Haiti - The World Bank Group Country Survey FY2014: Report of Findings

Haiti The World Bank Group Country Survey FY 2014 Report of Findings July 2014 9611 6 Public Disclosure Authorized Public Disclosure Authorized Public Disclosure Authorized Public Disclosure Authorized The World Bank Group Haiti Country Opinion Survey 2014 1 Acknowledgements The Haiti Country Opinion Survey is part of the County Opinion Survey Program series of the World Bank Group. This report was prepared by the Public Opinion Research Group (PORG) team led by Sharon Felzer (Senior Communications Officer, Head of PORG), Jing Guo, Jessica Cameron, and Svetlana Markova. Calita Woods and Dania Mendoza provided data support. The report was prepared under the overall guidance and supervision of Sumir Lal (Director, ECRGP). PORG acknowledges the significant contribution from the Haiti country team and the local fielding agency DAGMAR GROUP. In particular, PORG is grateful to Mary A. Barton-Dock (Special Envoy), Kanae Watanabe (Country Officer) and Berdine Edmond (Communcations Associate) for their ongoing support throughout the Country Opinion Survey process. The World Bank Group Haiti Country Opinion Survey 2014 2 Table of Contents I. Objectives ...................................................................................3 II. Methodology ...............................................................................3 III. Demographics of the Sample.......................................................5 IV. General Issues Facing Haiti ........................................................12 V. Overall Attitudes toward the World Bank Group .......................17 VI. Sectoral Importance and Effectiveness......................................30 VII. How the World Bank Group Operates .......................................35 VIII. Worl d Bank Group’s Knowledge and Instruments .....................43 IX. The Future Role of the World Bank Group in Haiti ....................50 X. Communication and Openness..................................................55 XI. Appendices ................................................................................60 The World Bank Group Haiti Country Opinion Survey 2014 3 I. Objectives This survey was designed to achieve the following objectives:  Assist the World Bank Group in gaining a better understanding of how stakeholders in Haiti perceive the Bank Group;  Obtain systematic feedback from stakeholders in Haiti regarding:  Their views regarding the general environment in Haiti;  Their overall attitudes toward the World Bank Group in Haiti;  Overall impressions of the World Bank Group’s effectiveness and results, knowledge work and activities, and communication and information sharing in Haiti;  Perceptions of the World Bank Group’s future role in Haiti.  Use data to help inform Haiti country team’s strategy. II. Methodology In May, 2014, 409 stakeholders of the World Bank Group in Haiti were invited to provide their opinions on the WBG’s work in the country by participating in a country opinion surve y. Participants were drawn from the office of the President/Prime Minister, office of a minister; office of a parliamentarian; ministries, ministerial departments, or implementation agencies; consultants/contractors working on WBG-supported projects/programs; project management units (PMUs) overseeing implementation of a project; local government officials; bilateral and multilateral agencies; private sector organizations; financial sector/private banks; NGOs; community based organizations; the media; independent government institutions; trade unions; faith-based groups; academia/research institutes/think tanks; the judiciary branch; and other organizations. A total of 204 stakeholders participated in the survey (50% response rate). Some respondents received and returned questionnaires through courier. Others received a link to an online version of the questionnaire in the Qualtrics platform. Respondents were asked about: general issues facing Haiti ; their overall attitudes toward the WBG; the WBG’s effective ness and results; the WBG’s knowledge work and activities; working with the WBG; the WBG’s future role in Haiti ; and the WBG’s communication and information sharing in Haiti. Every country that engages in the Country Opinion Survey must include specific indicator questions that will be aggregated for the World Bank Group’s annual Corporate Scorecard. These questions are identified throughout the survey report. A. General Issues Facing Haiti: Respondents were asked to indicate whether Haiti is headed in the right direction, what they thought were the top three most important development priorities in the country, which areas would contribute most to reducing poverty and generating economic growth in Haiti , and how “shared prosperity” would b e best achieved. B. Overall Attitudes toward the World Bank Group (WBG): Respondents were asked to rate their familiarity with the WBG and other regional development banks, their effectiveness in Haiti, WBG staff preparedness to help Haiti solve its developm ent challenges, WBG’s local presence, WBG’s capacity building in Haiti, their agreement with various statements The World Bank Group Haiti Country Opinion Survey 2014 4 II. Methodology (continued) B. Overall Attitudes toward the World Bank Group (WBG) (continued): regarding the WBG’s work, and the extent to which the WBG is an effective development partner. Respondents were asked to indicate the WBG’s greatest values and weaknesses, the most effective instruments in helping reduce poverty in Haiti, in which sectoral areas the WBG should focus most of its resources (financial and knowledge services), and to what reasons respondents attributed failed or slow reform efforts. Respondents were also asked to indicate which groups the WBG should collaborate more with in Haiti to ensure better development results. C. World Bank Group’s Effectiveness and Results: Respondents were asked to rate the extent to which the WBG’s work helps achieve development results in Haiti, the extent to which the WBG meets Haiti ’s needs for knowledge servic es and financial instruments, the importance for the WBG to be involved in thirty six development areas, and the WBG’s level of effectiveness across twenty seven of these areas, such as education, policy sector governance/reform, job creation/employment, and health. D. The World Bank Group’s Knowledge Work and Activities : Respondents were asked to indicate how frequently they consult WBG’s knowledge work and activities and to rate the effectiveness and quality of the WBG’s knowledge work and activities, inclu ding how significant of a contribution it makes to development results and its technical quality. E. Working with the World Bank Group: Respondents were asked to rate their level of agreement with a series of statements regarding working with the WBG, such as the WBG’s “Safeguard Policy” requirements being reasonable, the WBG’s speed in disbursing funds, and whether the WBG takes decisions quickly in Haiti. F. The Future Role of the World Bank Group in Haiti: Respondents were asked to indicate what the WBG should do to make itself of greater value in Haiti, and which services the Bank should offer more of in the country. They were asked whether WBG has moved to the right direction, and the future role international development cooperation should play in Haiti. Respondents were asked to indicate the areas in which Haiti would benefit the most if the WBG plays a leading role among international partners, and the areas in which Haiti would benefit the most from other donors in Haiti. G. Communication and Information Sharing: Respondents were asked to indicate how they get information about economic and social development issues, how they prefer to receive information from the WBG, the language in which they prefer to receive information from the WBG, and their usage a nd evaluation of the WBG’s websites. Respondents were also asked about their awareness of the WBG’s Access to Information policy, were asked to rate WBG’s responsiveness to information requests, value of its social media channels, and levels of easiness to find information they needed. H. Background Information: Respondents were asked to indicate their current position, specialization, whether they professionally collaborate with the WBG, their exposure to the WBG in Haiti, which WBG agencies they work with, whether IFC and the Bank work well together, and their geographic location. The World Bank Group Haiti Country Opinion Survey 2014 5 III. Demographics of the Sample Current Position  For further analyses, respondents from the Office of the President, Prime Minister, and the office of a minister were combined, respondents from consultants/contractors working on WBG projects were combined with those from PMUs, respondents from bilateral agencies were combined with those from multilateral agencies; respondents from the financial sector/private banks were combined with those from private sector organizations; Respondents from private foundations, NGOs, CBOs, and trade unions were combined into “CSO.” Few respondents from the office of parliamentarian, local governments, independent government organizations, academia/research institutes/think tanks, and other organizations were included in the “Other” category. There were no respondents from faith-based groups or the judiciary branch. 18% 12% 9% 9% 9% 8% 7% 6% 5% 5% 3% 3% 2% 2% 1% 1% 1% 1% NGO Employee of a Ministry, Ministerial Department or Implementation Agency Other Office of Minister Media Project Management Unit (PMU) overseeing implementation of project Private Sector Organization Bilateral Agency Multilateral Agency Consultant/Contractor working on World Bank Group supported project/program Office of the President, Prime Minster Community Based Organization Financial Sector/Private Bank Independent Government Institution Academia/Research Institute/Think Tank Office of Parliamentarian Local Government Office or Staff Trade Union Percentage of Respondents (N=186) “Which of the following best describes your current position?” (Respondents chose from a list.) The World Bank Group Haiti Country Opinion Survey 2014 6 III. Demographics of the Sample (continued) Area of Primary Specialization 16% 12% 9% 9% 9% 9% 8% 5% 4% 3% 3% 3% 2% 2% 2% 2% 1% Other Generalist Agriculture/rural development/food security Public sector governance/public financial management/anti corruption Education Health/Communicable/non-communicable diseases Urban development Energy Private sector development/foreign direct investment Financial markets/banking Information and communications technology Transport Climate change/disaster management Law and justice/regulatory framework Natural resource management/environmental sustainability Social protection Water and sanitation Percentage of Respondents (N=180) “Please identify the primary specialization of your work.” (Respondents chose from a list.) The World Bank Group Haiti Country Opinion Survey 2014 7 III. Demographics of the Sample (continued) Geographic Location  Responses across both geographic locations for all country survey questions can be found in the Appendix C (see page 101). Only significant differences between geographic locations in response to indicator questions will be discussed in the body of this report. Collaboration with and Exposure to the World Bank Group  Differences in responses to the indicator questions, based on levels of collaboration and exposure to the World Bank Group in Haiti, can be found in Appendix D (see page 117) and Appendix E (see page 133). Please note that where these two factors appear to have a significant relationship with overall views of the World Bank Group, it is highlighted in yellow in Appendix E. 90% 10% Port-au-Prince Outside Port-au-Prince Percentage of Respondents (N=188) “Which best represents your geographic location?” (Respondents chose from a list.) 55% 45% Yes No Percentage of Respondents (N=188) "Currently, do you professionally collaborate/work with the World Bank Group in your country?” The World Bank Group Haiti Country Opinion Survey 2014 8 III. Demographics of the Sample (continued) Collaboration with and Exposure to the World Bank Group (continued) 65% 28% 22% 20% 20% Collaborate as part of my professional duties Use World Bank Group reports/data Use World Bank Group website for information, data, research, etc. Observer Engage in World Bank Group related/sponsored events/activities Percentage of Respondents (N=184) "Which of the following describes most of your exposure to the World Bank Group in Haiti? (Choose no more than TWO)" (Respondents chose from a list. Responses combined.) The World Bank Group Haiti Country Opinion Survey 2014 9 III. Demographics of the Sample (continued) Exposure to Agencies within the World Bank Group Exposure to the World Bank and IFC 48% 45% 14% 1% The World Bank (IDA) None The International Finance Corporation (IFC) The Multilateral Investment Guarantee Agency (MIGA) Percentage of Respondents (N=184) "Which of the following describes most of your exposure to the World Bank Group in Haiti? (Choose no more than TWO)" (Respondents chose from a list. Responses combined.) 18% 82% Yes No Percentage of Respondents (N=168) “Do your projects involve both the World Bank and IFC?” The World Bank Group Haiti Country Opinion Survey 2014 10 III. Demographics of the Sample (continued) Familiarity with the World Bank  Respondents from PMUs and consultants/contractors working on WBG projects had the highest levels of familiarity with the World Bank in Haiti, whereas respondents from CSO and the media had significantly lower levels of familiarity with the organization.  Respondents from Port-au-Prince had significantly higher levels of familiarity with the World Bank than respondents from outside Port-au-Prince.  Respondents’ ratings of familiarity with the World Bank were significantly, strongly correlated with their perceptions of the Bank’s overall effectiveness in Haiti, and significantly, moderately correlated with the Bank’s relevance to Haiti ’s development and its ability to help achieve development results in Haiti. 6.4 1 2 3 4 5 6 7 8 9 10 All Respondents Mean Familiarity Rating "How familiar are you with the work of the World Bank in Haiti?" (1 - "Not familiar at all", 10 - "Extremely familiar") The World Bank Group Haiti Country Opinion Survey 2014 11 III. Demographics of the Sample (continued) Familiarity with Other Organizations  Respondents had significantly higher levels of familiarity with the World Bank than the Inter-American Development Bank, Caribbean Development Bank, and Latin American Development Bank. 6.4 6.0 3.0 2.3 1 2 3 4 5 6 7 8 9 10 World Bank (WB/BM) Inter-American Development Bank (IDB/BID) Caribbean Development Bank (CDB) Latin American Development Bank (CAF) Mean Familiarity Rating "How familiar are you with the work of these organizations in Haiti?" (1 - "Not familiar at all", 10 - "Extremely familiar") The World Bank Group Haiti Country Opinion Survey 2014 12 IV. General Issues Facing Haiti Headed in the Right Direction 53% 34% 13% The right direction Not sure The wrong direction Percentage of Respondents (N=184) "In general, would you say that Haiti is headed in ...?" (Respondents chose from a list.) The World Bank Group Haiti Country Opinion Survey 2014 13 IV. General Issues Facing Haiti (continued) Development Priority 66% 51% 33% 29% 29% 27% 26% 22% 21% 17% 17% 17% 15% 14% 14% 14% 13% 13% 10% 10% 10% 5% 4% 4% 4% 3% 3% 3% 2% 2% 2% 1% 1% 1% 1% 0% Education Public sector governance/ reform Job creation/employment Health Transport Security/stabilization Energy Environmental sustainability Anti-corruption Agricultural development Poverty reduction Water and sanitation Economic growth Foreign direct investment Social protection Domestic private sector development Reconstruction Law and justice Food security Local governance and institutions Rural development Equality of opportunity Social cohesion Disaster management Climate change Urban development Information and communications technology Trade and exports Regulatory framework Natural resource management Global/regional integration Gender equity Regional conflict and tensions Financial markets Crime and violence Communicable/non-communicable diseases Percentage of Respondents (N=199) "Listed below are a number of development priorities in Haiti. Please identify which of the following you consider the most important development priorities in Haiti. (Choose no more than FIVE)" (Respondents chose from a list. Responses combined.) The World Bank Group Haiti Country Opinion Survey 2014 14 IV. General Issues Facing Haiti (continued) What Would Contribute Most to Reducing Poverty 57% 51% 44% 39% 34% 29% 21% 20% 19% 18% 15% 15% 15% 14% 13% 13% 11% 10% 10% 9% 8% 7% 5% 5% 4% 4% 3% 3% 3% 3% 2% 1% 1% 1% 0% Job creation/employment Education Economic growth Rural development Agricultural development Anti-corruption Public sector governance/ reform Domestic private sector development Foreign direct investment Food security Security/stabilization Water and sanitation Energy Transport Social protection Local governance and institutions Health Equality of opportunity Urban development Law and justice Reconstruction Environmental sustainability Social cohesion Natural resource management Trade and exports Disaster management Climate change Gender equity Crime and violence Global/regional integration Information and communications technology Regional conflict and tensions Regulatory framework Financial markets Communicable/non-communicable diseases Percentage of Respondents (N=200) "Poverty reduction is a broad term that encompasses work in many different areas. Which FIVE areas of development listed below do you believe would contribute most to reducing poverty in Haiti? (Choose no more than FIVE)" (Respondents chose from a list. Responses combined.) The World Bank Group Haiti Country Opinion Survey 2014 15 IV. General Issues Facing Haiti (continued) What Would Contribute Most to Generating Economic Growth 43% 41% 40% 37% 34% 34% 34% 33% 27% 24% 24% 13% 13% 10% 10% 8% 8% 8% 7% 6% 6% 6% 5% 5% 4% 4% 4% 3% 3% 2% 2% 1% 1% 0% Job creation/employment Agricultural development Energy Foreign direct investment Anti-corruption Public sector governance/ reform Trade and exports Domestic private sector development Education Rural development Transport Security/stabilization Reconstruction Regulatory framework Information and communications technology Local governance and institutions Equality of opportunity Natural resource management Urban development Financial markets Law and justice Global/regional integration Social cohesion Environmental sustainability Disaster management Health Food security Water and sanitation Climate change Gender equity Social protection Regional conflict and tensions Crime and violence Communicable/non-communicable diseases Percentage of Respondents (N=198) "Economic growth can be driven by a number of factors. Which FIVE areas below do you believe would contribute most to generating economic growth in Haiti? (Choose no more than FIVE)" (Respondents chose from a list. Responses combined.) The World Bank Group Haiti Country Opinion Survey 2014 16 IV. General Issues Facing Haiti (continued) Factors Contributing to “Shared Prosperity” 32% 27% 25% 19% 17% 16% 12% 10% 8% 8% 7% 7% 4% 4% 2% 1% Better entrepreneurial opportunities A growing middle class Education and training that better ensure job opportunity Consistent economic growth Better employment opportunities for young people Greater access to micro-finance for the poor Better opportunity for the poor who live in rural areas Greater equity of fiscal policy Better quality public services More reliable social safety net Greater access to health Greater voice and participation for citizens to help ensure greater Government accountability Better employment opportunities for women Improved nutrition and food security Other Better opportunity for the poor who live in urban areas Percentage of Respondents (N=185) "When thinking about the idea of 'shared prosperity' in your country, which of the following TWO best illustrate how this would be achieved in Haiti? (Choose no more than TWO)" (Respondents chose from a list. Responses combined.) The World Bank Group Haiti Country Opinion Survey 2014 17 V. Overall Attitudes toward the World Bank Group Where the World Bank Group Should Focus its Resources 59% 49% 30% 30% 29% 28% 24% 23% 23% 22% 18% 18% 16% 16% 13% 12% 9% 9% 8% 7% 6% 6% 5% 5% 5% 4% 4% 4% 4% 3% 2% 2% 1% 1% 0% 0% Education Public sector governance/ reform Transport Energy Job creation/employment Agricultural development Health Poverty reduction Domestic private sector development Rural development Economic growth Anti-corruption Water and sanitation Reconstruction Environmental sustainability Social protection Foreign direct investment Security/stabilization Local governance and institutions Law and justice Trade and exports Disaster management Food security Urban development Natural resource management Climate change Financial markets Information and communications technology Regulatory framework Equality of opportunity Social cohesion Communicable/non-communicable diseases Global/regional integration Crime and violence Gender equity Regional conflict and tensions Percentage of Respondents (N=194) “When thinking about how the World Bank Group can have the most impact on development results in Haiti, in which sectoral areas do you believe the World Bank Group should focus most of its attention and resources in Haiti? (Choose no more than FIVE)” (Respondents chose from a list. Responses combined.) The World Bank Group Haiti Country Opinion Survey 2014 18 V. Overall Attitudes toward the World Bank Group (continued) As noted in the “Methodology” section, the indicator questions referred to throughout the survey report are questions that are asked in every country that engages in the Country Opinion Survey. These will be aggregated for the World Bank Group’s annual Corporate Scorecard. The World Bank’s Overall Effectiveness (Indicator Question)  Respondents across stakeholder groups and geographic locations gave statistically similar ratings for the Bank’ s overall effectiveness in Haiti.  Respondents who professionally collaborate/work with the World Bank gave significantly higher ratings for the Bank’s overall effectiveness in Haiti than those who do not collaborate/work with the organization. Overall Effectiveness of Other Organizations  Respondents gave significantly higher ratings for the World Bank’s effectiveness than the effectiveness of the Caribbean Development Bank and Latin American Development Bank.  Respondents gave statistically similar ratings for the effectiveness of the World Bank and the Inter-American Development Bank. 6.1 1 2 3 4 5 6 7 8 9 10 All respondents Mean Effectiveness Rating "Overall, please rate your impression of the World Bank's effectiveness in Haiti?" (1 - "Not effective at all", 10 - "Very effective") 6.1 6.0 4.5 3.4 1 2 3 4 5 6 7 8 9 10 World Bank (WB/BM) Inter-American Development Bank (IDB/BID) Caribbean Development Bank (CDB) Latin American Development Bank (CAF) Mean Effectiveness Rating "Overall, please rate your impression of the effectiveness of these organizations?" (1 - "Not effective at all", 10 - "Very effective") The World Bank Group Haiti Country Opinion Survey 2014 19 V. Overall Attitudes toward the World Bank Group (continued) Effectiveness of the WBG Activities  Respondents across stakeholder groups had statistically similar ratings for the effectiveness of all of the following WBG activities in supporting Haiti ’s efforts to achieve development results, except its effectiveness in “ policy advice, studies, and analyses .”  Respondents from bilateral/multilateral agencies had the highest ratings for the WBG’s effectiveness in its act ivities in “ policy advice, studies, and analyses ,” whereas respondents from the media had significantly lower ratings.  Respondents across geographic locations had statistically similar ratings for the effectiveness of all of the following WBG activities in supporting Haiti’s efforts to achieve development results. 7.2 6.7 6.7 6.5 6.4 6.4 6.1 5.8 5.8 1 2 3 4 5 6 7 8 9 10 Financial resources Technical assistance Data Strategy formulation Policy advice, studies, analyses Mobilizing third party financial resources Convening/Facilitating Donor coordination Linkage to non-Bank expertise Mean Effectiveness Rating "How effective do the World Bank Group's activities below support Haiti's efforts to achieve development results?" (1 - "Not effective at all", 10 - "Very effective") The World Bank Group Haiti Country Opinion Survey 2014 20 V. Overall Attitudes toward the World Bank Group (continued) Achieving Development Results (Indicator Question)  Respondents from private sector/financial sector/private banks had the highest ratings for the World Bank Group helping achieve development results in Haiti, where respondents from the media had significantly lower ratings.  Respondents across geographic locations had statistically similar ratings for the World Bank Group helping achieve development results in Haiti.  Respondents who do and do not professionally collaborate/work with the World Bank Group had statistically similar ratings for the World Bank Group helping achieve development results in Haiti. Staff Preparedness (Indicator Question)  Respondents across stakeholder groups and geographic locations gave statistically similar ratings for the extent to which the WBG’s staff is well prepared to help Haiti solve its most complicated development challenges.  Respondents who do and do not professionally collaborate/work with WBG had statistically similar ratings for the extent to which the WBG’s staff is well prepared to help Haiti solve its most complicated development challenges. 6.2 1 2 3 4 5 6 7 8 9 10 All respondents Mean Rating "To what extent does the World Bank Group's work help to achieve development results in Haiti?" (1 - "To no degree at all", 10 - "To a very significant degree") 6.6 1 2 3 4 5 6 7 8 9 10 All Respondents Mean Rating "To what extent do you beieve the World Bank Group’s staff is well prepared (e.g., skills and knowledge) to help Haiti solve its most complicated development challenges?" (1 - "To no degree at all", 10 - "To a very significant degree") The World Bank Group Haiti Country Opinion Survey 2014 21 V. Overall Attitudes toward the World Bank Group (continued) Overall Ratings for Indicator Questions by Stakeholder Groups*  There were significant stakeholder differences in respondents’ ratings for twenty seven indicator questions. Respondents from PMUs and consultants/contractors working on WBG projects tended to give the highest ratings for the indicator questions, whereas respondents from the media and CSO tended to give significantly lower ratings.  Respondents who do and do not professionally collaborate/work with the WBG also gave statistically similar ratings for twenty seven indicator questions.  Responses for individual indicator questions by stakeholder groups can be found in Appendix F (page 134). 6.2 6.7 6.6 6.6 6.4 6.3 6.2 5.9 5.1 1 2 3 4 5 6 7 8 9 10 All Stakeholder Groups PMU/ Consultant/ Contractor on WBG project Other Employee of a Ministry/ Ministerial Department/ Implementation Agency Bilateral/ Multilateral Agency Private Sector/ Financial Sector/ Private Bank Office of the President/ Prime Minster/ Minister CSO Media Mean Ratings Mean Ratings for All Indicator Questions by Stakeholder Groups on a Scale from 1 to 10 * Responses to all twenty seven indicator questions can be found in Appendices E and F. The World Bank Group Haiti Country Opinion Survey 2014 22 V. Overall Attitudes toward the World Bank Group (continued) Greatest Value 30% 32% 5% 10% 8% 5% 3% 18% 15% 16% 10% 12% 10% 6% 6% 5% 5% 2% Capacity development Financial resources Technical assistance Policy advice, studies, analyses Strategy formulation Donor coordination Mobilizing third party financial resources Data Linkage to non-Bank expertise Convening/Facilitating Other Percentage of Respondents (N=185) Greatest value Second greatest value "When thinking about the World Bank Group’s role, which activity do you believe is of greatest VALUE and which activity is of second greatest value in Haiti?" (Respondents chose from a list.) 21% 7% 47% 48% 20% 9% 20% 15% The World Bank Group Haiti Country Opinion Survey 2014 23 V. Overall Attitudes toward the World Bank Group (continued) Ways of Capacity Building Support  Respondents across stakeholder groups had statistically similar ratings for the extent to which Haiti would benefit, if capacity building were to support all four areas, except for the “ public sector, related to reforming institutions . ” Respondents from the private sector/financial sector/private banks and employees of ministries/ministerial departments/implementation agencies tended to give the highest ratings for the extent to which Haiti would benefit, if the WBG’s capa city building were to support “ public sector, related to reforming institutions ,” whereas respondents from the media gave significantly lower ratings.  Respondents across geographic locations had statistically similar ratings for the extent to which Haiti would benefit, if capacity building were to support all four areas. 8.2 8.2 7.5 7.3 1 2 3 4 5 6 7 8 9 10 The public sector, related to implementation of specific development projects on the ground The public sector, related to reforming institutions (organizations or sociopolitical conditions) The private sector, related to institutional and policy change Groups outside of government to help them more effectively engage and participate in development efforts Mean Rating "The World Bank Group can provide capacity building support in a number of ways in Haiti. To which degree would Haiti benefit, if capacity building were to support... " (1 - "To no degree at all", 10 - "To a very significant degree") The World Bank Group Haiti Country Opinion Survey 2014 24 V. Overall Attitudes toward the World Bank Group (continued) Effectiveness of WBG’s Capacity Building Work  Respondents across stakeholder groups and geographic locations had statistically similar ratings for the effectiveness of the WBG’s capacity building work in all four areas . 6.5 6.4 6.3 5.2 1 2 3 4 5 6 7 8 9 10 Project implementation (or other organizational strengthening) Directly supporting building of government institutions Policy design (for clarity and better incentives to achieve development goals) Citizen engagement (incorporating citizens' voices into development) Mean Rating "How EFFECTIVE do you believe the World Bank Group is in terms of the capacity building work it does in each of the following areas in Haiti? " (1 - "Not effective at all", 10 - "Very effective") The World Bank Group Haiti Country Opinion Survey 2014 25 V. Overall Attitudes toward the World Bank Group (continued) Importance of WBG’s Capacity Building Work  Respondents across stakeholder groups and geographic locations had statistically similar ratings for the importance of the WBG’s capacity building work in all four areas. 7.8 7.7 7.6 7.5 1 2 3 4 5 6 7 8 9 10 Policy design (for clarity and better incentives to achieve development goals) Directly supporting building of government institutions Citizen engagement (incorporating citizens' voices into development) Project implementation (or other organizational strengthening) Mean Rating "When thinking about how to improve capacity building in Haiti to help ensure better development results, looking forward, how IMPORTANT is it for the World Bank Group to be involved in the following aspects of capacity building? " (1 - "Not important at all", 10 - "Very important") The World Bank Group Haiti Country Opinion Survey 2014 26 V. Overall Attitudes toward the World Bank Group (continued) Greatest Weakness 18% 16% 15% 14% 14% 13% 13% 12% 11% 11% 9% 7% 5% 5% 5% 4% 4% 4% 2% 2% 1% Not adequately sensitive to political/social realities in Haiti Not enough public disclosure of its work Not collaborating enough with non-state actors World Bank Group’s processes too complex World Bank Group’s processes too slow Not willing to honestly criticize policies and reform efforts in the country Too bureaucratic in its operational policies and procedures Too influenced by developed countries Imposing technocratic solutions without regard to political realities Don’t know Not aligned with country priorities Not focused enough on issues that are unique to fragile countries Not exploring alternative policy options Arrogant in its approach Inadequate number of World Bank Group staff members located in the country Not aligned with other donors’ work Staff too inaccessible Other The credibility of its knowledge/data Its advice and strategies do not lend themselves to practical problem solving Not client focused Percentage of Respondents (N=197) "Which of the following do you identify as the World Bank Group’s greatest WEAKNESSES in its work in Haiti? (Choose no more than TWO)" (Respondents chose from a list. Responses combined.) The World Bank Group Haiti Country Opinion Survey 2014 27 V. Overall Attitudes toward the World Bank Group (continued) Greatest Weakness (continued)  “ Not adequately sensitive to political/social realities in Haiti ,” “ Not enough public disclosure of its work ,” and “ Not collaborating enough with non-state actors ” are perceived as the top three greatest weaknesses of the World Bank Group.  Employees of ministries/ministerial departments/implementation agencies were significantly more likely to indicate that the WBG is “ inadequately sensitive to political/social realities in Haiti ” than any other stakeholder group s.  Respondents from the media were significantly more likely to say that the WBG does not have “ enough public disclosure of its work, ” than any other stakeholder groups.  Respondents from the private sector/financial sector/private banks were significantly more likely to indicate that the WBG is “ not collaborating enough with non-state actors ” than any other stakeholder groups.  Respondents across geographic locations and whether they professionally collaborate/work with the WBG or not all considered “ Not adequately sensitive to political/social realities in Haiti ,” “ Not enough public disclosure of its work ,” and “ Not collaborating enough with non-state actors ” as the top three greatest weaknesses of the World Bank Group. The World Bank Group Haiti Country Opinion Survey 2014 28 V. Overall Attitudes toward the World Bank Group (continued) Attributing Slow or Failed Reform Efforts  Respondents from the private sector/financial sector/private banks and CSOs were significantly more likely to indicate that failed or slow WBG-assisted reforms in Haiti were a result of “ inadequate level of citizen/civil society participation ” than respond ents from other stakeholder groups.  Respondents across geographic locations, whether they professionally collaborate/work with the WBG or not all agreed that failed or slow WBG-assisted reforms in Haiti were most likely a result of “ inadequate level of citizen/civil society participation ” and “ lack of levels of capacity in Government . ” 38% 36% 29% 28% 23% 21% 21% 21% 18% 15% 15% 14% 4% There is not an adequate level of citizen/civil society participation Lack of/inadequate levels of capacity in Government Lack of adequate level of decision-making in Government The World Bank Group is not sensitive enough to political/social realities on the ground Reforms are not well thought out in light of country challenges Corruption in the country Political pressures and obstacles presented by vested interests The World Bank Group works too slowly The World Bank Group does not do adequate follow through/follow-up Poor donor coordination Inadequate funding Ongoing fragility and instability Other Percentage of Respondents (N=182) "When World Bank Group assisted reform efforts fail or are slow to take place, which of the following would you attribute this to? (Choose no more than THREE)" (Respondents chose from a list. Responses combined.) The World Bank Group Haiti Country Opinion Survey 2014 29 V. Overall Attitudes toward the World Bank Group (continued) World Bank Group Moving in the Right Direction  Respondents across stakeholder groups and geographic locations, whether they professionally collaborate/work with the WBG or not, gave statistically similar ratings for the extent to which they believe the WBG has moved in the right direction in terms of the focus of its work in Haiti. 6.5 1 2 3 4 5 6 7 8 9 10 All Respondents Mean Rating " In the last three years, to what extent do you believe that the World Bank Group has moved in the right direction in terms of the focus of its work in Haiti?" (1 - "To no degree at all ", 10 - "To a very significant degree ") The World Bank Group Haiti Country Opinion Survey 2014 30 VI. Sectoral Importance and Effectiveness Importance of Sectoral Areas 8.7 8.6 8.6 8.5 8.5 8.5 8.4 8.2 8.2 8.2 8.1 8.1 8.1 8.1 7.9 7.8 7.8 7.8 7.6 7.5 7.5 7.5 7.2 7.1 7.1 6.9 6.9 6.9 6.8 6.7 6.6 6.5 6.5 6.4 5.7 5.0 1 2 3 4 5 6 7 8 9 10 Economic growth Agricultural development Education Energy Job creation/employment Poverty reduction Public sector governance/ reform Rural development Environmental sustainability Anti-corruption Transport Local governance and institutions Water and sanitation Urban development Foreign direct investment Domestic private sector development Reconstruction Regulatory framework Food security Disaster management Health Trade and exports Information and communications technology Natural resource management Financial markets Global/regional integration Equality of opportunity Climate change Law and justice Social protection Security/stabilization Social cohesion Gender equity Communicable/non-communicable diseases Crime and violence Regional conflict and tensions Mean Importance Rating "In your opinion, how IMPORTANT is it for the World Bank Group to be involved in the following areas of development in Haiti?" (1 - "Not important at all", 10 - "important") The World Bank Group Haiti Country Opinion Survey 2014 31 VI. Sectoral Importance and Effectiveness (continued) Effectiveness of Sectoral Areas 6.6 6.5 6.4 6.2 6.1 6.1 6.1 6.0 6.0 5.9 5.9 5.8 5.8 5.8 5.7 5.7 5.7 5.6 5.5 5.5 5.4 5.4 5.0 4.9 4.9 4.8 4.4 1 2 3 4 5 6 7 8 9 10 Transport Education Disaster management/ Climate resilience Health/Communicable/non-communicable diseases Public sector governance/ reform Reconstruction Water and sanitation Agricultural development Economic growth Poverty reduction Urban development Food security/Social protection Local governance and institutions Rural development Regulatory framework Gender equity Energy Job creation/employment Foreign direct investment Domestic private sector development Trade and exports Stabilization Global/regional integration Anti-corruption Natural resource management Financial markets Regional conflict and tensions Mean Effectiveness Rating "How EFFECTIVE do you believe the World Bank Group is in terms of the work it does in the following areas of development in Haiti?" (1 - "Not effective at all", 10 - "Very effective") The World Bank Group Haiti Country Opinion Survey 2014 32 VI. Sectoral Importance and Effectiveness (continued) Effectiveness of Sectoral Areas (continued)  There were significant stakeholder differences in their ratings for the WBG’s effectiveness in a few development areas.  Respondents from PMUs and contractors/consultants working on WBG projects had the highest ratings for the WBG’s effectiveness in “ regulatory framework ” and “ job creation/employment ,” whereas respondents from the media had significantly lower ratings.  Respondents from bilateral/multilateral agencies had the highest ratings for the WBG’s effectiveness in “ disaster management/climate resilience, ” whereas respondents from the media again had significantly lower ratings.  Respondents from CSOs had the highest ratings for the WBG’s effectiveness in “ financial markets ” whereas respondents from private sector/financial sector/private banks and the media had significantly lower ratings.  Respondents from outside Port-au-Prince had significantly higher ratings for the WBG’s effectiveness in “ regional conflict and tensions ,” “ domestic private sector development ,” and “ financial markets ” than respondents from Port -au-Prince.  Note in the Appendix on the sectoral effectiveness (Appendix A, page 63) that primarily informed stakeholders responded to this question. The World Bank Group Haiti Country Opinion Survey 2014 33 VI. Sectoral Importance and Effectiveness (continued) Effectiveness of Sectoral Areas (continued)  Respondents who do and do not professionally collaborate/work with the WBG gave statistically similar ratings for the WBG’s effectiveness in all of the following areas. It is worth noting that only informed stakeholders responded to this question about the WBG’s sectoral effectiveness. In some cases, for example, only forty respondents rated the institution’s effectiveness in certain areas. Respondents who h ad no exposure to the WBG’ s work in a given area were given the option of “Don’t Know.” For more information about the number of responses, please see Appendix A (page 63). 6.6 6.6 6.5 6.2 6.2 6.1 6.1 6.0 6.0 5.9 5.9 5.9 5.9 5.9 5.9 5.8 5.6 5.5 5.4 5.4 5.3 5.2 5.2 5.2 4.9 4.8 4.4 5.7 6.7 6.5 5.9 6.1 5.7 5.2 5.6 6.1 6.6 6.0 5.7 5.6 5.1 5.7 5.4 6.0 6.1 5.5 4.1 5.7 5.6 5.8 4.7 5.0 5.2 4.6 1 2 3 4 5 6 7 8 9 10 Disaster management/ Climate resilience Transport Education Reconstruction Public sector governance/ reform Agricultural development Regulatory framework Urban development Water and sanitation Health/Communicable/non-communicable diseases Economic growth Poverty reduction Rural development Job creation/employment Food security/Social protection Energy Local governance and institutions Gender equity Foreign direct investment Financial markets Domestic private sector development Stabilization Trade and exports Anti-corruption Natural resource management Global/regional integration Regional conflict and tensions Mean Effectiveness Rating I professionally collaborate/work with WBG I do not professionally collaborate/work with WBG "How EFFECTIVE do you believe the World Bank Group is in terms of the work it does in the following areas of development in Haiti?" (1 - "Not effective at all", 10 - "Very effective") The World Bank Group Haiti Country Opinion Survey 2014 34 VI. Sectoral Importance and Effectiveness (continued) Drivers of Effectiveness To determine the key drivers of respondents’ ratings of the World Bank Group’s overall effectiveness and ratings of its ability to help achieve development results in Haiti, bivariate correlational analyses were conducted using respondents’ ratings of the twenty-seven specific areas of effectiveness. Correlational analyses, however, are not able to tell us exactly what is causing respondents’ ratings of the World Bank ’s overall effectiveness or ratings of its ability to help achieve development results. Rather, these analyses tell us that as ratings of effectiveness in one area increase, respondents’ ratings of the Bank’s overall effectiveness increase, or as ratings of effectiveness in one area increase, ratings of the WBG’s ability to help achieve development results increase. Thus, it can be inferred that respondents’ perceptions of effectiveness in one specific area are related to, or drive, respondents’ perceptions of the Bank ’s overall effectiveness or perceptions of the WBG’s ability to help achieve development results.  Overall Effectiveness: Those specific areas with the highest Pearson Product-Moment correlations were determined to be the most closely related to perceptions of the Bank ’s overall effectiveness, suggesting that ratings of effectiveness in those specific areas are drivers of perceptions of the Bank ’s overall effectiveness in Haiti. The areas determined to be key drivers from these analyses were:  Th e WBG’s effectiveness at energy;  The WBG’s effectiveness at education;  The WBG’s effectiveness at disaster management/climate resilience;  The WBG’s effectiveness at job creation/employment;  The WBG’s effectiven ess at local governance and institutions; and  The WBG’s effectiveness at natural resource management.  Achieving Development Results: Those specific areas with the highest Pearson Product- Moment correlations were determined to be the most closely related to perceptions of the WBG’s ability to help ac hieve development results in Haiti, suggesting that ratings of effectiveness in those specific areas are drivers of perceptions of the WBG’s ability to help achieve development results. The areas determined to be key drivers from these analyses were:  The WBG’s effectiveness at energy;  The WBG’s effectiveness at local governance and institutions;  The WBG’s effectiveness at health/communicable/non-communicable diseases;  The WBG’s effectiveness at economic growth;  The WBG’s effectiveness at natural resource management; and  The WBG’s effectiveness at domestic private sector development. The World Bank Group Haiti Country Opinion Survey 2014 35 VII. How the World Bank Group Operates The World Bank Group’s Work in Haiti  Respondents across stakeholder groups had statistically similar levels of agreement with all of the statements below including the indicator questions, except the statement that “ the World Bank Group supports programs and strategies that are realistic for Haiti. ” Respondents from PMUs and contractors/consultants working on WBG projects had the highest levels of agreement with this statement, whereas respondents from the media had significantly lower levels of agreement.  Respondents across geographic locations had statistically similar levels of agreement with all of the statements below including the indicator questions.  Respondents who professionally collaborate/work with the WBG had significantly higher levels of agreement with the statement that “ the World Bank Group listens and takes into account your views ” than respondents who do not professionally collaborate/work with the WBG. 6.8 6.1 6.1 6.1 6.0 6.0 5.5 5.3 1 2 3 4 5 6 7 8 9 10 Overall the World Bank Group currently plays a relevant role in development in Haiti^ The World Bank Group supports programs and strategies that are realistic for Haiti The World Bank Group is an organization that does not represent a particular ideological perspective in Haiti The World Bank Group respects the views and demands of the government of Haiti The World Bank Group’s work is aligned with what I consider the development priorities for Haiti^ The World Bank Group supports Haiti’s efforts to reduce social exclusion The World Bank Group listens and takes into account your views The World Bank Group is an organization that is not overly influenced by any particular country Mean Level of Agreement "To what extent do you agree with the following statements about the World Bank Group’s work in Haiti?" (1 - "Strongly disagree", 10 - "Strongly agree") ^Indicator Question The World Bank Group Haiti Country Opinion Survey 2014 36 VII. How the World Bank Group Operates (continued) Building /Strengthening Country Systems in Haiti  Respondents from the private sector/financial sector/private banks, PMUs and contractors/consultants working on WBG project had the highest ratings for the extent to which the WBG helps to build/strengthen existing country systems in Haiti, whereas respondents from the media had significantly lower ratings.  Respondents across geographic locations, whether they collaborate with the WBG or not, had statistically similar ratings for the extent to which the WBG helps to build/strengthen existing country systems in Haiti. 6.5 1 2 3 4 5 6 7 8 9 10 All Respondents Mean Rating "To what extent does the World Bank Group help to build/strengthen existing country systems (e.g., procurement, financial management, etc.) in Haiti?" (1 - "To no degree at all", 10 - "To a very significant degree") The World Bank Group Haiti Country Opinion Survey 2014 37 VII. How the World Bank Group Operates (continued) Overall Perceptions 6.9 6.6 6.5 6.5 6.2 6.1 6.0 5.6 5.2 4.8 4.1 1 2 3 4 5 6 7 8 9 10 The World Bank Group treats clients and stakeholders in Haiti with respect Where country systems are adequate, the World Bank Group makes appropriate use of them^ The World Bank Group provides effective implementation support The World Bank Group effectively monitors and evaluates the projects and programs it supports Working with the World Bank Group increases Haiti’s institutional capacity The World Bank Group’s “Safeguard Policy” requirements are re