bank Group professionally If yes, what was your view on the two institutions working together in Haïiti?* Currently, do you professionally collaborate/work with the World Bank Group in your country? Working well together 36.4% 30.0% Collaborating but needs improvement 54.5% 20.0% 50.0% *Significantly different between stakeholders who do and do not collaborate with the World Bank Group professionally 130 [page 132] The World Bank Group Haïti Country Opinion Survey 2014 Currently, do you Which of the following describes most of your exposure to the World Bank in Haiti? (Choose no more than TWO) professionally collaborate/ Indicator Question work with the World Bank in Observer Use WBreports/data | Engage in WB activities Collaborate Use WB website your country? Please rate your impression ofthe effectiveness of 577 635 623 5.03 508 5.06 623 the World Bank To what extent do you believe the World Bank Group's staffis well prepared to help Haïti solve its 6.63 6.73 6.65 6.53 6.70 most complicated development challenges ? Overall the Worid Bank Group currently plays a 6.72 6.83 688 6.47 6.30 6.65 738 6.83 relevant role in development in Haiti The World Bank Group's work is aligned with what! 5.89 5.82 6.23 5.84 6.42 5.64 613 5.99 5.86 consider the development priorities for Haiti SORRGDS) 0 Ie PANNNON prOEUE ane services) Flexbility (in terms of changing country 5.50 5.57 5.14 5.46 5.57 5.36 5.96 5.59 5.46 5.43 5.81 circumstances) (Being imauene | eue | 6æ | + | fOpenness | 6ss | ous | os | se | 64 | 64 | os | 673 | os | cso | cos | 67 | Ease of access to the people atthe World Bank Group who are making decisions important to my 5.49 6.67 6.42 6.14 6.94 5.36 6.52 5.52 work annee 2097 HONDR AN devra [so | cw | 70 | pariners The speed in which it gets things accomplished on 528 5.23 538 2.29 5.33 5.06 5.08 578 5.28 5.23 540 5.86 the ground To what exient does the World Bank Group's work 613 6419 6.15 6.29 5.87 6.02 6413 6.20 6417 6.22 help to achieve development results in Haiti? To what exent does the World Bank Group help to 626 6.50 5.06 6.43 6.57 est 6.97 638 648 643 build/strengthen existing country systems in Haiti? The World Bank Group's financial instruments 5.63 5.74 5.67 5.87 5.35 5.63 6.03 5.60 5.78 5.65 6.04 meet the needs of Haïti The World Bank Group meets Haiïti's needs for 6.03 5.96 6.20 5.90 6.23 5.88 6.36 613 5.94 5.05 6.21 knowledge services The World Bank Group's knowledge work and activities are adaptable to Hait's specific 5.98 5.92 6.15 5.95 5.95 5.79 6.45 6.13 5.88 5.99 5.81 development challenges and country circumstances Overall, how significant a contribution do you believe the World Bank Group's knowledge work 6.55 6.42 6.25 6.57 6.20 6.25 6.64 6.38 6.68 land activities make to development results in your country? Overall, how would you rate the technical quality of the World Bank Group's knowledge work and 7.03 7.08 7419 6.98 725 6.95 745 743 7.03 7.00 7.29 activities ? Where country systems are adequate, the World 623 6.63 6.64 5.86 6.30 7.04 622 6.62 643 Bank Group makes appropriate use of them Yellow highlight indicates significant difference between Yes and No mean. 131 [page 133] The World Bank Group Haïti Country Opinion Survey 2014 Which of the following best describes your current position? Office ofthe Employee of a Ministry | PMU/Consultant Private Sector/ President Prime Ministerial Dep/ Contractor on WBG Bilateral/ Financial Sector/ Minster/ Minister | Implementation Agency project Multilateral Agency] Private Bank cso Other LN Jean [sp] UN [war [ SD ['N Fan SD TN war] SD ['N Twean, SD | N Jean, SD TN [wan, SD UN [rar LS ] Please rats your impression of the 19 647 |178| 19 6.53 | 1.54 | 23 | 643 | 1.88 | 20 | 6.25 | 116 | 16 1.61 | 33 | 5.91 | 1.77 | 10 | 4.50 | 1.84 | 21 | 6.14 | 1.77 etfectiveness ofthe World Bank To what extent do you believe the World Bank Group's staffis well prepared to help |, | 732 |160| 17 7.00 | 1.84 | 21 6.25 | 2.04 | 16 | 6.75 | 1.73 | 14 | 6.43 | 1.87 | 23 | 6.22 | 2.09 5.50 | 2.00 | 17 | 6.47 |1.74 Haïti sole its most complicated development challenges ? Overall the World Bank Group currently plays a relevant role in development in 20 | 680 |209| 16 7.06 | 1.53 | 23 2.31 | 10 | 7.21 | 186 | 16 1.08 | 33 | 6.48 | 1.62 | 13 | 5.85 | 2.76 | 20 | 7.25 |1.77 Haiti The World Bank Groups workis aligned with what I consider the development 17 | 518 |104| 1° 5.74 | 1.59 | 23 | 6.57 | 2.04 | 18 | 6.80 | 1.23 | 14 1.62 | 30 | 5.07 | 1.87 | 12 | 5.42 | 2.81 | 10 | 5.84 |1.80 priorities for Haiti Inosponsronons — || jeuf ie eus jiosie | eus qiasqinfenieulunersliuolasossfaus|s[oscfzusfie | 020 [14 Flexibility (in terms of the institution's 13 | 515 |1.68| 14 5.21 | 1.97 | 20 | 610 | 1.89 | 14 | 5.14 | 1.61 | 12 | 5.08 25 | 5.24 | 201 219 | 16 | 5.63 |1.50 products and services) Flexbility (in terms of changing country 12 | 5.33 |183| 13 5.85 | 1.05 | 19 | 6.05 | 1.54 | 14 | 5.64 | 1.65 | 12 | 5.83 | 1.07 | 27 | 5.48 | 1.42 5.50 [2.50 | 16 | 4.81 |1.07 circumstances) foponneses "T0 So 10 [rer isoler | rio fiesfzofosofisef ir [oupfres{æsroe1sfefosofza|ie) 07e [104 Ease of access to the people atthe World Bank Group who are making decisions 15 | 720 |161| 14 714 | 2.54 | 20 2.58 | 19 | 6.58 | 212 | 18 | 6.88 | 1.61 | 25 | 5.24 | 2.44 3.67 [2.84 | 15 | 7.00 |1.60 important to my work* Collaboration with other donors and 12 | 6.02 |227| 12 7.58 | 1.73 | 17 | 7.59 | 1.23 | 20 | 6.05 | 1.57 6.50 | 1.51 | 24 | 6.67 | 2.73 4.83 | 2.84 | 13 | 715 |146 development partners [The speed in which itgets things 14 | 479 |222| 16 1.90 | 17 | 5.04 | 2.28 | 12 | 402 | 1.78 | 13 | 4.23 | 1.06 | 26 | 5.88 | 2.07 | 5 | 3.20 | 1.70 | 14 | 5.14 |1.51 accomplished on the ground To what exent does îhe World Bank Group's work help to achieve development | 19 | 5.89 |1.01| 18 6.33 | 217 | 23 | 635 | 2.04 | 19 | 6.11 | 1.24 | 15 | 6.73 | 1.67 | 30 | 6.37 | 1.50 | 10 1.04 | 18 | 6.33 | 1.50 results in Haïti?" To what extent does the World Bank Group help to build/strengthen existing country 16 | 6.75 |214| 17 6.41 | 2.00 | 22 | 65 | 201 | 15 1.81 | 14 | 6.03 | 1.77 | 24 | 6.54 | 1.72 443 [1.55 | 10 | 6.47 |1.87 systems in Haiti?" The World Bank Group’s financial 18 | 5.61 |200| 16 613 | 2.03 | 18 | 5.78 | 1.08 | 17 | 5.71 | 1.72 | 16 1.48 | 27 | 5.63 | 1.00 3.88 | 1.06 | 15 | 6.13 |1.64 instruments meet the needs of Haiti me Morid Bank Group mests Hlaitis 17 518 |181| 19 6.21 1.90 | 21 2.17 | 16 | 5.63 | 1.59 | 16 | 6.63 | 1.50 | 32 1.97 3.88 | 2.17 | 19 | 6.63 |1.54 needs for knowledge services” The World Bank Group's knowledge work and activities are adaptable to Hait's 16 | 544 |1:75| 15 5.87 | 1.73 | 19 | 6.58 | 1.71 | 14 | 6.14 | 1.35 | 13 | 6.31 | 1.38 | 27 | 6.33 | 1.02 212|15 1.55 specific development challenges and country circumstances* Overall, how significant a contribution do you believe the World Bank Group's 19 642 |146| 16 6.81 1.22 | 20 | 680 | 1.82 | 15 | 5.87 | 1.46 | 13 | 6.85 | 1.52 | 29 | 6.14 | 1.55 | 12 | 5.75 |222 | 18 | 7.17 | 138 knowledge work and activities make to development results in your country? Overall, how would you rate the technical quality of the Worid Bank Group's 15 | 6.80 |108| 16 7.31 | 95 | 22 | 7.27 | 1.88 | 16 | 7.19 | 1.33 | 15 | 7.33 | 1.11 | 27 | 6.70 | 1.50 | 12 | 6.08 | 2.54 | 20 | 7.70 |1.45 knowledge work and activities ? The Worid Bank Group takes decisions 17 | 447 |203| 14 4.57 | 1.79 | 18 | 5.56 | 2.25 | 15 | 5.40 | 1.02 | 12 | 3.92 | 1.62 | 23 | 4.87 | 230 841 [1.54| 15 | 5.47 |1.73 quickly in Haiti” Where country systems are adequaie, the World Bank Group makes appropriate use | 10 | 5.80 |1.81| 11 6.82 | 1.04 | 17 | 6.65 | 2.08 | 11 | 7.00 | 1.76 6.63 | 2.26 | 11 | 7.27 | 1.68 4.25 [2.75 | 10 2.63 ofthem *Significantly different between stakeholder groups 132 [page 134] The World Bank Group Haïti Country Opinion Survey 2014 Appendix G: Haïti FY 2014 Questionnaire World Bank Group Country Survey FY14 — Haïti The World Bank Group is interested in gauging the views of clients and partners who are either involved in development in Haiti or who observe activities related to social and economic development. The following survey will give the World Bank Group'’s team that works in Haïti, greater insight into how the Bank’s work is perceived. This is one tool the World Bank Group uses to assess the views of its stakeholders, and to develop more effective strategies that support development in Haïti. A local independent firm has been hired to oversee the logistics of this survey. This ensures anonymity and confidentiality. We hope you’ll be candid. Finally, the survey relates to the World Bank Group's work. The World Bank Group consists of IBRD, IDA, IFC, MIGA, and ICSID. When responding to the survey, please consider the area of the World Bank Group with which you are most familiar. To complete the survey, please circle/check the response that most accurately reflects your opinion. If you prefer not to answer a question, please leave it blank. If you feel that you do not have an adequate amount of information on a subject, please check “Don’t know”. PLEASE NOTE: IN SOME CASES THE SURVEY WILL ASK FOR A SPECIFIC NUMBER OF RESPONSES. PLEASE DO NOT CHOOSE ANY MORE THAN REQUESTED. IF MORE RESPONSES ARE CHOSEN, DATA CANNOT BE INCLUDED IN ANALYSIS. SECTION A: GENERAL ISSUES FACING HAITI A1. In general would you say that Haïti is headed in … ? 1 | Theright direction 2 The wrong direction 3 | Notsure 133 [page 135] The World Bank Group Haïti Country Opinion Survey 2014 SECTION A: GENERAL ISSUES A2. Listed below are a number of development priorities in Haïti. Please identify which of the following you consider the most important development priorities in Haïti? (Choose no more than FIVE) 1 Dsl (e.g., pensions, targeted social 19 | Health 2 Transport (e.g., roads, bridges, transportation) 20 Education 3 Security/stabilization 21 Poverty reduction à as (neighborhood, infrastructure, and 22 | Food security Public sector governance/ reform (ï.e., government 5 effectiveness, public financial management, public | 23 Social cohesion expenditure, fiscal system reform) 6 Global/regional integration 24 Climate change (e.g., mitigation, adaptation) 7 Gender equity 25 Agricultural development 8 Domestic private sector development 26 Trade and exports 9 Foreign direct investment 27 Crime and violence 10 | Water and sanitation 28 Economic growth 11 Energy (e.g. electricity) 29 Law and justice (e.g., judicial system) 12 Regional conflict and tensions 30 | Regulatory framework 13 Job creation/employment 31 Communicable/non-communicable diseases 14 | Rural development 32 | Local governance andinstitutions 15 | Financial markets 33 | Natural resource management (e.g., oil, gas, mining) 16 | Urban development 34 | Anti-corruption 17 | Environmental sustainability 35 | Disaster management 18 |: Equality of opportunity (i.e., equity) 36 | Information and communications technology 134 [page 136] The World Bank Group Haïti Country Opinion Survey 2014 SECTION A: GENERAL ISSUES A3. Poverty reduction is a broad term that encompasses work in many different areas. Which FIVE areas of development listed below do you believe would contribute most to reducing poverty in Haiti? (Choose no more than FIVE) 1 | Water and sanitation 19 Anti-corruption 2 | Equality of opportunity (i.e., equity) 20 Domestic private sector development 3 | Economic growth 21 Foreign direct investment 4 | Climate change (e.g., mitigation, adaptation) 22 Energy (e.g. electricity) Public sector governance/ reform (i.e., government 5 | Regional conflict and tensions 23 effectiveness, public financial management, public expenditure, fiscal system reform) 6 | Global/regional integration 24 Social cohesion 7 | Gender equity 25 Education 8 | Rural development 26 Natural resource management (e.g., oil, gas, mining) 9 | Urban development 27 Environmental sustainability 10 | Regulatory framework 28 Health 11 | Local governance and institutions 29 Agricultural development 12 su Pétance) (e-g., pensions, targeted 30 | Disaster management 13 | Law and justice (e.g., judicial system) 31 Job creation/employment 14 | Transport (e.g., roads, bridges, transportation) 32 | Financial markets 15 | Crime and violence 33 Trade and exports 16 | Communicable/non-communicable diseases 34 | Food security 17 | Information and communications technology 35 Reconstruction (neighborhood, infrastructure, and 18 | Security/stabilization housing) PLEASE NOTE: IN SOME CASES THE SURVEY WILL ASK FOR A SPECIFIC NUMBER OF RESPONSES. PLEASE DO NOT CHOOSE ANY MORE THAN REQUESTED. IF MORE RESPONSES ARE CHOSEN, DATA CANNOT BE INCLUDED IN ANALYSIS. 135 [page 137] The World Bank Group Haïti Country Opinion Survey 2014 SECTION A: GENERAL ISSUES A4. Economic growth can be driven by a number of factors. Which FIVE areas below do you believe would contribute most to generating economic growth in Haiti? (Choose no more than FIVE) 1 | Energy (e.g. electricity) 18 Social cohesion Public sector governance/ reform (i.e., government 2 | Gender equity 19 effectiveness, public financial management, public expenditure, fiscal system reform) 3 | Equality of opportunity (i.e., equity) 20 Domestic private sector development 4 | Global/regional integration 21 Job creation/employment 5 An (e.g., pensions, targeted social 22 | Agricultural development 6 | Climate change (e.g., mitigation, adaptation) 23 Food security 7 | Anti-corruption 24 Transport (e.g., roads, bridges, transportation) 8 | Disaster management 25 Security/stabilization 9 | Regional conflict and tensions 26 Education 10 | Rural development 27 Natural resource management (e.g., oil, gas, mining) 11 | Foreign direct investment 28 Environmental sustainability 12 | Urban development 29 Health 13 | Water and sanitation 30 nas {neighborhood, infrastructure, and 14 | Trade and exports 31 Law and justice (e.g., judicial system) 15 | Information and communications technology 32 Local governance and institutions 16 | Regulatory framework 33 Crime and violence 17 | Communicable/non-communicable diseases 34 Financial markets A5. When thinking about the idea of “shared prosperity” in your country, which of the following TWO best illustrate how this would be achieved in Haiti? (Choose no more than TWO) 1 . Better employment opportunities for young people 2 . Better employment opportunities for women 3 . Greater access to micro-finance for the poor 4 improved nutrition and food security 5 Greater access to health 6 Better entrepreneurial opportunities (i.e., to start small and medium sized businesses) 7 Accelerated reconstruction 8 Better opportunity for the poor who live in rural areas 9 Better opportunity for the poor who live in urban areas 10 Consistent economic growth 11 More reliable social safety net 12 Greater equity of fiscal policy 13 Education and training that better ensure job opportunity 14 Better quality public services 15 Greater voice and participation for citizens to help ensure greater Government accountability 16 Agrowing middle class 17 Other (please specify): 136 [page 138] The World Bank Group Haïti Country Opinion Survey 2014 SECTION B: OVERALL ATTITUDES TOWARD THE WORLD BANK GROUP How familiar are you with the work of these organizations in Haïti? Not familiar Extremely at all familiar B1 | World Bank (WB/BM) 1 2 3 4 5 6 7 8 9 10 B2 | Inter-American Development Bank (IDB/BID) 1 2 3 4 5 16 7 8 9 10 B3 | Latin American Development Bank (CAF) 1 2 3 4 5 16 7 8 9 10 B4 | Caribbean Development Bank (CDB) 1 2 3 4 5 16 7 8 9 10 Overall, please rate your impression of the effectiveness of these organizations in Haïti. Not effective Extremely Don't Prefer not at all effective know to answer B5 | World Bank (WB/BM) 1 2 3 4.5 6 7 8 9 10 [=] | Inter-American Development 1 2 3 4 5 6 7 8 9 10 Ü =] B6 | bonk (IDB/BID) Latin American Development 1 2 3 4 5 6 7 8 9 10 Ü =] 87 Bank (CAF) Be Caribbean Development Bank 1 2 3 alslel7 8 9 10 a a (CDB) B9. To what extent do you believe the World Bank Group's staff is well prepared (e.g., skills and knowledge) to help Haïti solve its most complicated development challenges? 1 2 3 4 5 6 7 8 9 10 Ü =] To no degree To a very significant Don't Prefer not at all degree : know to answer 137 [page 139] The World Bank Group Haïti Country Opinion Survey 2014 SECTION B: OVERALL ATTITUDES TOWARD THE WORLD BANK GROUP B10. When thinking about how the World Bank Group can have the most impact on development results in Haiti, in which sectoral areas do you believe the World Bank Group should focus most of its resources (financial and knowledge services) in Haiti? (Choose no more than FIVE) 1 Das (e.g., pensions, targeted social 19 | Equality of opportunity [i.e., equity) 2 Security/stabilization 20 Regional conflict and tensions Public sector governance/ reform (i.e., government 3 effectiveness, public financial management, public | 21 Health expenditure, fiscal system reform) 4 Transport (e.g., roads, bridges, transportation) 22 Education 5 Poverty reduction 23 Food security 6 Global/regional integration 24 Climate change (e.g., mitigation, adaptation) 7 Gender equity 25 Agricultural development 8 Crime and violence 26 Trade and exports 9 Rural development 27 Economic growth 10 Domestic private sector development 28 Law and justice (e.g., judicial system) 11 | Foreign direct investment 29 Local governance and institutions 12 | Water and sanitation 30 | Regulatory framework 13 | Energy (e.g. electricity) 31 Communicable/non-communicable diseases 14 Social cohesion 32 | Natural resource management (e.g., oil, gas, mining) 15 Job creation/employment 33 | Information and communications technology 16 | Financial markets 34 | Anti-corruption 17 | Urban development 35 | Disaster management 18 Environmental sustainability 36 Reconstruction (neighborhood, infrastructure, and housing) 138 [page 140] The World Bank Group Haïti Country Opinion Survey 2014 SECTION B: OVERALL ATTITUDES TOWARD THE WORLD BANK GROUP B11. When thinking about the World Bank Group's role, which activity do you believe is of greatest VALUE and which activity is of second greatest value in Haïti? Greatest Value Second Greatest Value (Choose only ONE) (Choose only ONE) 1 Convening/Facilitating (m] (m] 2 Data [=] [=] 3 Policy advice, studies, analyses [=] [=] 4 Financial resources [=] [=] Capacity development (e.g. directly supporting the 5 on nes Ü (| building of government institutions) 6 Technical assistance [=] [=] 7. Mobilizing third party financial resources [=] [=] 8 Donor coordination [=] [=] Linkage to non-Bank expertise (e.g., South-South 9 : =] =] knowledge sharing) 10 Strategy formulation (e.g., PRSP assistance) [=] [=] 11 Other (please specify): [=] [=] How effectively do the World Bank Group's activities below support Haïiti’s efforts to achieve development results? Not effective Very Don't Prefer not atall effective know to answer B12 Convening/Facilitating 1 2 3 4.15 6 7 8 9 10 Ü =] B13 | Data 1 2 3 4 5 6 7 8 9 10 Ü =] B14 | Policy advice, studies, analyses 1 2 3 415 6 7 8 9 10 O (| B15 | Financial resources 1 2 3 415 6 7 8 9 10 Ü [=] B16 | Technical assistance 1 2 3 415 6 7 8 9 10 [=] (m] 817 Mobilizing third party financial 1 2 3 alslel7 8 9 10 a a resources B18 | Donor coordination 1 2 3 4.5 6 7 8 9 10 (=! (m] Linkage to non-Bank expertise B19 | (i.e., South-South knowledge 1 2 3 415 6 7 8 9 10 O (| sharing) 820 Strategy formulation (e.g., PRSP 1 2 3 alslel7 8 9 10 a a assistance) The World Bank Group can provide capacity building support in a number of ways in Haiti. To which degree would Haiti benefit, if capacity building were to support...? Tono Toavery Don't Prefer not degree significant know to answer at all degree Groups outside of government (e.g., civil B21 | society, media) to help them more effectively 11213 45 6 7 8 9 10 (| (| engage and participate in development efforts 822 The public sector, related to implementation of 11213lalsl6l7le lol 10 a a specific development projects on the ground The public sector, related to reforming B23 | institutions (organizations or sociopolitical 11213 45 6 7 8 9 10 0 (| conditions) 824 The private sector, related to institutional and 11213lalsl6l7le lol 10 a a policy change 139 [page 141] The World Bank Group Haïti Country Opinion Survey 2014 SECTION B: OVERALL ATTITUDES TOWARD THE WORLD BANK GROUP How effective do you believe the World Bank Group is in terms of the capacity building work it does in each of the following areas in Haïti? (If you have NO exposure to/experience in any of the areas listed below, please respond “Don’t know”) Not effective Very : Don't Prefer not at all effective : know to answer 825 Project implementation (or other organizational il2l3lalslel7l8lol10 a a strengthening) 826 Citizen engagement (incorporating citizens 1l2l3lalslel7l8lol10 g a voices into development) 827 Policy design (for clarity and better incentives to il2l3lalslel7l8lol10 a a achieve development goals) 828 Directly supporting building of government il2l3lalslel7l8lol10 a a institutions When thinking about how to improve capacity building in Haïti to help ensure better development results, looking forward, how important is it for the World Bank Group to be involved in the following aspects of capacity building? (If you have NO exposure to/experience in any of the areas listed below, please respond “Don’t know”) Not important Very : Don't Prefer not at all important | know to answer B29 Project implementation (or other organizational al2l3lalslel7le lol 10 a a strengthening) 830 Citizen engagement (incorporating citizens 1l2l3lalslel7l8 lol 10 g a voices into development) 831 Policy design (for clarity and better incentives to al2l3lalslel7le lol 10 a a achieve development goals) 832 Directly supporting building of government al2l3lalslel7le lol 10 a a institutions 140 [page 142] The World Bank Group Haïti Country Opinion Survey 2014 SECTION B: OVERALL ATTITUDES TOWARD THE WORLD BANK GROUP B33. Which of the following do you identify as the World Bank Group’s greatest WEAKNESSES in its work in Haiti? (Choose no more than TWO) 1 Staff too inaccessible 2 Not exploring alternative policy options 3 Not adequately sensitive to political/social realities in Haïti 4. Not enough public disclosure of its work 5 Arrogant in its approach 6 Not aligned with country priorities 7. The credibility of its knowledge/data 8 World Bank Group's processes too complex 9 Not willing to honestly criticize policies and reform efforts in the country 10 Tooinfluenced by developed countries 11 Imposing technocratic solutions without regard to political realities 12 World Bank Group's processes too slow 13 Too bureaucratic in its operational policies and procedures 14 Not aligned with other donors’ work 15 Not collaborating enough with non-state actors 16 Not client focused 17 | Its advice and strategies do not lend themselves to practical problem solving 18 Not focused enough on issues that are unique to fragile countries 19 Inadequate number of World Bank Group staff members located in the country 20 Other (please specify): 21 Don’tknow 141 [page 143] The World Bank Group Haïti Country Opinion Survey 2014 SECTION B: OVERALL ATTITUDES TOWARD THE WORLD BANK GROUP B34. Which World Bank Group’s instruments do you believe are the MOST effective in reducing poverty in Haiti? (Choose no more than TWO) 1 Capacity development (e.g. directly supporting the building of government institutions) 2 Policy based lending / budget support to the Government 3 Knowledge products/services (analytical work, studies, surveys, etc.) 4 Investment lending (financing specific projects) 5 Technical assistance (advice, best practice, international experience, etc.) 6 Trust Fund management 7 Co-financing arrangements (i.e., with other donors) 8 Sector-wide approaches 9 Emergency Recovery Grants 10 Other (please specify): 11 Don’tknow B35. In addition to the regular relations with the national government as its main interlocutor, which TWO of the following groups should the World Bank Group collaborate with more in your country to ensure better development results there? (Choose no more than TWO) 1 Academia/think tanks/research institutes 2 Donor community 3 Media 4 NGOs 5 Local Government 6 Private sector 7. Parliament 8 Community Based Organizations (CBOs)/Local communities 9 Beneficiaries 10 Foundations 11 Faith based organizations 12 UN and regional peace keeping forces 13 Emerging donors 14 UN agencies 15 Regional organizations (e.g. Caricom) 16 Other (please specify): 17 Don't know 142 [page 144] The World Bank Group Haïti Country Opinion Survey 2014 SECTION B: OVERALL ATTITUDES TOWARD THE WORLD BANK GROUP To what extent do you agree with the following statements about the World Bank Group’s work in Haïti? Strongly Strongly | Don't Prefer not disagree agree know to answer B36 Overall the World Bank Group currently plays 1l2l3lalsl6l7lelo lo a a a relevant role in development in Haiti The World Bank Group’s work is aligned with B37 what | consider the development priorities for | 1 2 34 516178 9 10 0 (| Haïti B38 The World Bank Group supports Haiïti’s 1l2l3lalsl6l7lelo lo a a efforts to reduce social exclusion B39 The World Bank Group supports programs 1l2l3lalsl6l7lelo lo a a and strategies that are realistic for Haiti B40 The World Bank Group treats clients and 1l2l3lalsl6l7lelo lo a a stakeholders in Haïti with respect The World Bank Group is an organization that B41 does not represent a particular ideological 112,3 4)5,6 789 10 0 (| perspective in Haïti The World Bank Group is an organization that B42 is not overly influenced by any particular 112,3 4)5,6 789 10 0 (| country B43 The World Bank Group respects the views and 1l2l3lalsl6l7lelo lo a a demands of the government of Haïti B44 The World Bank Group listens and takes into 1l2l3lalsl6l7lelo lo a a account your views B45. When considering the national development needs in Haïti, to what extent does the combination of financial, knowledge and convening services that the World Bank Group currently provides in Haïti meet the national development needs of Haïti? 1 2 3 4 5 6 7 8 9 10 =] =] To no degree To a very significant Don't Prefer not at all degree know to answer 143 [page 145] The World Bank Group Haïti Country Opinion Survey 2014 SECTION B: OVERALL ATTITUDES TOWARD THE WORLD BANK GROUP To what extent is the World Bank Group an effective development partner in Haïti, in terms of each of the following? To no degree Toavery Don't Prefer not atall significant degree : know to answer B46 | Responsiveness 12:34 5 6 7 8 9 10 =] =] B47 Flexibility (in terms of the institution’s 1l2l3lalslelrl8lo 10 a a products and services) B48 Flexibility (in terms of changing country 1l2l3lalslelrl8lo 10 g a circumstances) B49 | Being inclusive 112:3 4 5 6 7 8 9 10 0 (| B50 Openness (sharing data and other 1l2l3lalslelrl8lo 10 a a information) B51 | Staff accessibility 112:3 4 5 6 7 8 9 10 0 (| B52 | Straightforwardness and honesty 112:3 4 5 6 7 8 9 10 0 (| Ease of access to the people at the World B53 | Bank Group who are making decisions 112:3 4 5 6 7 8 9 10 0 (| important to my work B54 | Collaboration with civil society 112:3 4 5 6 7 8 9 10 0 (| B55 | Collaboration with the Government 112:3 4 5 6 7 8 9 10 (m] (| B56 Collaboration with other donors and 1l2l3lalslelrl8lo 10 a a development partners B57 | Collaboration with the private sector 112:3 4 5 6 7 8 9 10 0 (| B58 The speed in which it gets things 1l2l3lalslelrl8lo 10 a a accomplished on the ground B59 | Being a long-term partner 12:34 5 6 7 8 9 10 =] =] B60. To be a more effective development partner in Haiti, do you believe that the World Bank Group should have... ? (Select only ONE response) [More local presence DThe current level of local presence [Less local presence ClDon't know is adequate B61. When World Bank Group assisted reform efforts fail or are slow to take place, which THREE of the following would you attribute this to? (Choose no more than THREE) 1 The World Bank Group does not do adequate follow through/follow-up 2 Thereis not an adequate level of citizen/civil society participation 3 The World Bank Group is not sensitive enough to political/social realities on the ground 4 Corruption in the country 5 Poor donor coordination 6 The World Bank Group works too slowly 7 Lack of adequate level of decision-making in Government 8 Political pressures and obstacles presented by vested interests 9 Reforms are not well thought out in light of country challenges 10 Ongoing fragility and instability 11 Inadequate funding 12 Lack of/inadequate levels of capacity in Government 13 Other (please specify): 144 [page 146] The World Bank Group Haïti Country Opinion Survey 2014 SECTION C: WORLD BANK GROUP'S EFFECTIVENESS AND RESULTS C1. In your opinion, how IMPORTANT is it for the World Bank Group to be involved in the following areas of development in Haiti? Not important Very | Don't Prefer not atall important | know | to answer 1 Anti-corruption 1123 4 5 6 7 8 91) 10 =] =] 2 Information and communications technology 1123 4 5 6 7 8 9) 10 (m] (m] 3 Transport (e.g., roads, bridges, transportation) | 1 2 3 4 5 6 7 8 91) 10 (| 0 4 Crime and violence 1123 4 5 6 7 8 9) 10 (m] (m] 5 Regional conflict and tensions 1123 4 5 6 7 8 9) 10 (| 0 6 Law and justice (e.g., judicial system) 1123 4 5 6 7 8 9) 10 (| 0 7 Urban development 1123 4 5 6 7 8 9) 10 (| 0 8 Environmental sustainability 1123 4 5 6 7 8 9) 10 (| 0 9 Regulatory framework 1123 4 5 6 7 8 9) 10 (| 0 10 Communicable/non-communicable diseases 1123 4 5 6 7 8 91) 10 =] (n] 11 Poverty reduction 1123 4 5 6 7 8 9) 10 =] =] 12 Gender equity 1123 4 5 6 7 8 9) 10 (| 0 13 Domestic private sector development 1123 4 5 6 7 8 9) 10 (| 0 14 Foreign direct investment 1123 4 5 6 7 8 9) 10 =] =] 15 Local governance andinstitutions 1123 4 5 6 7 8 9) 10 (| 0 16 Water and sanitation 1123 4 5 6 7 8 9) 10 [=] (| 17 Trade and exports 1123 4 5 6 7 8 9) 10 (| 0 18 Economic growth 1123 4 5 6 7 8 9) 10 (| 0 19 Reconstruction (neighborhood, infrastructure, 1l2l3lalsl6l7l8lol 10 a a and housing) 20 Energy (e.g. electricity) 1123 4 5 6 7 8 91) 10 (| 0 21 Disaster management 1123 4 5 6 7 8 91) 10 =] =] Public sector governance/ reform (i.e., 22 government effectiveness, public financial 1l2l3lalsl6l7l8lol 10 a a management, public expenditure, fiscal system reform) 23 Job creation/employment 1123 4 5 6 7 8 91) 10 O (n] 24 Social cohesion 1123 4 5 6 7 8 9) 10 (m] (m] 25 Financial markets 1123 4 5 6 7 8 9) 10 (m] (m] 26 Equality of opportunity (i.e., equity) 1123 4 5 6 7 8 9) 10 (| 0 27 Health 1123 4 5 6 7 8 9) 10 =] =] 28 | Rural development 1123 4 5 6 7 8 9) 10 (| 0 29 Global/regional integration 1123 4 5 6 7 8 9) 10 (| 0 30 Food security 1123 4 5 6 7 8 9) 10 (| 0 31 Education 1123 4 5 6 7 8 9) 10 (m] (m] 32 Security/stabilization 1123 4 5 6 7 8 9) 10 (| 0 33 su ne) (e.g., pensions, targeted 1l2l3lalsl6l7l8lol 10 a a 34 | Climate change (e.g., mitigation, adaptation) 1123 4 5 6 7 8 9) 10 (| 0 35 Agricultural development 1123 4 5 6 7 8 9) 10 (m] (m] 36 nine) resource management (e.g., oil, gas, 1l2l3lalsl6l7l8lol 10 a a 145 [page 147] The World Bank Group Haïti Country Opinion Survey 2014 SECTION C: WORLD BANK GROUP'’S EFFECTIVENESS AND RESULTS C2. How EFFECTIVE do you believe the World Bank Group is in terms of the work it does in the following areas of development in Haiti? (If you have NO exposure to/experience in working in any of the sectors listed below, please respond “Don’t know”) Not effective Very Don't Prefer not at all effective know to answer 1 Anti-corruption 112:3 4: 5/6 7 8 |9 10 =] Ü 2 Transport (e.g., roads, bridges, transportation) : 1 23 4/56 7 8 | 9 | 10 (| O 3 Regional conflict and tensions 112:3 4: 5, 6/)7 8 9 10 (| O 4 Urban development 112:3 4: 5, 6/)7 8 9 10 (| O 5 Regulatory framework 112:3 4: 5, 6/)7 8 9 10 (| O 6 Healh/Communicable/non-communicable 1l2l3lalslel7lgloli a o 7 Poverty reduction 112:3 4: 5/6 7 8 |9 10 [=] Ü 8 Gender equity 112:3 4: 5, 6/)7 8 9 10 (m] [=] 9 Domestic private sector development 112:3 4: 5, 6/)7 8 9 10 (| O 10 Foreign direct investment 112:3 4: 5/6 7 8 |9 10 =] Ü 11 Local governance andinstitutions 1123 4 5, 6)7 8 9 10 (| O 12 Water and sanitation 112:3 4: 5/6 7 8 |9 10 [=] Ü 13 Trade and exports 1123 4 5,6 7,8 9 10 (m] [=] 14 Economic growth 112:3 4: 5, 6/)7 8 9 10 (| O 15 Energy (e.g. electricity) 112:3 4: 5, 6/)7 8 9 10 (| O 16 Disaster management/ Climate resilience (e.g., 1l2l3lalsl6l7lelo lo a a mitigation, adaptation) Public sector governance/ reform (i.e., 17 government effectiveness, public financial 1l2l3lalsl6l7lelo lo a a management, public expenditure, fiscal system reform) 18 Job creation/employment 112:3 4: 5, 6/)7 8 9 10 (m] [=] 19 Financial markets 112:3 4: 5, 6/)7 8 9 10 (m] [=] 20 | Rural development 112:3 4: 5, 6/)7 8 9 10 (| O 21 Global/regional integration 112:3 4: 5, 6/)7 8 9 10 (| O 22 Education 112:3 4: 5, 6/)7 8 9 10 (m] [=] 23 Stabilization 1123 4:56 7 8 9 10 =] Ü 24 Food security/Social protection (e.g. targeted 1l2l3lalsl6l7lelo lo a a social assistance) 25 Reconstruction (neighborhood, infrastructure, 1l2l3lalsl6l7lelo lo a a and housing) 26 Agricultural development 112:3 4: 5, 6/)7 8 9 10 (m] [=] 27 Natural resource management (e.g., oil, gas, 1l2l3lalsl6l7lelo lo a a mining) 146 [page 148] The World Bank Group Haïti Country Opinion Survey 2014 SECTION C: WORLD BANK GROUP'S EFFECTIVENESS AND RESULTS C3. To what extent does the World Bank Group’s work help to achieve development results in Haiti? 1 2 3 4 5 6 7 8 9 10 Ü =] To no degree To a very significant Don't Prefer not at all degree know to answer C4. To what extent does the World Bank Group help to build/strengthen existing country systems (e.g., procurement, financial management, etc.) in Haïti? 1 2 3 4 5 6 7 8 9 10 Ü =] To no degree at To a very significant Don't Prefer not all degree know to answer To what extent do you agree with the following statements about the World Bank Group in Haiti? Strongly Strongly Don't | Prefer not disagree agree know | to answer The World Bank Group's financial instruments (i.e., investment lending, C5 | Development Policy Loan, Trust Funds, : 1 2 3 4 5 6 7 8 9 10 0 (| Program 4 Result, etc.) meet the needs of Haïti The World Bank Group meets Haïti’s c needs for knowledge services (es. 1l2l3lalsl6l2l8lo 10 a a research, analysis, data, technical assistance) PLEASE NOTE: IN SOME CASES THE SURVEY WILL ASK FOR A SPECIFIC NUMBER OF RESPONSES. PLEASE DO NOT CHOOSE ANY MORE THAN REQUESTED. IF MORE RESPONSES ARE CHOSEN, DATA CANNOT BE INCLUDED IN ANALYSIS. 147 [page 149] The World Bank Group Haïti Country Opinion Survey 2014 SECTION D: THE WORLD BANK GROUP’S KNOWLEDGE WORK AND ACTIVITIES (i.e., ANALYSIS, STUDIES, RESEARCH, DATA, REPORTS, CONFERENCES) D1. How frequently do you consult World Bank Group’s knowledge work and activities in the work you do? 1 | Weekly 2 | Monthly 3 | Afew times a year 4 | Rarely 5 | Never In Haïti, to what extent do you believe that the World Bank Group’s knowledge work and activities: To no degree To a very significant Don't Prefer not at all degree know to answer D2 Aretimely 112.3 4 5,6 7,8 9 10 0 0 Include appropriate level of D3 stakeholder involvement during 112.3 4 5,6 7,8 9 10 0 0 preparation Da Are relevant to Haïti's development 112/3lalslelzlslo 10 a a priorities D5 Lead to practical solutions 112.3 4 5,6 7,8 9 10 0 0 D6 Are accessible (well written and 112/3lalslelzlslo 10 a a easy to understand) D7 Are source of relevant information 112/3lalslelzlslo 10 a a on global good practices D8 Enhance your knowledge and/or 112/3lalslelzlslo 10 a a skills D9 Are adequately disseminated 112.3 4 5,6 7,8 9 10 0 0 D10 Are translated enough into local 112/3lalslelzlslo 10 a a language Are adaptable to Haiïti’s specific D11 development challenges and 12,3 4 5,6 7,8 9 10 0 0 country circumstances D12. Overall, how significant a contribution do you believe the World Bank Group’s knowledge work and activities make to development results in your country? 1 2 3 4 5 6 7 8 9 10 =] =] Not significant at all v ienificant Don't Prefer not ot significant at a ery Significan' know to answer D13. Overall, how would you rate the technical quality of the World Bank Group's knowledge work and activities? 1 2 3 4 5 6 7 8 9 10 =] =] Very low Very high technical | Don't Prefer not technical quality quality | know to answer 148 [page 150] The World Bank Group Haïti Country Opinion Survey 2014 SECTION E: WORKING WITH THE WORLD BANK GROUP To what extent do you agree/disagree with the following statements? Strongly Strongly Don't Prefer not disagree agree know to answer EL The World Bank Group disburses funds 1 2 3lalslelzleloluo a a promptly The World Bank Group effectively E2 | monitors and evaluates the projects and 1 2 3:41 5,617 8 9 10 (m] (m] programs it supports E3 The World Bank Group's approvals and 1 2 3lalslelzleloluo a a reviews are done in a timely fashion EA The World Bank Group's “Safeguard 1 2 3lalslelzleloluo a a Policy” requirements are reasonable Es The World Bank Group's conditions on its 1 2 3lalslelzleloluo a a lending are reasonable E6 The World Bank Group takes decisions 1 2 3lalslelzleloluo a a quickly in Haiti E7 Working with the World Bank Group 1 2 3lalslelzleloluo a a increases Haïti’s institutional capacity The World Bank Group ensures E8 | consistency and continuity through staff 1 2 3:41 5,617 8 9 10 (| (| changes Where country systems (e.g., procurement, financial management, etc.) 1 2 3145 67 8 9 10 =] =] E9 are adequate, the World Bank Group makes appropriate use of them The World Bank Group provides effective E10 | implementation support (i.e., supervision 1 2 3:41 5,617 8 9 10 (| (| of projects) 149 [page 151] The World Bank Group Haïti Country Opinion Survey 2014 SECTION F: THE FUTURE ROLE OF THE WORLD BANK GROUP IN HAITI F1. In the last three years, to what extent do you believe that the World Bank Group has moved in the right direction in terms of the focus of its work in Haiti? 1 2 3 4 5 6 7 8 9 10 =] =] To no degree at Toaverÿy Dont | Prefer not all significant degree know | to answer F2. How significant a role do you believe that international development cooperation (e.g., range of donors and partners) SHOULD play in Haiti’s development in the near future? 1 2 3 4 5 6 7 8 9 10 =] =] Not a significant Very significant Don't | Prefer not role at all role know | to answer F3. Which of the following SHOULD the World Bank Group do to make itself of greater value in Haiti? (Choose no more than TWO) 1 Provide more adequate data/knowledge/statistics/figures on Haiti’s economy 2 Collaborate more effectively with Government clients (e.g., national, state, local) 3 Offer more innovative financial products à Increase the level of capacity development in the country (e.g. directly supporting the building of government institutions) 5 Improve the quality of its experts as related to Haïiti’s specific challenges 6 Offer more innovative knowledge services 7 Ensure greater selectivity in its work 8 Reach out more to groups outside of Government 9 Reduce the complexity of World Bank Group procedures 10 Work faster 11 Increase the level of World Bank Group staffing in Haïiti’s office 12 Other (please specify): F4. When considering the combination of services that the World Bank Group offers in Haïti, and taking into account its limited level of resources, which ONE of the following do you believe the World Bank Group should offer more of in Haiti? 1 Financial services 2 Knowledge products 3 Convening services 4 None ofthe above 5 The combination is appropriate for Haïti 6 Don’tknow 150 [page 152] The World Bank Group Haïti Country Opinion Survey 2014 SECTION F: THE FUTURE ROLE OF THE WORLD BANK GROUP IN HAITI F5. Please answer the following questions: (Choose no more than THREE for each column) A. Which THREE areas below would B. Which THREE areas benefit most from the World Bank below would benefit most Group playing a leading role among from other donors in international partners in Haiti? Haïti? 1 Social safety nets (| (| 2 Public financial management (| [=] 3 Reducing violence (| (| 4 Conflict resolution mechanisms (| [=] 5 Access to basic services (| [=] 6 Capacity of state institutions (| [=] 7. Mining industry (| (| 8 Improving livelihoods (| [=] 9 Social cohesion (| (m] 10 Disaster/Risk management and preparedness (| [=] 11 Access to electricity (| [=] 12 Increasing regional development (| [=] 13 Jobs (m] (m] 14 Private sector development (| [=] 151 [page 153] The World Bank Group Haïti Country Opinion Survey 2014 SECTION G: COMMUNICATION AND INFORMATION SHARING G1. How do you get most of your information about economic and social development issues in Haïti? (Choose no more than TWO) 1 | Local newspapers 2 International newspapers 3 Local radio 4 International radio 5 Local television 6 International television 7 Periodicals 8 Internet 9 Social media (e.g., Facebook, Twitter, Youtube, Flickr) 10 Blogs 11 Mobile phones 12 Instant messaging 13 Other (please specify): G2. How would you prefer to receive information from the World Bank Group? (Choose no more than TWO) 1 Blogs 2 Direct contact with World Bank Group (i.e., face to face meetings/discussions) 3 e-Newsletters 4 Instant messaging 5 World Bank Group’s seminars/workshops/conferences 6 World Bank Group's publications and other written materials 7. Mobile phones 8 Social media (e.g., Facebook, Twitter, Youtube, Flickr) 9 World Bank Group'’s website 10 Other (please specify): G3. In which language would you prefer to receive information from the World Bank Group? (Select only ONE response) 1 French 2 Creole 3 English ca Are you aware of the World Bank Group's Access to Information Policy under which the Yes No Bank will now disclose any information in its possession that is not on a list of exceptions? cs Have you requested information from the World Bank Group onits activities in the past Yes No year? (If YES please go to Question G5; if NO please go to G6) G6 Were you able to obtain this information? Yes No G7 Do you have access to the Internet? Yes No G8 Do you use/have you used the World Bank Group website? Yes No 152 [page 154] The World Bank Group Haïti Country Opinion Survey 2014 SECTION G: COMMUNICATION AND INFORMATION SHARING Please rate how much you agree with the following statements. Strongly Strongly | Don't Prefer not disagree agree : know | to answer Go l'use/consult World Bank Group's data more 1 2l3lalslel 7e lol a a often than | did a few years ago G10 lfind the World Bank Group's websites easy 1 2l3lalslel 7e lol a a to navigate. G11 lfind the information on the World Bank 1 2l3lalslel 7e lol a a Group's websites useful. The World Bank Group's social media G12 channels (e.g., Facebook, Twitter, Youtube, 1 2l3lalslel 7e lol a a Flickr) are valuable sources of information about the institution When | need information from the World G13 | Bank Group | know how to find it (e.g., 1 213 4 5 6 7 8 9 10 (| 0 whom to call, where to reach them, etc.) Ga The World Bank Group is responsive to my 1 2l3lalslel 7e lol a a information requests and inquiries PLEASE NOTE: IN SOME CASES THE SURVEY WILL ASK FOR A SPECIFIC NUMBER OF RESPONSES. PLEASE DO NOT CHOOSE ANY MORE THAN REQUESTED. IF MORE RESPONSES ARE CHOSEN, DATA CANNOT BE INCLUDED IN ANALYSIS. 153 [page 155] The World Bank Group Haïti Country Opinion Survey 2014 SECTION H: BACKGROUND INFORMATION H1. Which of the following best describes your current position? (Select only ONE response) 1 Office of the President, Prime Minister 2 Office of Minister 3 Office of Parliamentarian 4. Employee of a Ministry, Ministerial Department or Implementation Agency 5 Consultant/Contractor working on World Bank Group supported project/program 6 Project Management Unit (PMU) overseeing implementation of project 7. Local Government Office or Staff 8 Bilateral Agency 9 Multilateral Agency 10 Private Sector Organization 11 Financial Sector/Private Bank 12 NGO 13 Community Based Organization 14 Media (Press, Radio, TV, Web, etc.) 15 Independent Government Institution (i.e., Regulatory Agency, Central Bank/oversight institution) 16 Trade Union 17 Faith-Based Group 18 Academia/Research Institute/Think Tank 19 Judiciary Branch 20 Other (please specify): H2. Please identify the primary specialization of your work. (Select only ONE response) 1 Agriculture/ rural development / food security | 11 sir management / environmental 2 Climate change / disaster management 12 Fate sector development / foreign direct 4 Energy 14 Social protection 5 Financial markets / banking 15 Transport 6 Gender equity / equality of opportunity 16 Urban development 7 Heat communicable/non-communicable 17 | Water and sanitation 8 Information and communications technology 18 Generalist ” Ne framework 19. Other (please peche 154 [page 156] The World Bank Group Haïti Country Opinion Survey 2014 SECTION H: BACKGROUND INFORMATION H3. Currently, do you professionally collaborate/work with the World Bank Group in your country? 1 Yes 2 | No H4. Which of the following agencies of the World Bank Group do you work with in Haiti? (Select all that apply) 1 | The World Bank (IDA) 2 | The International Finance Corporation (IFC) 3 | The Multilateral Investment Guarantee Agency (MIGA) 4 | None H5. Do your projects involve both the World Bank and IFC? (If YES please go to Question H6; If NO please go to H7) 1 Yes 2 | No H6. If yes, what was your view on the two institutions working together in Haiti? (Select only ONE response) 1 | Working well together 2 | Collaborating but needs improvement 3 | Inconflict 4 | Other 5 | Don’tknow H7. Which of the following describes most of your exposure to the World Bank Group in Haïti? (Choose no more than TWO) 1 | Observer (ï.e., follow in media, discuss in informal conversations, etc.) 2 | Use World Bank Group reports/data 3 | Engage in World Bank Group related/sponsored events/activities 4 | Collaborate as part of my professional duties 5 | Use World Bank Group website for information, data, research, etc. H8. Which best represents your geographic location? 1 | Port-au-Prince 2 | Outside Port-au-Prince Thank you for completing the survey! 155